Gatley Medical Centre

A guide to

our services

Telephone: 0161 426 5100(Lines closed 1pm – 2pm daily)

Opening hours:

Monday & Friday- 8am until 6.00pm

Tuesday, Wednesday, – 7.30am until 6.00pm

Thursday – 8.00 am – 7.30pm

This practice is within the Stockport

District Primary Care Trust area

Welcome

Gatley Medical Centre serves the whole of Gatley village and outlying areas. Our team includes four GP partners, one GP Registrar, two Practice Nurses, one Health Care Assistants as well as our Practice Manager, reception and administrative staff.

We offer a full general practice service and run specialist clinics for children and pregnant women, diabetes and asthma sufferers and for patients needing minor surgery. At Gatley Medical Centre, we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important you know who you are speaking to, so our practice staff wear a name badge and should identify themselves on the telephone.

Gatley Medical Centre is a ‘training practice’. This means we are approved as a training practice for fully qualified hospital doctors who have chosen general practice as their future career. They join the practice usually for a year before entering full time general practice. As part of their training they have to video some of their consultations. Your consent will be required before they can do this and you are at liberty to decline. We may also be occasionally be involved in the training of medical students and practice nurses.

This leaflet is for both existing patients and those considering registering with us. It tells you about our services, how to access them and some general information about how our practice operates. It also gives more information on our Patient Participation Group.

If you live in our practice area and would like to register with us, please complete one of our registration forms that are available from all our receptions. On the form, you will be able to say which practitioner you would prefer to see. However, you will be registering with the practice rather than an individual GP.

Clinics

We run a range of clinics. For an appointment or further details, please speak to one of our Receptionists.

A Receptionist will be available at our Reception desk between 8am and 6.00pm

or call us on 0161 426 5100 our lines are open between 8am – 1pm and 2pm – 6.00pm.

Antenatal

Monday 9.15am-1.30pm

This clinic is run by the midwives. If you become pregnant, you will be given a ‘booking appointment’ at which the midwife will ask you a few questions and carry out some general health checks. You will be seen regularly throughout your pregnancy either at the practice or at the local hospital, or both.

Child health and immunisation

Please check day and time with Receptionist

All new babies are invited for regular check-ups from eight weeks old.

Minor surgery

Monday 9.30 – 11.00

Minor operations can be done in our treatment room. Please discuss this with your doctor who will then arrange for you to be given an appointment.

Diabetes

Monday and Thursday.

Led by Sister Woodhead, this clinic offers advice and general health check-ups to patients diagnosed with diabetes.

Asthma

By appointment

Asthma sufferers can attend this clinic for advice and support from our nurse who specialises in asthma care.

Prescriptions

Repeat prescriptions

If you take medication on a long-term basis, you can ask for a repeat prescription by handing your repeat slip in at the surgery. You may also fax your prescription request to us on 0161 428 8959or post it to us.

Your prescription will be available for you to pick up within two working days.

REQUESTREADY FOR COLLECTION

Mondaybefore 2pmWednesdayafter 2pm

Tuesdaybefore 2pmThursdayafter 2pm

Wednesdaybefore 2pmFridayafter 2pm

Thursdaybefore 2pmMondayafter 2pm

Fridaybefore 2pmTuesdayafter 2pm

Remember – prescriptions that need to be reauthorised orrequire changes to be made will take up to four days to be processed.

Appointments

Ring our switchboard number on 0161 426 5100 to book an appointment.

Routine Doctor Appointments: We offer a range of face to face and telephone appointments with our Doctors. For your convenience telephone appointments are offered to discuss any medical concern you may have that does not need an examination or face to face consultation. Please let our Receptionist know if a telephone appointment is suitable for your concern as you will access a GP much sooner using these appointments.

Urgent appointments

Please tell the receptionist your call is urgent when you call, you will not be able to choose the Doctor of your choice nor the time of this appointment and no other matter should be discussed with the doctor during this consultation.

