ANNEX

TenderResponseQuestionnaire

1PASS/FAIL QUESTIONS

Q1.Please select from the list below the Pharmacy Partner Opportunities for which you wish to be considered (Bidders are referred to Annex 3 of the Instructions and Information document accompanying this questionnaire for a list of the Pharmacy Partner Opportunities available).Please note that Bidders may apply for Pharmacy Partner Opportunities either within the BCC Ward in which the intended Pharmacy Partner is physically located or within quarter of a mile outside of the ward boundary concerned. Please also indicate whether you are bidding for aTier 1 or Tier 2 Pharmacy Partner Opportunity by ticking the appropriate row. Bidders may select any number of Pharmacy Partner Opportunities however at least one must be selected.
For each Pharmacy Partner Opportunity selected,please provide the corresponding Lead Pharmacist name and contact details, Pharmacy trading name, full address and postcode. You may list more than one premises per row.
Ward / Pharmacy Lead names and contact details, Trading names, full addresses and postcodes.
Acocks Green / Tier 1
Tier 2
Aston / Tier 1
Tier 2
Bartley Green / Tier 1
Tier 2
Billesley / Tier 1
Tier 2
Bordesley Green / Tier 1
Tier 2
Bournville / Tier 1
Tier 2
Brandwood / Tier 1
Tier 2
Edgbaston / Tier 1
Tier 2
Erdington / Tier 1
Tier 2
Hall Green / Tier 1
Tier 2
Handsworth Wood / Tier 1
Tier 2
Harborne / Tier 1
Tier 2
Hodge Hill / Tier 1
Tier 2
Kingstanding / Tier 1
Tier 2
Kings Norton / Tier 1
Tier 2
Ladywoood / Tier 1
Tier 2
Longbridge / Tier 1
Tier 2
Lozells & East Handsworth / Tier 1
Tier 2
Moseley and Kings Heath / Tier 1
Tier 2
Nechells / Tier 1
Tier 2
Northfield / Tier 1
Tier 2
Oscott / Tier 1
Tier 2
Perry Barr / Tier 1
Tier 2
Quinton / Tier 1
Tier 2
Selly Oak / Tier 1
Tier 2
Shard End / Tier 1
Tier 2
Sheldon / Tier 1
Tier 2
Soho / Tier 1
Tier 2
South Yardley / Tier 1
Tier 2
Sparkbrook / Tier 1
Tier 2
Springfield / Tier 1
Tier 2
Stechford & Yardley North / Tier 1
Tier 2
Stockland Green / Tier 1
Tier 2
Sutton New Hall / Tier 1
Tier 2
Sutton Four Oaks / Tier 1
Tier 2
Sutton Trinity / Tier 1
Tier 2
Sutton Vesey / Tier 1
Tier 2
Tyburn / Tier 1
Tier 2
Washwood Heath / Tier 1
Tier 2
Weoley / Tier 1
Tier 2
Bidder Guidance:
Responses to question 1 shall be evaluated on a 'pass/fail' basis.
To be considered for the award of a specific Pharmacy Partner Opportunity, it is essential that the intended Pharmacy Partner is physically located either within the ward boundary or within quarter of a mile outside of the ward boundary (or can commit to this prior to commencement of the Pharmacy Services Sub-contract).
Evaluation:
Bidders who are unable to evidence that the intended Pharmacy Partner has a physical presence within the wards for which they wish to be considered as described above will fail this part of the assessment (and the remainder of its tender response shall not be considered in respect of that particular Pharmacy Partner Opportunity).
Intended Pharmacy Partners which are located(or will be located) more than quarter of amile outside the ward boundary will not be considered for that particular Pharmacy Partner Opportunity.
PASS/FAIL

2GENERIC QUESTIONS

These questions are to be answered only once.

