SaurabhSrivastava

Sec 51, Hoshiyarpur Noida, U.P. - 201301  Mobile - 9711-422-006  Email-

Objective
Profile / Obtain a position of the Manager or top administrative personnel
A flexible and skilled operation/production professional with first-class experience in developing and improving sales for retail operations. A determinate manager with outstanding communication, negotiation and people management skills.
Key Skills /
  • Team Handling
  • Report & Document Preparation
  • Excellent time management skills
  • 5 S Methodology
  • Quality & Process excellence
  • Production management
/
  • People & Queue Management
  • Creation of Client Pending Information
  • Working asa support
  • Lean Six Sigma Black Belt Certified
  • Quality

Experience / I have total 6 years2 months work experiences and 52 months more of rich professional experience in field of MNC company as a Senior Executive. Extensive experience Internal Team Handling and preparing Client data and working as a support. Prepare Team Quality report and now working as support.
Working on efficiency project and utilized Lean Six Sigma & 5 S methodologies to improve team quality.
EXL Service – Sector-58, Noida
Claims Processor, 11/2011 to present
Analyze claims to determine correct decease, beneficiary and death claim amount, make claim transaction for approval (payment to Prudential Account) settlements with claimants in accordance with policy provisions.
Outcomes:
  • Completed more than 2,500 claims throughout tenure. Provided optimum service to policyholders, negotiated fair settlements and identifiedfraudulent claims.
  • Selected by supervisor to assist with file closures; resolve complex claims-processing issues; participate in quality-control audits; and monitor claim status updates.
  • Maintained a superior quality rating of 98% in file handling and claims resolution from 2011 to present, exceeding the 98% departmental goal.
  • Active member of the team, responsible for organizing the co-curricular activities.
  • I joined EXL as an associate, however after six months I moved in operation as Senior Associate.
  • I got several times R&R, three times Quarter Award and Annul Extra miler 2013 award in February 2014.
TECH MAHINDRA Company – Sector-63, Noida
Customer Care Executive, 11/09to11/11
Handling customer calls regarding Complain, queries and new products and provide them ResolutionSatisfaction answers
Education / Bachelor of Commerce, 5/09VEER BHAHADUR SINGH PURVANCHALUNIVERSITY JAUNPUR
Training:Completed numerous courses, Working with assertiveness, Advance Excel, Asset, Lean, Fish Culturefrom EXL Capability Development training.
Lean Six Sigma Certified.
Computers
Technology Summary
Personal Details / MicrosoftExcel, Word, Power Point, Outlook, Internet.
Certifications: Computer diploma from NIIT Varanasi in 2009.
Software:MS Office, MS Visio, Mini Tab and Lotus Notes.
Permanent Address: Vill. & Post- Gareriyapur
Distt.- SantRavidas Nagar (Bhadohi)
U.P - 221406
Date of Birth: 13-July-1989
Nationality: Indian
Marital Status:Single
Interest : Listening Music

Declaration

I confirm that the information provided by me is true t o the best of my knowledge and belief.

Date :

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