JOB DESCRIPTION
Job Title: RSM – Tri-State
Reporting to: Exec Vice President - Head of NA Sales and Marketing
Reportees: Tri-State Showroom Managers
Geographical Reach: Tri-State
To maximise sales, deliver operational excellence and develop the F&B brand throughout the Region’s Showrooms. To raise the commercial skills of showroom managers and drive the business forward. To work with key stakeholders to ensure Showrooms achieve and exceed targets.
Summary of Main Duties and Responsibilities:
Sales Targets
· Maximise growth utilizing marketing budgets & marketing plans to deliver the sales targets.
· Conduct regular sales performance analysis and implement appropriate steps to maximize sales profitability.
· Drive and develop sales initiatives that increase ATV
· Weekly recap of business to budget & last year with key insights.
· Monthly recap of business to budget & last year with key insights.
· Achievement of the Business Plan and sales revenue targets.
· P&L responsibility across the showroom network
· Regular sales performance analysis and implement appropriate steps to maximise sales profitability through targeted and measurable action plans.
· Provision of accurate budgeting and sales forecasting
· Achievement of KPI’s
· Explore all sales opportunities including customer database marketing, trade and specifier accounts and colour consultancy.
Management
· Lead and manage the Showroom Managers providing clear business direction, setting personal and showroom objectives with regular coaching and performance feedback.
· With HR create and maintain succession and talent management plans
· Recruit and develop Showroom Managers to deliver a robust succession plan. Identify key training needs across the Showrooms and work with HR and Retail Training Manager to ensure appropriate solutions.
· Ensure that operational excellence is delivered and maintained.
Brand
· Ensure all Showrooms maintain the Farrow & Ball image to the highest standards.
· Ensuring all displays throughout the different channels are neat and tidy at all times.
· Devise and deliver with supervisor a local Marketing Plan for all channels.
· Provide accurate advice on colour, finish, & application based on clients specific project needs.
· Ensure merchandising and display standards provide the optimum presentation of F&B in store and that customer service standards are met and exceeded. Ensure consistency across the Showroom network so that the customer experience does not differ depending on location.
General
· Ensure all Showrooms maintain Health and Safety compliance to current legislation in showrooms & lone working situations.
· Review systems on an ongoing basis to continually improve efficiency and service levels.
· Ensure that operational excellence is delivered and maintained.
· Support the delivery of on-time New Showroom openings to budget.
· Ensure Showroom compliance with key policies and procedures.
· Embrace and represent F&B’s Vision and Values across the Showroom network.
· Understanding of key competitors in the market and impact on showroom network
· Network within the local and regional market.
· Misc. administrative tasks when required.
· Support Vice President – Design Channel & Business Development on the delivery of on-time New Showroom openings to budget within region.
· Ensure Showroom compliance with key policies and procedures.
· Embrace and represent F&B’s Vision and Values across the Showroom network.
· Understanding of key competitors in the market and impact on showroom network
Key Skills/Experience
· Proven strong commercial skills
· Retail management experience in luxury/high end brand
· Previous experience in a regional Management role
· Strong people management and coaching and development skills
· Passion for interiors and colour
· Willingness to travel extensively
This is an outline Job Description and employees are expected to undertake other duties as directed.
Must be prepared to work as part of a team and assist or carry out other duties during periods of high workload, sickness, holidays and emergencies.