Q2. / Business Continuity
Please provide your organisation’s business continuity plan that should explain how you will ensure that enough staff, suitably qualified and skilled, are provided for the safe and effective provision of the Services.
Response [maximum 750 words]
Bidder Guidance:
The Bidder should explain how it will ensure there are enough suitably qualified/trained pharmacy staff to meet patient demand at all time.
Evaluation:
As per marking scheme set out in ITT.
Weighting: 5
Q3. / Staff Training
How will you ensure that the pharmacy team(s) are well-trained and equipped with the skills and competences needed to deliver the services offered safely and effectively? In particular, how will you train new staff members including locums and maintain the skills of the pharmacy team over time?
Response [maximum 1000 words]
Bidder Guidance:
The Bidder should demonstrate that all staff will receive appropriate training for their role, and how the organisation's skills mix enables staff to be used where most needed in response to the demands of the business. Bidders should clarify if staff will receive regular update training, what methods will be used for on-going training (e.g. e-learning, training evenings), and how it will ensure that staff will be provided with opportunities to share experiences and learning. Bidders should also describe how they will ensure that locums are sufficiently trained or supported by existing staff.
Evaluation:
As per marking scheme set out in ITT.
Weighting: 10
Q4. / Safeguarding
How will you ensure that Children, Young People and Vulnerable Adults using your pharmacy/pharmacies are safeguarded? How will you review and maintain your safeguarding procedures to ensure they are robust?
Response [maximum 750 words]
Bidder Guidance:
The Bidder should demonstrate that the organisation has processes in place / the pharmacy team(s) know what to do to safeguard Children, Young People and Vulnerable Adults. Have staff received training in safeguarding? Do staff have details of local safeguarding contacts should they need to seek advice or make a referral? Will you regularly review the way that the organisation operates in regard to safeguarding?
Evaluation:
As per marking scheme set out in ITT.
Weighting:5
Q5. / Information Governance
How will you ensure information is managed to protect the privacy, dignity and confidentiality of patients and the public who receive pharmacy services?
Response [maximum 750 words]
Bidder Guidance:
The Bidder should demonstrate how confidential information will be protected whether in paper or electronic format. Will confidential records safely locked away? Will electronic records be password protected? Will staff have individual smart cards or passwords? Is there an Information Governance policy? Have staff received training in information security?
Evaluation:
As per marking scheme set out in ITT.
Weighting: 5
Q6. / STI Screening
How will you maximise the amount of STI screening initiated by pharmacists? Please provide details of how this would be delivered.
Response [maximum 750 words]
Bidder Guidance:
The Bidder should demonstrate how they will ensure opportunistic interventions to initiate STI screening.
Evaluation:
As per marking scheme set out in ITT.
Weighting: 5
Q7. / Effective promotion of services
Please describe with examples how your organisation will promote sexual well-being and prevent sexual ill-health?
Response [maximum 750 words]
Bidder Guidance:
The Bidder should demonstrate how they will ensure the public are aware of the Sexual Health services available.
Evaluation:
As per marking scheme set out in ITT.
Weighting: 5
Q8. / Patient feedback
How will you encourage, capture and respond to patient feedback?
Response [maximum 750 words]
Bidder Guidance:
The Bidder should evidence that they encourage, capture and respond to patient feedback. Questions to consider:
  • Will patients be asked for feedback?
  • How will you demonstrate that staff are acting on concerns/complaints/feedback from patients? How will you show what has improved as a result?
Evaluation:
As per marking scheme set out in ITT.
Weighting: 5

3LOCATION SPECIFIC QUESTIONS

Please complete the following questions for each intended Pharmacy Partner (namely, the location from which you are offering to provide the Services).

