Quality goals[1] 2015-17 – a 2 page summary of team actions:

Service Users and Carers Involvement

·  Share examples of good practice in service user and carer involvement and engagement

·  Use people’s good and bad examples of care to improve services

·  Set team objectives for service user and carer involvement and engagement

·  Support the attendance of service users and carers at key meetings at team, division/directorate and trust level meetings

·  Promote peer working and service development and improvement roles to ensure that people who use your services are central to improvements

·  Make commitments to focus on carers’ needs, in line with the Trust’s commitment to the Triangle of Care Standards

·  Support local initiatives for Listening and Responding to patient, service user and carer feedback received.

·  Regularly reflect on how you can demonstrate the team is “Living Our Values” charter

Recovery and person-centred care

·  Set objectives to develop peer working and co-production

·  Talk together about how recovery and person centred approaches challenge traditional practice and require effort and courage

·  Support and challenge each other to reduce power imbalances and actively use the concepts behind recovery and person centred practice in team discussions to measure the quality of all interventions provided

·  Recognise the whole team needs emotional support – whether ‘peer’ or professional

Quality Improvement (QI)

·  Participate in improvement activities, such as RPIWs and Kaizen events

·  Lead your own improvement activities within teams, using the resources available from the QI Team www.qit.sssft.nhs.uk

·  Discuss with managers your ideas for improving the quality of services

·  Support team members who are leading their own quality improvement projects

CQC’s Core Questions and Fundamental Standards

·  Ask how do we know we provide safe, caring, effective, responsive and well-led services? What evidence can we use to prove this?

·  Audit your own practice

·  Participate fully in a quality standards visit

·  Invite members of another team to visit your service and give honest feedback

Risk management and safety

·  Review the team level risk register on a monthly basis ensuring the key controls are in place to mitigate risk

·  Review the Safety Thermometer data on a monthly basis and consider what interventions can be taken to achieve “harm free care”

·  Review on a monthly basis any incidents that triggered Duty of Candour and share learning from these incidents within the team

Learning the Lessons

·  Review on a monthly basis learning disseminated to the team

·  Review on a monthly basis feedback received about the team through PALS, service user and carer feedback, incidents etc. Identify any themes and take steps to improve practice based on the feedback received

Clinical Strategy

·  Discuss your directorate or divisional clinical strategy and business plan

·  Agree and set team level objectives in line with them

Quality Accounts

·  Review all team level data about national and local quality indicators at least once a month to ensure it is correct and that all team members are inputting everything they need to

·  Review the progress made against the quality goals and the positive impact this has on service users and carers

·  Ensure that progress is being made against any CQUIN or audit you are contributing to

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[1] For further details of all these frameworks and for what staff and teams need to know, please contact Lorraine Brazier (on 01785 221677, or at ) to ask for a copy of the Trust document, “Provide high quality recovery focused services - Our first strategic aim: what it means for staff and teams”