Job Specification

Job Title:
Systems and Data Officer
Grade:7 / Job Evaluation Code: PR0521
Reporting to:
Systems and Data Manager / Manager’s Grade:
G9
Location:
Wakefield One Building
Service Area:
Communications and Customers / Service Directorate:
Corporate Services – Organisational Development
Workstyle:
Workplace based
Overall Purpose of the Post:
Support the day-to-day maintenance and development of the Corporate GIS, LLPG, LSG, Multivue and CRM systems that underpins the delivery of services across the Council.
Requirements for the post
Essential / Desirable
Qualifications/ Training / Educated to ‘A’ Level or equivalent experience.
Knowledge / Highly developed IT skills.
Knowledge of the importance of having robust data to that can be used to drive service improvement in a large organisation.
Knowledge of data standards local authorities are required to meet.
Use of Customer Contact technologies including CRM Systems. / Knowledge of Microsoft Dynamics.
GIS, Multivue, and similar data sets and systems
Experience / Working in a large, multi-functional complex organisation and also a fast paced Contact Centre or Customer Service Centre environment.
Managing data sets in line with approved governance processes.
Experience of dealing with large databases and ensuring the quality of the data.
Analysing and assimilating information from a variety of sources to identify trends, make recommendations from improvement and develop suitable implementation plans.
Experience of testing system upgrades and patches.
Delivering training and coaching material.
Ability to operate under pressure and to project timescales
Ability to use own initiative, prioritise and manage own workloads in response to internal and external customers / Experience of working with Microsoft Dynamics, GIS, Multivue, and similar data sets and systems.
Experience of working in a customer services
Physical Skills / The ability to focus on detailed statistical information orcomplex policies and procedures for prolonged periods of time on a daily basis
Highly developed co-ordination, keying information at speed and accurately into computerised systems, while simultaneously speaking to customers or using a split computer screen.
Competencies and other skills required / Planning, prioritising and managing own workload, completing tasks to deadline and with minimum supervision.
Proven ability to work innovatively and collaboratively with people at all levels of the organisation.
Ability to deal with confidential issues and demonstrate high levels of discretion.
Displays a positive attitude towards change and personal development.
Ability to absorb and assimilate new ideas quickly.
Ability to research, manipulate and organise complex information and undertake analysis and interpretation to understand the impact/ relevance for service delivery.
Ability to provide complex business intelligence and geographically-based information in an accurate and timely manner
Ability to evaluate service processes to ensure continuous improvement
Excellent verbal/written communication and interpersonal skills with the ability to adapt the style to suit the audience
Strong Attention to detail and high level of mental concentration over prolonged periods of time
Key Outcomes/ Activities
The duties and responsibilities highlighted in this Job Specification are indicative and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post and the grade has been established on this basis.
Support the day-to-day maintenance and development of the Corporate GIS, LLPG, LSG, Multivue and CRM systems that underpins the delivery of services across the Council.
Work closely with services and colleagues in customer services to understand how the CRM can be improved and developed to improve the customer journey and aid service delivery.
Participate in the testing of system upgrades and patches, providing detailed feedback to support the ongoing programme of improvements.
Worth with internal teams to drive best practice and deliver training.
Deputise for the Systems and Data Manager when required.
Make positive contributions to team meetings and training sessions.
Deal with regular conflicting demands and deadlines from other services and external partners.
Research, analyse and interpret complex information from a variety of sources to support services in making improvements in delivery
Work as part of a team to ensure the Council’s GIS data is provided to the national standard.
Ensure actions are compliant with all relevant Council policies and legislative requirements including Data Protection, Health and Safety, Equal Opportunities and Code of Conduct.
Carry out all actions displaying positive behaviours at the appropriate level in the Council’s Competency Framework.
Abide by the Council’s code of Conduct, and work in a way that embraces the Council’s values – Ambition, Integrity and Respect for All.
Other duties and projects, commensurate with the position as directed by the Customer Service management team.
Work with internal teams to drive best practice.
Ensure records are maintained to national standards to underpin the successful delivery of a high performing customer service centre.
Responsibility for Resources
Employees (Supervision)
The postholder will have indirect supervisory responsibility for working groups linked to specific projects and initiatives.
Financial:
None
Physical:
Place data is a key corporate strategic resource for the Council instances and is governed by National Standards (MSA). Data is shared in live databases and is used by the Police, Ambulance Service, Fire Service and Utility Companies. The Council has a statutory obligation to provide accurate addressing data.
Customers and Clients:
Members of the general public
Service Manager
Colleagues and Managers across the Council
Colleagues and Managers in partner organisation
Working Conditions:
Office based role
Characteristics of the Post:
The post holder may need to travel to other Organisations for research purposes and to other Council Offices within the district.
Employees are encouraged to participate in training activities in order to enhance their own personal development.
The employment checks are required:
  • Evidence of entitlement to work in the U.K.
  • Evidence of essential qualifications – see page 1 of this job specification
  • Two satisfactory references
  • Confirmation of medical fitness for employment
  • Registration with appropriate bodies (where applicable)

Date completed:
18.4.16