Offer Definition
For Avaya partners & Distributors
Switch NOW Promotion
*** Including Limited Time Bonus Offer ***
US
Version: 1.0
Last updated: 15 April 2016
Promotion Start Date: 4 April 2016
Promotion End Date: 27 September 2016
Distributor Sales Out End Date: 30 September 2016
Availability: US Theatre
Contents
Change Log 3
Introduction & Overview 4
Discount Summary & Design Requirements 4
Avaya Partner Package Process / Rules 6
Avaya Partner Value Proposition 7
General Promotion and Package Terms and Conditions 7
Sales Resources 7
Contacts & Questions 8
Appendix A: General Promotion Terms & Conditions 9
Appendix B: Discount Eligible Material Codes 11
Appendix C: Promotion Trigger Codes 14
Change Log
Version 1.0 – 15 April 2016:
· Initial version
Introduction & Overview
As the global contact center market leader, Avaya is consistently being attacked by virtually every competitor in the market. At the same time, each and every one of them are fighting battles of their own, as evidenced by Aspect’s Chapter 11 bankruptcy filing. In response to that news, and to help you grow new revenue streams, we have announced a program to convert Aspect and Genesys customers to Avaya. We have the right solutions to win, and the best capabilities on the market as proven by our market leadership and our numerous analyst and market awards and proof points.
Discount Summary & Design Requirements
The following promotion supporting the program is available now:
· Through 27 September 2016, any current Aspect or Genesys customer can move to Avaya Contact Center and Unified Communications and Collaboration solutions at the discounted upgrade pricing which we normally reserve for existing customers. This means customers can receive up to a 60% discount off list price. In addition to the discounts for Avaya Contact Center solutions, the Preferred Partner in the deal can also qualify for an extra Deal Registration of 3% discount on top of this promotion, depending on theatre deal registration availability and guidelines
· Bonus limited time offer: The first 30 customers ordering before June 30 receive like for like software licenses (features and quantity), at no charge, for one or more of the following four advanced applications as per the table below:
Competitor Offering / Avaya Like for Like OfferAspect EQ Workforce Management / Avaya Aura® Workforce Management
Aspect Unified IP Outbound, Ensemble Pro, Conversations / Avaya Proactive Contact OR Proactive Outreach Manager
Genesys Voice Platform / Avaya Aura® Experience Portal
Notes:
* Like for like licenses, if customer places order before 30 June will be at 100% off list ("free")
Note that for WFM the offer to qualified prospects is for free of charge software Avaya Aura® Workforce Management (Operational WFM and Advanced WFM) for any customer who agrees to replace their existing Aspect Workforce Management product with Avaya Aura® Workforce Management. A qualified prospect is one that only is currently using an Avaya PBX, Avaya ACD, and Avaya Contact Recorder or Avaya Quality Monitoring. Other prospects can be considered. This program excludes potential customers running Avaya PBX/ACD with a Verint direct Call Recorder and/or QM. Maintenance with Upgrade Advantage are chargeable as well as implementation services.
Promotion Terms & Conditions:
· Order to be placed on the Distributor by 27 September 2016
o Note: In order to be eligible for the Bonus offer, the order has to be placed by 27 June 2016, and Distributor sales out to be completed by 30 June 2016; this Bonus offer is limited to the first 30 customers on a first come first serve basis
· Like for like replacements only (features and quantity), as evidenced by the Certificate of Intent to Replace Form (see below)
· For each application, a minimum 3 year Support Advantage AND Upgrade Advantage contract is required for the same amount as there are licenses
· The number of endpoints purchased cannot exceed 105% of the number of Aura Core and Power license
Exclusions from incremental discount:
· Nuance licenses on Avaya Experience Portal
· Support Advantage (except US/Canada)
· Upgrade Advantage
· Other OEM and non-discountable products
· Any other product not in MPG 1P, 3P or 4P, and not listed in Appendix B.
A full list of discount eligible material codes and SA / UA trigger material codes can be found in Appendix B and C respectively.
Avaya Partner Package Process / Rules
Quoting & Ordering:
1. Create a SFDC Opportunity for this deal
2. Obtain evidence from the end user of an existing Aspect or Genesys application by completing the attached Certificate of Intent to Replace document, having it signed by the end user, and attaching proof of ownership: (screenshot showing number of users, agents or licenses, or documentation showing number of purchased users, agents or licenses)
3. New for the price of an upgrade: Quote for one or more of the 4 Advanced CC Applications (Avaya Experience Portal, Proactive Outreach Manager, Avaya Proactive Portal and/or Avaya Workforce Management) and optionally Avaya Aura, Elite, CMS, AACC or WFO to displace the entire solution è Apply Promotion in the Automated Discount Tool in Avaya One Source, and upload the customer signed certificate, and your quote will go into “Pending Approval Status” while the request will be reviewed for approval or rejection.
