Lancaster General Medical Group

PHYSICIAN SERVICES/LANCASTER GENERAL MEDICAL GROUP

Job Title: Director of Operations / Position Number:61010- L01001018
Dept/Cost Center: Administration (61010) / Grade/Range: / FLSA Status: E
Reports to (Title): VP Operations / Benefit Class: 2 / Effective Date: 12/26/03
Human Resources Last Audit(mo/yr): / Date Edited:1/25/2010 / Previous Edit:

This document consists of a Job Description, Job Requirements, and Performance Standards. A Job Description includes the purpose and functions of a job. It describes why the job exists and what the person in the position is expected to do. Job Requirements are guidelines which identify the knowledge, skills, and abilities generally required for the job. Performance Standards specifically address the expected behaviors and end results for each position; each performance standard describes three general levels of performance.

JOB DESCRIPTION

PURPOSE: Responsible for coordinating the overall operations of multiple practices, including personnel management and business operations, working closely with the practice managers and managing physicians.

PRIMARY FUNCTIONS – JOB DUTIES: The percentage of time spent performing primary functions is 95%. Qualified individuals must have the ability - - with or without reasonable accommodation - - to perform the following duties:

1. Maintain a comprehensive understanding of practice operations including: scheduling; registration; authorization/referral and billing/coding functions.

1. Maximize operational workflow to ensure optimal utilization of staff. Assist Practice Manager with the justification for changes to staff allocation. Recommend necessary changes to VP Operations and VP of Finance.

1. Work collaboratively with the Sr. Leadership of Physician Services/LGMG to develop short and long-range strategic goals and tactics to meet community needs.

1. Work collaboratively with LGMG Directors of Operations team to implement and ensure LGMG standards, policies, procedures, and best practices.

1. Keep abreast of community and national practice standards, changes in reimbursement, and emerging technologies.

1. Work with appropriate physician andsystem leadership to resolve problems and issues.

1. In conjunction with Practice Managers, facilitate the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as clinical quality and operational efficiency.Presents new approaches and provides the support needed to facilitate implementation where appropriate.

1. Review monthly financial reports and variance analyses. Perform trend analysis.Assist manager with development of operating and capital budgets. Monitor performance of assigned practices to budget.

1. In coordination with HR Business Partner, guide practice management through issues related to compensation, benefits, corrective action and discipline.

1. Facilitate, mentor and monitor leadership development of Practice Managers and all direct reports.Educate and coach Practice Managers relative to interpersonal skills that maximize employee satisfaction, customer service, and productivity.

1. Conduct annual performance evaluations for Practice Managers and direct-reports, obtain input from managing physicians and other relevant parties.

1. Serve as primary administrative liaison between practices and Physician Services/LGMGSenior Management.

1. In conjunction with VP, Finance, develop and implement processes and systems to improve the revenue cycle and reduce errors.

1. Work with Lancaster General Internal Audit and coding personnel to create and implement appropriate training modules for physicians, nurses and clerical support staff. Review and analyze coding trends. In collaboration with practice management develop and implement strategies to improve coding practices where needed.

1. Act on behalf of VP of Operations, in his/her absence, within delegated authority.

1. Provide coverage during absence of other LGMG Directors of Operations

1. Oversee implementation of and compliance with Physician Services/LGMG common purchasing program. Ensure vendors meet established service levels and price agreements through effective monitoring procedures. Monitor practice utilization of selected vendors. Assist site managers with problem solving.

1. Assist with physical layout and design of new office space. Interface with project manager and vendors to meet renovation budget and timeline.

SECONDARY FUNCTIONS – JOB DUTIES: The percentage of time spent performing secondary functions is 5%. The following duties are considered secondary to the primary duties listed above:

1. Prepare informational, statistical or analytical reports as assigned.

1. Lead and/or serve on committees of the hospital and Physician Services/LGMG.

1. Responsible for the development and implementation of policies and procedures that guide and support the provision of services.

1. Participate in the development of criteria-based job descriptions, as directed, and in the writing of performance standards for Practice Managers and direct reports.

1. Authorize routine expenditures, including travel expense reimbursement and minor capital equipment requests. Approve purchase requests within established authority. Evaluate acceptability of major equipment purchase requests.

1. Ensure interviewing, hiring and training of new staff is performed consistently and effectively.

1. Provide coverage for Practice Manager as needed.

JOB REQUIREMENTS

I.EDUCATION/KNOWLEDGE REQUIREMENTS

SPECIFIC EDUCATION, CERTIFICATION, AND LICENSURE:

• BS or equivalent work experience required. Master's degree preferred.

