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POSITION DESCRIPTIONJob Title: Library / Acquisitions/Cataloguing Support Librarian
Responsible To: / Support Services Librarian (Lin Workman)
Responsible For: / N/A
Position Purpose: / This job exists to:
Work with the Acquisitions and Cataloguing Librarian with data input and cataloguing. Maintain processes for reserves, requests and inter library loans; design and prepare library displays; provide customer service through circulation desk duties.
August 2010
Organisation Context:
Library Manager
Support Services Librarian
Acquisitions/
Cataloguing Support Librarian
Important Functional Relationships:
External
Library customers
Archive customers
Community organisations / Internal
Library staff
Archive staff / Committees/Groups
Customer Services team
Cataloguing team
Interloans team
Displays team
Key Result Areas:
The position of Acquisitions/Cataloguing Support Librarian encompasses the following Key Result areas.
q Acquisitions/cataloguing
q Reserves, requests and Inter library loans
q Displays
q Customer Service / Circulation Desk
The requirements in the above Key Result Areas are broadly identified below:
Jobholder is accountable for / Jobholder is successful when1 Acquisitions / Cataloguing
q Entering and receiving orders on database as directed by Acquisitions Librarian
q Barcoding new items
q Cataloguing library materials / · Orders are entered on system within three days of orders being placed.
· Invoices are checked and items are barcoded within 5 days of receipt.
· Records on the database comply with the library’s cataloguing policy and cataloguing standards.
· Records are updated regularly and systems are in place to manage the workflow.
· Errors on the library database are corrected when identified.
2 Reserves, requests and inter library loans
q Checking reserved items daily, updating the records and maintaining the operating procedures.
q Entering item requests on the requests system, advising selection staff and responding to customers
q Processing requests for Interloans by customers and libraries using the VDX system. / · Reserves are checked daily and 90% of reserves are satisfied within two months of receipt
· Requests are entered and selection staff receive notification of their requests daily, and customers are responded to within 2 months
· The VDX system is accessed and updated and Interloans receipts and requests are processed and returned daily.
· Accurate records of all transactions are maintained and customers are able to be advised of the status of their interloan request at any time
3 Displays
q Cooperating with the Team Leader Customer Services and the Community Outreach Librarian to design and produce in-house displays
q Co-ordinating with community for display bookings
q Maintaining notice boards and pamphlet stands / · Library displays are attractive, stimulating and current.
· A calendar of events, displays and bookings is maintained
· The calendar of events is agreed with the Team Leader Customer Services and the Outreach Librarian.
· Community groups are satisfied with equipment and service
4 Customer Service / Circulation Desk
q Providing friendly efficient service to Borrowers
q Responding to customer queries
q Maintaining desk processes / · Service is acceptable to users
· Customers are greeted appropriately & phones are answered according to library policy.
· All processes cleared by end of shift and messages passed onto next shift.
· Routine enquiries dealt with in person & others directed to appropriate officer.
Note
The above performance standards are provided as a guide only. The precise performance measures for this position will need further discussion between the jobholder and manager as part of the performance management process.
General Duties:
q To provide the best possible service to the public, promote good customer and public relations and to promote a good image of the Library and the Council.
q To undertake work to a consistently high standard, appropriate to the needs and expectations of the customer.
q To encourage a harmonious atmosphere by co-operating with and endeavoring to assist other library staff.
q To work as part of a team by contributing and co-operating to achieve the library’s priorities.
q Any other tasks that may be required by the manager to support effective library services.
Person Specification:Knowledge/Experience
q Library and Information or relevant tertiary qualifications (or working towards)
q Microsoft operating systems
q Experience in responding to customer enquiries
q Design and presentation skills for displays
q Qualifications and experience in Library Cataloguing and Classification,
q Knowledge of library management system operations
q Knowledge of books and reading and excellent general knowledge
Key Job Competencies
q Creativity, lateral thinking and ideas generation
q Attention to detail
q People and Customer Service skills
q Computer literacy/Information technology
q Teamwork
q Time management
Manager Date
Position Holder Date
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