Promotion code is: SWNOW-US
a. Bonus offer – Free Advanced CC Application(s)
i. First 30 Customers, IF ordered before 30 June 2016
ii. Only these 4 applications: AEP, POM, APC or WFM
iii. On a separate quote with no other applications
iv. Raise a Special Bid to receive this discount, requesting Switch NOW Bonus Offer Promotion discounts
4. Once approved
a. New for the price of an upgrade: promotion quote in Avaya One Source will be ready to order
b. Bonus Offer: Custom Pricing team will provide their standard documentation.
5. Upon deal closure, order as normal.
Avaya Partner Value Proposition
· Aggressive new competitive discounts will increase conversation rates in competitive situations.
· Opportunity to win net new customers, and expand with new applications in existing customers.
· Preferred Partners qualify for an extra 3% Deal Registration discount in the US and Canada.
· Pricing is designed to preserve partner profitability at an end customer discount of 60% off list price on the entire end-to-end solution, and delivered instantly using Avaya One Source.
· Partners seen as valued advisor to current Aspect customers concerned about Aspect’s financials.
General Promotion and Package Terms and Conditions
Please see Appendix A for the general global Promotion and Package Terms and Conditions.
Sales Resources
Switch NOW promotion portal page
Please see the Promotion page on the Avaya Sales and Partner Portal at:
https://sales.avaya.com/en/general/switch-now
Product & Solution Information
Sales portal pages:
· Avaya Aura Call Center Elite: https://sales.avaya.com/en/pss/avaya-aura-call-center-elite
· Avaya Aura Experience Portal: https://sales.avaya.com/en/pss/avaya-aura-experience-portal
· Avaya Proactive Contact: https://sales.avaya.com/en/pss/proactive-contact
· Avaya Proactive Outreach Manager: https://sales.avaya.com/en/pss/proactive-outreach-manager
· Avaya Aura Workforce Optimization: https://sales.avaya.com/en/pss/avaya-aura-workforce-optimization
· Call Management System: https://sales.avaya.com/en/pss/call-management-system
· Avaya Aura: https://sales.avaya.com/en/pss/uc-avaya-aura-platform
Competitive war room:https://sales.avaya.com/en/general/war-room-support-center
Sales/Partner news: https://sales.avaya.com/cs/Sites?lookuphost=/&lookuppage=/en/news/1457476405933&elqTrackId=d60bec888c3946ba8cbb7be884c73c2a&elq=412dc10615604604b784c5620a824e0d&elqaid=7612&elqat=1&elqCampaignId=5701
Amplify social discussion: https://sales.avaya.com/en/general/social-media-at-avaya
Contacts & Questions
Questions? Please Contact:
Your Avaya distributor, Channel Account Manager, or email
Appendix A: General Promotion Terms & Conditions
Updated November 02 2015
1. The terms and conditions outlined herein will be in effect for the duration of this promotion (herein identified as the “Promotion”).
2. The word “Partner” in these terms and conditions means the Avaya distributor or reseller that claims discounts under the Promotion. Partner must be authorized for each product line/service offerings and meet any additional requirements for reselling specific products/services. Partner is not automatically authorized for a product line /service by virtue of receiving this notice.
3. Breach of any of the terms and conditions withinthis document may result in Partner being de-authorized as an Avaya Authorized Partner. In addition, Avaya has the right, if it so determines, to claim damages from any Partner participating in this Promotion, in the sum of the difference between the price at which the Avaya products are sold pursuant to this Promotion, and the price which the Partner would have paid under normal circumstances, without the Promotion.
4. All sales made from this Promotion are fulfilled under the terms and conditions under which Partner has agreed to resell products and services. This Promotion does not alter or change the terms and conditions under which Partner has agreed to resell Avaya solutions unless otherwise specifically stated in this Promotion.
5. Avaya expressly disclaims any and all liability relating to the results of any of its marketing plans or promotions.
6. The Avaya account representatives have no authority to interpret or vary the terms of this Promotion.
7. Avaya reserves the sole right to interpret and establish the terms and conditions of this Promotion.
8. Partner must place a single Purchase Order on (with?) their distributor for all material codes included in the approved quote, upon which the promotional discount has been authorized. The distributor must execute product shipment, invoicing all claim details, including mandatory materials, with invoice dates that are on or before the promotion claim by date. Any invoice submitted, but not completed by the promotion claim by date, will be viewed as a non-compliant purchase order and should be rejected by the distributor. Distributor claims received post the last promotion claim by date reporting period will be rejected by Avaya.