Q9. / Prescriptions
For this pharmacy location, please provide approximate numbers of prescriptions dispensed per month.
Response
Bidder Guidance:
The Bidder should provide the total number of prescription items dispensed per month. Please do not include private prescriptions.
Evaluation:
The Marking Scheme is as follows:
Score / No of prescriptions per month
0 / No answer, non-compliant
1 / 0 – 5,000
2 / 5,001 to 10,000
3 / 10,001 to 20,000
4 / 20,001 to 50,000
5 / 50,001 upwards
Weighting: 12.5
Q10. / Location of pharmacy within ward
Please explain why this pharmacy is ideally located (or will be ideally located) to deliver the required services.
Response [maximum 1000 words]
Bidder Guidance:
The Bidder should evidence that the pharmacy is situated (or will be situated prior to contract commencement) in a convenient location for the public. The Bidder shall, as a minimum, detail the following:
  • Location – is the pharmacy located in an area where there is high footfall? Is it located in a high street and/or retail environment? Are there any major employers nearby e.g. a university, hospital or a large manufacturer?Are there good public transport links – is it easily accessible by those without easy access to a car?
  • Visibility – are people easily able to see your pharmacy? Can it be seen from the road? Are there obstructions or limitations on signs? Is the route to the pharmacy suitably lit? Is it clearly signed?
Evaluation:
The Marking Scheme is as follows:
Score / Definition
0 / Unanswered or totally inadequate response, providing no evidence of a convenient location or visibility
1 / Minimal or poor response providing little evidence of a convenient location or visibility
2 / The tender addresses the question of convenient location and visibility in some respects but insufficient evidence provided in some areas
3 / Satisfactory response providing satisfactory evidence that the pharmacy is situated in a convenient location for the public and is visible
4 / Good response providing good evidence that the pharmacy is situated in a good location for the public and is visible
5 / Excellent response providing significant evidence that the pharmacy is situated in a highly convenient location for the public and is easily visible
Weighting: 12.5
Q11. / Accessibility
For this pharmacy location, please describe the accessibility of the premises (or where applicable, the access facilities that will be available prior to contract commencement).
Response [maximum 750 words]
Bidder Guidance:
Access – can people easily enter and exit? Is there any car parking on site or in the vicinity? Is there a bus stop or train station within the immediate vicinity? How does it meet the needs of customers with specific access requirements such as customers with wheelchairs, pushchairs and mobility scooters? Is the main entrance level, ramped or stepped? Is the ground floor accessible? Is there a lift in the building? Is the entrance door automatic or manual? How does it meet the needs of customers with other impairments such as those who are hearing impaired or partially sighted?
Evaluation:
The Marking Scheme is as follows:
Score / Definition
0 / Unanswered or totally inadequate response, providing no evidence as to the accessibility of the premises
1 / Minimal or poor response to the requirement for an accessible premises providing little evidence as to the accessibility of the premises
2 / The tender addresses the question of accessibility in some respects but insufficient evidence provided in some areas
3 / Satisfactory response providing satisfactory evidence that the pharmacy is accessible to members of the public with disabilities and/or young children
4 / Good response providing good evidence that the pharmacy is accessible to members of the public with disabilities and/or young children
5 / Excellent response providing significant evidence that the premises is easily accessible to members of the public with disabilities and/or young children
Weighting: 10
Q12. / Service availability
For this pharmacy location, please provide details of the hours and the days of the week the service will be available.
Response [maximum 250 words]
Bidder Guidance:
The Bidder should explain whether the service is available late at night, at weekends or on public holidays and also detail the opening hours. If there are periods when a pharmacist is not available e.g. at lunchtimes, then this should be clearly stipulated.
The Marking Scheme is as follows:
Total number of hours open per week:
Score / No. of hours open
0 / No answer, non-compliant
1 / 40 or less
2 / 40+ to 50
3 / 50+ to 70
4 / 70+ to 90
5 / 90+
Saturday opening:
Score / No. of hours open
0 / No answer, non-compliant, not open
1 / 4 or less
2 / 4+ to 6
3 / 6+ to 8
4 / 8+ to 10
5 / 10+
Sunday opening:
Score / No. of hours open
0 / No answer, non-compliant, not open
1 / 3 or less
2 / 3+ to 6
3 / 6+ to 8
4 / 8+ to 10
5 / 10+
Total number of evening opening hours per week (18:00 to 06:00):
Score / No. of hours open
0 / No answer, non-compliant, not open
1 / 1 or less
2 / 1+ to 5
3 / 5+ to 10
4 / 10+ to 20
5 / 20+
A mark will be awarded for each table above and accordingly the maximum mark available for this question is 20.
Weighting: 12.5
Q13. / Skills
For each Pharmacy Partner Opportunity, please describe the number of staff and skills and experience mix of the pharmacy team?
Response [maximum 1000 words]
Bidder Guidance:
The Bidder should evidence that the pharmacy staff have the skills and competences to deliver the services offered safely and effectively and there is a good skills mix for the nature and volume of services provided. Please also describe their experience of providing sexual health services or other enhanced pharmacy services?
Evaluation:
The Marking Scheme is as follows:
Score / Definition
0 / Unanswered or totally inadequate response, providing no evidence of the number, skills and experience of the pharmacy team
1 / Minimal or poor response providing little evidence of the number, skills and experience of the pharmacy team
2 / The tender addresses the questions in some respects but insufficient evidence provided in some areas
3 / Response provides satisfactory evidence of a satisfactory number of staff andsatisfactory skills mix and experience of the pharmacy team relative to the nature and volume of services provided. Including satisfactory experience of providing either sexual health services or other enhanced pharmacy services
4 / Response provides good evidence of a good number of staff and good skills mix and experience of the pharmacy team relative to the nature and volume of services provided. Including good experience of providing either sexual health services or other enhanced pharmacy services
5 / Response provides significant evidence of a good number of staff and excellent skills mix and experience of the pharmacy team relative to the nature and volume of services provided. Including significant experience of providing either sexual health services or other enhanced pharmacy services
Weighting: 12.5