Routine Nurse Appointments: nurses based in our practice treat patients for a wide range of common conditions. Nurses offer appointments for the following:

Travel ClinicsDiabetic ChecksAsthma advice/checks

Smear testsImmunisationsPill and HRT checks

Ear Syringing

Health Care Assistant: we offer appointments for the following:

Blood TestsBlood pressure checksUrine testing

Height/weightNew patient checks

 Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.

You can help us by:

  • Being available for your call back by Doctor.
  • Letting us know of any problems with call back times.
  • Calling for a home visit or urgent appointment before 10am
  • Ringing for the results of tests after 2pm.
  • Contacting us if you need to cancel or rearrange your appointments.

Home visits

Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend one of our practices. Please ring before 10am to arrange a visit and let us know if your condition is urgent.

Evening and weekends

Gatley Medical Practice Doctors offers patients registered with our practice a full GP service when our practice is closed. For urgent advice and treatment, call the Out of Hours Service on:0161 476 2299

Other local NHS services

As well as our practice, there are many other local NHS services you can contact for health advice, information or treatment. Before you do, remember that you can treat many minor ailments such as colds, coughs and indigestion by keeping a well-stocked medicine cabinet at home. We suggest you keep the following:

 Paracetamol and aspirin (children under 16 and people with asthma should not take

aspirin)

 Mild laxatives

 Anti-diarrhoeal medicines

 Rehydration mixture

 Indigestion remedy (for example, antacids)

 Travel sickness tablets

 Sunscreen – SPF15 or higher

 Sunburn treatment (for example, calamine)

 Tweezers and sharp scissors

 A thermometer

 A selection of plasters, non-absorbent cotton wool, elastic bandages and dressings.

Remember

 Keep the medicine chest in a secure, locked place out of reach of small children.

 Always read the instructions and use the suggested dose

 Watch expiry dates – don’t keep or use medicines past their sell-by date

 Take all unwanted and out-of-date medicines back to the pharmacy

Your local pharmacist

Your local pharmacist will be able to give you free health advice at any time – you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. Call NHS Direct for details.

NHS Walk-in Centres

You can also see an experienced nurse for treatment of minor injuries and illnesses, Monday –Friday 8.30am – 4.30pm at Wythenshawe NHS Walk-in Centre, The Forum Health, Simonsway, Wythenshawe. You do not need an appointment.

NHS Direct

NHS Direct offers free expert health information and advice 24-hours a day on 0845 4647 or at their website, which also offers an enquiry service. For deaf people and those heard of hearing, a telephone service is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.

Accident and emergency/999

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.

Self Check-in

The practice has a self check-in machine, please use that when you come for a G, nurse or blood appointment.

Text and Email messaging

The practice is always looking for ways to enhance our service to patient, please register for text and email messaging.

Patient Group

Are you interested in finding out more about Gatley medical Centre?

Would you like to have a say in how local health services are developed?

Yes? Join our Patient Representative Group – for more information see the sign up forms and information on the website or ask at reception.

Our team

The Partners

Dr Andrew Davison(male)

BScMB ChB DRCOG MRCGP PGCME (IT & Premises Liaison) (GP Trainer)

Dr Davison attended St Andrews and ManchesterUniversities and graduated in 1986. He joined the practice in 1991 and runs the minor surgery and wart clinics. He is the ‘brains’ behind the computer. He is married to a Consultant microbiologist and has two daughters. He trains other doctors wanting to specialise in general practice.

Dr Peter Carne(male)

BScMB ChB DCH DRCOG MRCGP (Financial Overseer)

Dr Carne attended St Andrews and ManchesterUniversities and graduated in 1987. He is married with three children. He joined the practice in 1992 and is responsible for the child health clinic. He had a special interest in audit, prescribing and terminal care. He works regularly at St Ann’s Hospice.

Dr S Bonny Needham(female)

BScMB ChB DCH DRCOG FPACert MRCGP (Course organiser and HR lead)

Dr Needham attended St Andrews and ManchesterUniversities and graduated in 1988 and joined the practice in 1994. As well as running the asthma clinic, she has an interest in women’s health and contraception. She is married to a local GP and has two boys.