9. When applicable to a specific promotion, all IP Office licenses must be ordered as a License Key within either the ADI or PLDS system. Use of Certificates is not allowed when receiving transactional preferential pricing (promotions, special bids, deal registration, etc).
10. This Promotion may not be used in conjunction with any other Avaya promotion unless otherwise specified within the terms and conditions of this Promotion or another Avaya promotion.
11. All orders must be placed through Avaya’s order management system or an authorized Distributor. Billing, shipment, and payment of equipment purchased under this Promotion follow standard Avaya procedures.
12. Information contained herein is confidential and proprietary information of Avaya and is provided for the internal use of Avaya and its authorized Partners. Except as specifically authorized in writing by Avaya, the Partner shall not alter any terms and conditions of this promotion. Any attempted alteration shall be deemed null and void and of no force or effect. In no event shall Avaya be liable for any errors or omissions resulting from the information contained herein.
13. Partner’s participation in this Promotion is Avaya partner's acceptance of the terms and conditions of this Promotion. In the event that Partner does not agree with any terms or conditions of this promotion, Partner may not participate in this program.
14. Both Avaya and the Partneragree that customer information, or any other sales-related information, provided under this Promotion is confidential and proprietary whether marked as such or not. Avaya agrees that it shall use such information solely for the purposes of this Promotion or for internal Avaya operation management.
15. It is Partner’s responsibility to ensure all products purchased under this Promotion are resold to End Users within the Territory which Partner is authorized by Avaya to resell Products. It is Partner’s responsibility to ensure no Products sold under this Promotion are resold to unauthorized resellers and/or intermediaries. Breach of this condition shall be considered material.
16. Avaya reserves the right to audit all elements of the resale of the Avaya products purchased under this Promotion, for validation that the Products have been resold to End Users within the Territory which Partner is authorized by Avaya to resell Products and to ensure the Promotion requirements are adhered to. Avaya shall be the sole arbiter as to what proof may be required and the Partner is obliged to provide such proof.
17. Orders to be installed as demonstration equipment, defined as hardware and software purchases for use in internal offices, demonstration centers, training facilities, technical labs, and other locations exhibiting Avaya products for customer viewing, do not qualify for this Promotion.
18. All system upgrades purchased under this Promotion require the Avaya partner to register the system with Avaya in accordance with the terms and conditions under which Avaya partner has agreed to resell Avaya products and services. Failure to do so within the specified time frame will result in the Avaya partner forfeiting any and all promotion incentives.
19. Avaya may confirm the location and installation of all Avaya products sold/licensed under this promotion.
20. All terms and conditions identified in the Reseller Sales Reporting Policy, the Distributor Sales Out Reporting Policy and the Avaya Back End Credit policy not specifically identified above, continue to apply to the sales of all Avaya product.
21. Effective with the launch of the Promotion Module April 7 2014, it is the Partner’s responsibility to ensure that any promotional discount applied to a quote is approved in accordance with the specific terms outlined in the respective promotion offer documentation, for use in the installation location country of the customer. If a Partner applies a promotional discount to a deal outside of the defined and stated parameters posted in the promotion offer definition, the Partner is liable for penalties described in these promotional terms and conditions.
Appendix B: Discount Eligible Material Codes
The following list of provides all the software license material codes which are discountable as part of the Switch NOW promotion (any SW license material codes not listed are not eligible for discount). Discounts on Hardware are as per the table in the main document.
SAP Code / DESCRIPTION / MPG / Eligible for "Free" Bonus Offer for first 30 customers ordering before 30 June (through Special Bid) / Incremental Discount (through MPM in A1S)380398 / AURA R7 CORE NEW LIC / 2P / N / 20.0%
380612 / AURA R7 POWER NEW LIC / 2P / N / 20.0%
270360 / CC R7 NEW ELITE PER AGT 1-100 / 5P / N / 27.0%
270361 / CC R7 NEW ELITE PER AGT 101-250 / 5P / N / 27.0%
270362 / CC R7 NEW ELITE PER AGT 251+ / 5P / N / 27.0%
381691 / CMS R18 NEW AGT LIC 1-100 / 5P / N / 27.0%
381692 / CMS R18 NEW AGT LIC 101-250 / 5P / N / 27.0%