Foster Careline

Comments or Complaints

I wish to tell you about

  • A Complaint
  • A Comment
  • A Compliment

Please tick the appropriate box then turn over to give full details

The care standards act 2000 and the Fostering Service Regulation National Minimum Standards 2011 require that a fostering agency shall have procedure in place to consider complaints and representations made by or on behalf of children or by any other individual who is unhappy with any aspect of the service provided by the agency or its staff.

We recognise that no individual or organisation is perfect and we can always learn from what people have to say about us. To fail to respond promptly and sympathetically to acomplaint in its early stages can lead to serious problems at a later date. We therefore regard our complaints procedures in a positive light and see them as an important tool whereby we can monitor and evaluate the standard of services we give to our children and their families

What will happen if I complain?

Stage 1
Hopefully the problem will be sorted out by the person you decide to talk to.
Stage 2
If it’s not sorted and you are still not happy after Stage 1 we can ask for someone who doesn’t work for Foster CareLine to make enquiries on your behalf.
Stage 3
If you are still not happy after Stage 2, we can ask for your complaint to be reviewed by a panel of 3 people who do not work for Foster Careline. They look at how your complaint was investigated

We promise we will:

Listen to you

Make sure you have your say

Keep it confidential

Deal with it quickly

Keep you up to date

Respect your opinion

Explain our decision

You have the right to make a complaint or a compliment about the services you have received from Foster CareLine. If you are happy or not happy with the way you have been treated, then please let us know.

You can fill in the form attached.

If you want help, contact the Manager at Foster Carelineand we will get you an advocate tosupport you through your complaint.

If you need help!

This information can be produced in different ways

On tape

In large print

In different languages

Someone can be made available to help you complete the form

We can supply an interpreter

Useful contact:

Fostering Network

Fosterline 0800 040 7675

Complaints/Comments/Compliments form

Name:
Address:
Telephone no.
Mobile phone no.
Who would you initially like to talk to - Social Worker/Manager/Director

Please write you Complaint/Comments/Compliment below and send to;

The Service Manager, Foster Careline, Suite F10, The Business Centre, Oaklands Office Park, Hooton, Ellesmere Port, Cheshire CH66 7NZ

Or telephone 0800 566 8337

If you do not wish to put it in writing at this stage please just submit your details and you will be contacted by Foster Careline