Transmittal Letter to Accompany Present/Past Performance Questionnaire
FROM:Name of contractor
Mailing address of contractor
Name of contractor’s point of contact
SUBJECT:Present/Past Performance Questionnaire for Contract(s):
(Name of contractor) is currently responding to the Port of Texas City Security Council’s (the Council) Request for Proposal (RFP) for a security equipment maintenance contractor. This RFP requires offerors to identify clients and solicit their response regarding (name of contractor’s) performance.
(Name of contractor) is providing present and past performance data to the Council relating to our performance on contract work for (name of client reference) and have identified(name of individual, position of individual) as the point of contact for this contract.
The RFP instructs that offerors provide customers with the attached questionnaire. Please complete the questionnaire and email it directly to the Council at and no later than October 13, 2016.
The information contained in the completed Present/Past Performance Questionnaire is considered sensitive and will not be released to (name of contractor). Please direct any questions about the acquisition or the attached questionnaire to the Council point of contact, Brandi Flisowski, at the above email or 409-949-9437.
Thank you,
(Name of contractor’s point of contact)
(Title of contractor’s point of contact)
(Name of contractor)
PAST PERFORMANCE REFERENCE QUESTIONNAIRE
Name of Company Evaluated: ______.
Does a corporate or ownership relationship exist between the contractor being evaluated and your organization? No Yes – If yes, please describe the relationship: ______
1. Your Company Information
______
Name
______
Street Address
______
City State Zip Code / 2. Point Of Contact (POC):
______
Name / Title
(___)______(___)______
Phone Number Fax Number
______
Email Address
5. Services Received:
Briefly Describe Services Received: ______
Location Where Services Performed: ______Approx. Value of Services: $______
Time Period You Used This Firm’s Services: ______
During this contract this firm was the: Prime Contractor Significant Subcontractor
Team Member Other (please describe): ______
Contract Type (Check all that apply: Maintenance Project Specific
Product/Service Description: ______
6. Rate Services Received (see next page for Performance Standards)
Please rate services received by entering and “X” in the applicable rating block below :
Exceptional / Satisfactory / Unsatisfactory
Quality of product or service—compliance with contract requirements, accuracy of reports, appropriateness of personnel, technical expertise.
Timeliness-compliance with contract timeliness requirements for providing the services.
Customer Service—courteous interactions, satisfaction of end users with contractor’s service, initiative and proactive suggestions, approaches and improvements
Overall satisfaction of performance/service, if applicable
7. Please Provide Written Comments To Explain Your Ratings (Use Additional Sheets If Necessary):______
______
8. Rater:
______
Signature Printed Name & Title Date
Please return via email to: and
Past Performance Standards:
EXCEPTIONAL - Exceeded all contractual requirements and expectations. The contract performance specification was accomplished with only minor problems for which corrective actions taken by the contractor were highly effective. The contractor was pro-active in identification of problems, providing alternatives and recommendations.
SATISFACTORY – Performance met contractual requirements and expectations. The contract scope of work was accomplished with some problems for which corrective actions taken by the contractor were satisfactory.
UNSATISFACTORY – Performance did not meet most contractual requirements and expectations. The contract scope of work performance had major problems for which the contractor’s corrective actions were ineffective.
1