Lewabrane RO ReturnMaterial Authorization (RMA):

Notice:

The RMA form is only for return of Lewabrane RO elements to Lanxess for evaluation of standard properties. The RMA form is not to be used for notice of warranty claims. Any notification for a warranty-related claim should be emailed tothe appropriate Lanxess sales professional handling your account. The Lanxess sales professional will advise you regarding the necessity for the return of Lewabrane RO elements for warranty evaluation.

RMA form instructions:

The information below must be filled out as complete as possible. An email requesting RMA confirmation number must be sent .

After receipt of RMA confirmation number by email, the Lewabrane RO element(s) must be properly prepared for shipment (see Section 9 and 10).

The element must be shipped Delivered Duty Paid (INCOTERMS: DDP).

The parcel is shipped to the following address:

Lanxess Deutschland GmbH

c/o IAB Ionenaustauscher GmbH

OT Greppin, Building H675

Salegaster Chaussee 1

06803Bitterfeld-Wolfen

Germany

Attention: Mr. Julien Ogier (+49 3493358724).

It is recommended to use DHL () as carrier for the shipment ofLewabrane RO elements.Please keep the RMA number in your records. Please allow a minimum of three weeks after deliveryof element for evaluation. A Lewabrane sales professional will contact you directly with the evaluation results.

RMA instructions:

The below information must be completed for all returns:

  1. Customer information

Company/OEM:

Contact person:

Email address:

Telephone:

Lanxess Salesman:

Plant Name:

Location:

Investigation related to: Claim Service autopsy

  1. Returning information

Element type: x pieces

Element serial number: Position in vessel:

  1. Reason for investigation

Rejection decrease Product flow rate decrease Pressure drop increasePeriodical investigation Other:

  1. Plant information

Application:

Product flow rate:m³/h gpdRecovery[%]:

Feed water source:Well waterSurface waterWastewater

SeawaterOther

Pretreatment:

Operating pressure: bar psiFeed temperature: °C °F

Number of passes:

Pass 1 / Pass 2
Number of stage
Vessel length / m / m
Arrangement / - / -
Used element / x pieces / x pieces

Chemicals added like Antiscalants, Acids or Bases (Name and concentration or pH):

Name Conc. or pH

NameConc. or pH

Cleaning:ChemicalConc. or pH Frequency

ChemicalConc. or pH Frequency

  1. Handling of element after investigation

DischargePreservation: (till)Return: (to)

Please note that some investigation tests are destructive for the element.

  1. Desireddeadline for issue of report: Date
  2. Description of Problem (Detail Situation):
  1. I confirm that the delivered elements do not contain any harmful or dangerous substances.

Signature:

  1. Preparation for shipment:
  1. Flush gently for 10 minutes with water in the pH range6-8, preferably with softened water or RO permeate. RO elements filled with cleaning solutions, or high/low pH solutions are inappropriate for shipment.
  2. Store the element vertically for at least 30 min for water drainage.
  3. Pack in PE bag, make sure that the plastic bag does not leak.
  4. Place the element in a suitable cardboard box, preferably original Lewabrane package, to prevent mechanical damage of the element during the transportation.
  5. The RMA number must be visible on the face of the packaging.
  6. The packaging must be labelled appropriately, and an appropriate AWB (Air Way Bill) must be available in order to track the shipment.
  7. The shipment details and RMA number should be emailed to
  1. Notice regarding Shipping Charges and Customs Fees

The client is responsible for all shipping charges, including custom clearance of the returned material, otherwise LANXESS will refuse to accept the delivery

If the element is not received within 60 days after generation of RMA number, the case will be closed and the customerwill be notified.

In the case where a warranty claim has been accepted by Lanxess, theapplicable freight fees will be credited to the customer.

No goods will be returned to the customer unless the appropriate freight charges (INCOTERMS: DDP) are prepaidin advance by the customer

RMA formPage 1 of 408.01.2015