Job Title: Account Manager

Account Manager

Salary: £25-30k per annum with generous target orientated bonus paid quarterly (no cap)

Location:“The Heart" of Camden Town, London (NW1 9PE)

Type:Permanent, Office based with travel to clients

Company Profile

Vyper Industries Ltd is a rapidly growing Global eCommerce Agency. Specialising in three key areas: Amazon Retail, Marketplace Operations and Standalone eCommerce, we have developed a premier reputation for excellence and results based delivery in the eCommerce sector. Our primary expertise is centred around Amazon Retail, where we manage some of the world's most elite brands (GoPro, Pioneer, JVCKenwood, Pioneer, Arc’teryx and many more) on all Amazon platforms, from ASIA to EU to N.America. With local capabilities in all key retail markets as well as many years eCommerce experience, we are best positioned to manage brands and distributors alike in the highly competitive online trading space.

We currently have trading relationships with leading online channels including all Amazon / eBay platforms throughout the world as well as in depth knowledge of the Shopify eCommerce engine. As a company, we are highly entrepreneurial and seek to dominate a global eCommerce advisory position.

Job Overview

With a team of 9 staff and a growing vendor base, Vyper is looking for an experienced individual to manage and support the growth of our client (vendor) base to achieve revenue growth of 100% per annum. The primary tasks are:

Daily contact with clients to agree priorities and deliverables
Internal communication with all invested colleagues, to ensure the workload is delivered in good order and on time
Ensuring all Vyper services are being offered and maximized with our clients
Reaching out to new clients, and onboarding

With a varied list of clients from different industries, the account manager will need to work hard to keep up with the demands as well as strengthen our relationships with current vendors. Equally they will need to demonstrate collaborative working with the team, to ensure we are developing the business to our potential.

Key Areas of Responsibility

Day to day management of client: Ownership of the relationship with the client, ensuring all communication and workload is managed in line with agreed service levels
Service management: Ensuring that all the Vyper services are being offered and fulfilled with the client. This will involve communication and team management to ensure the client is well served
Communication within the office: As manager of the client relationship it is the responsibility of the account manager to ensure all invested parties are communicated with, workload and timelines are verified
Business travel: Appropriate business travel is required to ensure the relationship with clients is optimised
Retailer and E-Comm platform management: Ensuring the products are set up, working and available for all the customers on all retail environments
Knowledge of Business environment: A thorough knowledge of E-Commerce, market leading businesses, services available; with the ability to improve our business
Drive innovation: Develop an in-depth knowledge of the clients practices and drive innovation to improve efficiencies and increase their business. In turn increase our business
Vyper will provide full training and support so that the successful applicant can excel in the role, and in return contribute to developing and supporting the wider teams

Entry requirements

Vyper would expect a qualified candidate to have spent at least two years in an account manager position in a relevant business sector, this being E-commerce, Retail, or Vendor management.

Great inter-personal skills and a good communicator

Educated to degree level in a relevant subject

An interest in working for a start-up business, and being supportive to our growing pains

How Vyper works together

We are open and honest

We are friendly and considerate

We always think about our clients

We will maintain great relationships with our clients

We are all actively involved in decisions

We direct the business in a profitable direction

We seek improvement in every activity