SAMH Role Profile
Job Title / Social MovementSupport OfficerScale / 28 - 33
Location / Glasgow - travel required
Job Family / National Programmes
Department/Service/Area / See Me
Reports to / Social Movement Manager
Direct Reports / None
Role Summary / The role will be responsible for supporting people with lived experience of mental health problems to be safely and effectively engaged and active in the See Me programme and supported to take action to challenge stigma and discrimination in their communities and key settings.
Essential Duties and Responsibilities /
- Deliver a programme of community development based engagement and training with people with lived experience to become active in challenging stigma and discrimination.
- Balance empathy andprofessionalism in supporting people to address self-stigma and become safely and effectively involved.
- Work closely with colleagues across the programme and partner organisations to develop wider work to reduce stigma and discrimination.
- Support the Social Movement Manager in the production of materials andtools to deliver engagement and action.
- Facilitate and deliver training at learning and networking events.
- Record and produce key monitoring and analysis data and work closely with the Monitoring and Research Officer.
- Provide coaching and mentoring to people to develop own projects, networks and peer-lead approaches.
- Act as an ambassador for the See Me programme via community facing work.
Key Working Internal Relationships & Contacts / The job holder will maintain excellent working relationships across the programme and particularly within their team.
They will also develop and maintain good working relationships with key external partners and people with lived experience of mental health problems who engage with the programme.
Working Environment/Special Circumstances / From time to time out of hours working will be required and flexibility will be expected to support effective delivery and opportunity development of the programme. Travel will be required.
Essential OR Desirable
Experience & Qualifications / Experience
Community development, community engagement or other similar experience.
Experience in delivering training and facilitation.
Experience of developing and sustaining excellent working relationships with community members and colleagues from other organisations.
Experience of operating digital platforms / social media spaces and supporting others to safely use them.
Experience ofwriting materials to support community members engagement and action.
Experience of completing risks assessments and ensuring safety and wellbeing of community members.
Qualifications
Degree in relevant subject.
Community Development or similar relevant qualification. / E
E
E
D
E
E
E
D
Knowledge & Skills / Knowledge
Understanding of tools and support techniques for working with vulnerable adults
Knowledge of mental health stigma and discrimination.
Understanding of human rights based approaches (HRBA).
Understanding of current issues relating to mental health in health and social care.
Functional/Work-based Skills
Ability to fulfil team plan effectively including during busy periods.
Ability to engage, motivate and support community members.
Ability to balance empathy with professionalism in supporting community members.
Skilled in use of information technology to support team delivery and community members. / E
E
D
D
E
E
E
D
Core Competencies and Commitment
At SAMH, our values underpin everything we do. We believe that everyone has the right to be treated with dignity, respect and equality. We believe that everyone is entitled to hope and choice and to achieve personal fulfilment.
These are the competencies that SAMH looks for and expects from staff who support the people who use SAMH social care services. These competencies enable SAMH to deliver its core purpose of mental health and wellbeing for all.
Effective Communication / Communicates ideas and information effectively, both verbally and in writing. Usesappropriate language and a style of communication that is relevant to the situation and
people being addressed.
Capable of persuading and influencing others in a variety of situations.
Job Knowledge / Demonstrates a sound working knowledge within current role. Understands what
other areas of the organisation do in order to operate effectively.
Utilises specialist training in an operational or practical setting. Demonstrates a willingness to learn and keep knowledge up to date.
Leadership / Leads by example and is a role model to others.
Management Ability / Looks at issues with a broad view. Acts in the best interests of the organisation as a
whole, rather than just own area or department.
Thinks ahead and prepares for the future. Plans, organises and manages work activities, ensuring that resources are used effectively and efficiently to achieve organisational goals.
Partnership Working / Recognises the importance of partnership working and consultation. Establishes and maintains effective relationships with partner agencies to maximise the potential of a joint problem solving approach.
Personal Awareness / Recognises how feelings and emotions affect their own performance and how this may impact on others.
Handles difficult or sensitive situations with empathy and diplomacy.
Personal Effectiveness / Takes personal responsibility for making things happen and achieving results to required
standards. Displays motivation, commitment, perseverance, integrity and acts in an ethical way.
Plans, organises and manages own work to effectively achieve organisational goals.
Is reliable and resilient, even in difficult circumstances. Recognises the need for change and
is willing to adapt.
Problem Solving / Gathers information from a range of sources to identify problems draws logical conclusions and makes effective decisions.
Can initiate new ideas when required.
Service Delivery / Focuses on the individual needs and concerns of the customer and responds accordingly with a high quality service. Maintains contact and updates as appropriate.
Team Working / Develops strong working relationships inside and outside the team to achieve common
goals. Communicates within groups and considers others in discussions and decisions.
Actively helps and supports others.
Employees are required to read and understand the role profile for their position and are required to comply with SAMH’s policies, all laws, rules, regulations and standards of conduct relating to their position and report any suspected violations of conduct to my line manager. All employees should adhere to the SAMH values in all interactions with service users, customers and colleagues.
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Template version: January 2015