ESSENTIAL JOBRELATED EXPERIENCE:

• Five (5) to seven (7) years of physician practice management experience.

PREFERRED JOBRELATED EXPERIENCE:

• Two (2) to five (5) years of experience managing multiple physician practice site locations.

GENERAL EDUCATION LANGUAGE ABILITY: The following level of ability is necessary to deliver, understand, and apply language:

READING ABILITY:

•Ability to read scientific and technical journals, abstracts, financial reports, and legal documents.

WRITING ABILITY:

•Ability to prepare business letters, proposals, summaries, and reports; using prescribed format and conforming to all rules of punctuation, grammar, diction, and style; using all parts of speech.

SPEAKING/COMMUNICATION ABILITY:

•Ability to make comprehensive presentation; participate in formal debate; communicate extemporaneously; communicate before an audience with poise, using correct English.

GENERAL EDUCATION MATHEMATICS ABILITY: The following level of ability is necessary to understand mathematical concepts and apply them to problemsolving situations.

• Ability to add, subtract, multiply, and divide all units of measure; to compute profit and loss; ratio and proportion, and percentage.

II.EQUIPMENT USAGE REQUIREMENTS: MACHINES, EQUIPMENT, TOOLS, SOFTWARE: To perform the essential duties of the position, use of the following machines, equipment, tools, and software is customarily required:

Machinery/Equipment: Computer, telephone, fax machine, photocopier, adding machine.

Tools: Basic office supplies.

Software: Micro Soft Office, LHA Mainframe, Medic Vision, Lawson.

III.PHYSICAL REQUIREMENTS: Degree of physical exertion is light/moderate, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

BODY POSITION AND MOVEMENT: The following positions or movements are typical of the job:

1.SITTING is done continuously.

2.WALKING is done frequently.

3.STANDING is done occasionally.

4.CLIMBING is done occasionally.

5.REACHING (Extending out and retrieving objects outside immediate range) is done occasionally.

6PUSHING (To press against something with substantial steady force in order to thrust forward, downward, or outward) is done seldom.

7.PULLING (To exert a considerable force in order to draw, drag, haul or tug objects in a sustained motion) is done seldom.

8.LIFTING (To raise objects from a lower to a higher position or moving objects horizontally from position to position) is done occasionally.

9.ENDRANGE MOTION (To fully extend or retract a bodily part or joint to its maximum range in order to reach, push, pull, lift, or otherwise perform job functions) is done seldom.

10.STOOPING/CRAWLING (To lower the body to floor level, and move about with agility) is done seldom.

VISUAL REQUIREMENTS: (Considerations include color, depth perception and field of vision).

•The job requires a good sense of vision (with or without correction) necessary to distinguish like objects from one another, to scan fields of data and select numbers or characters, and/or to detect and visually follow moving objects.

AUDITORY (HEARING) REQUIREMENTS: Examples of the types of sounds which must be heard and the reason they must be heard are listed below:

SOUNDPURPOSE

voicesto converse, communicate

telephone ringingto answer incoming calls

IV.COGNITIVE REQUIREMENTS

ATTENTION/CONCENTRATION The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:

•The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

NEW LEARNING AND MEMORY The following level of ability is essential for the jobholder to learn and retain material:

•A large portion of this position requires reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.

PROBLEM SOLVING, REASONING AND CREATIVE THINKING The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:

•The position requires much autonomy of thought and problem solving. The individual must be able to apply principles of logical or scientific thinking to define problems. The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis. The individual must be able to collect data, establish facts, and draw valid conclusions. The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition. They must be able to deal with a variety of concrete and abstract variables.

TEMPERAMENTS: The following are essential requirements of the position in relation to jobworker situations. These items describe how a worker must adapt, adjust, conform or act:

Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Creativity, feelings or ideas: Ability to adapt to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint; to use creativity, selfexpression, or imagination.

Influencing others: Ability to influence people in their opinions, attitudes or judgments about ideas or things; to motivate, convince or negotiate.

Working within tolerances, set limits or standards: Ability to adapt to situations requiring the precise attainment of set limits, tolerances, or standards; to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job; to be subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

V.SUPERVISORY RESPONSIBILITY: The percentage of time spent performing supervisory functions (planning, organizing, leading and controlling) is 80 %.

VI.WORKING CONDITIONS: Exposure to hazardous conditions/materials is negligible.

SUMMARY STATEMENT: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job; it is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be crosstrained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. For further details in support of the above determination, refer to the Job Requirements Questionnaire (JRQ). Incumbent must be able to perform all job functions safely.