Dr Usman Choudry (Male)

MB ChB MRCGP

Dr Choudry attendedManchesterUniversity and graduated in 2001. He joined Gatley Medical Centre in August 2005 as a GP Registrar and completed his General Practitioner training here in August 2006. He continued to work at the Practice as a GP locum and joined the practice as a GP partner in June 2009 replacing our retiring senior partner, Dr Andrew Hardman. Dr Choudry lead’s on Diabetic Care for our patients.

REGISTRAR, ST2 FY2 Doctors

Under the training supervision of the partners we have a number of doctors working within the practice between August 2011 and August 2012.

Dr Samana Syed, Dr Lauren Gibson, Dr Clem Lau, Dr Giles Newbury, Dr Emma Regan, Dr Ruth Young

PRACTICE STAFF

Practice Manager……………………………………………Sylvia Obrien

Assistant Practice Manager……………………………….. Carole Nelson

Practice Nurses ……………………………………………Sister Michelle Foster BSc RGN DPSN

Sister Gillian WoodheadRGN

Health Care Assistant ……………………………………Aarti Khanna

Phlebotomist ……………………………………………….. Andrea Ellis

Sarah Belshaw

Sarah Black

Carol LLoyd

Reception Manager …………………………………….Debbie Spencer

Information Support & Clerical Team………………….Sarah Belshaw

Receptionists ……………………………………………… Helen Bagnall

Pauline Saddoo

Tracy Buc

Sarah Black

Jeanette Bottrell

Jackie Gregory

Carol Lloyd

Lyndsay Knight

Secretaries ………………………………………………Andrea Ellis

Sue Melia

Data Entry and Admin Team ………………………………… Alicia Fenton

Tracey Johnson

Asad Ali

ATTACHED STAFF

The following attached staff is employed by Stockport Primary Care Trust and share part of the Medical Centre with us.

District Nurses – Have an office base within the Practice

Health Visitors – Have an office base within the Practice

Additional Clinics are offered to our patients within the centre and are run by:

Community MidwifesPhysiotherapist Dieticians Chiropodist Podiatrist Speech Therapist

Gatley Care SchemeCounsellors

Your local PCT

The area served by Gatley Medical Centre is in the district covered by Stockport District Primary Care Trust. Stockport District Primary Care Trust is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at Your PCT Guide to Primary Care Services at or get the information you need at

The PCT also produces Your Guide to Local Health Services.

Stockport Primary Care Trust, Regent House,Heaton Lane,Stockport.SK4 1BS Tel: 0161 426 5000

Other information

Complaints

Gatley Medical Centre aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints Manager at Stockport PCT (address as above). The PCT also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints. To speak to a PALS officer, ring: 0161 476 7010

Patients with particular needs

Our surgery is accessible to patients using a wheelchair and we provide a lift for patients visiting our first floor. For patients and visitors with hearing impairment we operate a loop system. We also have three parking spaces outside our practice which are reserved for patients displaying a disabled sticker.

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

You have a right to know what information we hold about you. If you would like to see your records, please call our Practice Manager. We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Contacting us

Gatley Medical Centre

Old Hall Road

Gatley

Cheadle

Stockport

SK8 4DG

Tel: 0161 426 5100 Fax:0161 428 8959

Opening hours:

Surgery Access - Monday to Friday 8am until 6.00pm, Thursday 8am – 7.30pm

Telephone Access - Monday to Friday 8am until 1.00pm and 2.00pm until 6.00pm

Evenings and weekends

For urgent advice and treatment when our practice is closed call: 0161 476 2299

Other local NHS services

 Call NHS Direct on 0845 4647 – for free expert NHS health advice and information 24 hours a day (calls charged at local rates). Or log onto

 In addition, the NHS Direct self-help guide ‘Not feeling well?’ is available at the back of all new Thomson Local telephone directories, distributed in England from April 2004.

 NHS Walk-in Centre, too see an experienced nurse for treatment of minor injuries and illnesses. The Forum Health, Simon way, Wythenshawe M22 5RX, 0161 490 8082

You do not need an appointment

 Your local pharmacist will be able to give you free health advice and you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. For details call NHS Direct on 0845 4647.

Stockport Primary Care Trust is responsible for ensuring you get all the services you need. For details call 0161 426 5000

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