PROTOCOL FOR INSTITUTIONAL INVESTIGATIONS
IN DUVAL COUNTY
(Note: The following protocol should be followed on all Child Care and Foster Care Licensure institutional reports)
RECEIPT OF REPORT:
1. Report alleging abuse, neglect or abandonment in a Foster Home, Group Care Facility, Child Day Care Facility, Family Day Care Home or Large Family Child Care Homeis received in Report Assignment Unit.
2. Report Assignment Unit will assign report to CPI.
3.Immediately, CPI will send email notification to the Foster Care/Group Care licensing agents below with Report #, name of facility or foster parent, their name and contact information.
- Child Care Licensure:
Main Number 723-2064
- Foster Care Licensure: Eddie Encarnacion, Family Support Services – 421-5818, cell 304-1803 or secretary Kitty at 421-5868. Email address: .
- Foster Home or Group Care Facilities: Send e-mail to: NERegion_Foster Care ich will notify all staff in DCF licensing Office.
If the licensing representative is not available and a voice mail message is left, the CPI should clearly leave their name, phone number and the CSA #.
4. CPI and Licensure Counselor will make every effort to conduct joint investigation.
5. CPI will link provider to the CSA within 5 days of receipt of the report.
Incident Reports
Please complete an Incident Report when any of the following occur:
1. Child Deaths
2. All Media cases or anything that may cause media attention
3. Arrests of parents and/or caregiver responsible (ie: relative/non-relative/foster or group home parent) when the arrest is related to child abuse/neglect
4. Sexual abuse cases involving foster homes or group homes
5. Reports on foster homes where we have concerns or there are verified findings
INSTITUTIONAL STAFFINGS:
1.There will be “standing” institutional staffing(s)the second and fourth Tuesdayof each month. If a staffing needs to be scheduled, contactGisellie Centeno, Administrative Secretary, Child Care Licensure Office, at 723-2064. Staffings will be held at the RobertsBuilding. Child Care staffings will be held in room 375 on the 3rd floor and the Foster Care staffings will be held in the Family Safety Conference Room (Room 219).
2.If allegations of institutional report mightresult in findings of “some indicators or verified” a staffing must be scheduled by the CPI within 14 days of receipt of report. The CPI will notify the licensing counselor and
3.A staffing may also be scheduled when there is a finding of “no indicators” if the assigned CPI or Licensure Representative has concerns about the investigation or history of the home or facility.
4.The CPI, CPI Supervisor, CPI Program Administrator, Licensing Counselor, Licensing Supervisor and Licensing Program Administrator are required to attend the Institutional Staffing.
5.An Institutional Staffing Review Form will be completed at the staffing by the chairperson or designee and signed by all participants of the staffing. Copies will be placed in the licensing and CPI files.
GROUP HOMES (CHILD CARING AGENCIES)
A.L.L. Focus Community Residential Home / 6816 Bloxham Avenue, Jacksonville, FL 32208 / (904) 537-0599A.L.L. Focus Community Residential Home II / 10812 E. Pines Estates Road, Jacksonville, FL 32218 / (904) 329-1027
Baptist Home (Hatcher Cottage) / 2332 Bartram Road, B#5, Jacksonville, FL 32207 / (904) 721-2711
Baptist Home (McGowan Cottage) / 2332 Bartram Road, B#3, Jacksonville, FL 32207 / (904) 721-2711
Baptist Home (Meninak Cottage) / 2332 Bartram Road, B#4, Jacksonville, FL 32207 / (904) 721-2711
Baptist Home (Parker Cottage) / 2300 Bartram Road, Jacksonville, FL 32207 / (904) 721-2711
CHS (Promise House) / 2606 Peacock Street, Jacksonville, FL 32247 / (904) 493-7743
CHS (Teen Girls Residence) / 3027 San Diego Road, Jacksonville, FL 32247 / (904) 493-7746
CHS (TerryCenter) / 3027 San Diego Road, Jacksonville, FL 32247 / (904) 348-2837
Daniel Inc. (Midview Cottage) / 3715 Belfort Road, Jacksonville, FL 32216 / (904) 296-1055
House of Sunshine / 9243 Prosperity Lake Drive, Jacksonville, FL 32244 / (904) 619-2422;
(407) 687-2137; (904) 735-1891; (321) 231-8548-cell; (904) 735-1850;
New Heaven Dominion, Inc. - House of David / 9146 Ridge Briar Lane, Jacksonville, FL 32225 / (904) 647-6651
New Heaven Dominion, Inc. - House of Peter / 3944 Rogero Road, Jacksonville, FL 32277 / (904) 379-3259
Panama Youth Services, Inc. / 402 Esast 63rd Street, Jacksonville, FL 32208 / (904) 619-8931
Unlimited Succezz of Jacksonville, Inc. / 5151 Woodcrest Road, Jacksonville, FL 32205 / (904) 418-1146
World Good News (Henry Guy Memorial Group Home) / 4449 Loveland Pass Drive East, Jacksonville, FL 32210 / (904) 389-5231
World Good News (Pearl Cottage) / 3762 Lauren Oak Lane East, Jacksonville, FL 32221 / (904) 389-5231
World Good News (Turning Point) / 2543 Roseele Street, Jacksonville, FL 32204 / (904) 384-5683
YouthCrisis Center / 3015 Parental Home Road, Jacksonville, FL 32216 / (904) 725-6662
YouthCrisis Center - TouchstoneVillage / 3015 Parental Home Road, Jacksonville, FL 32216 / (904) 805-0850
**DUVAL COUNTY**
Institutional Report Notification checklist- Duval CountyDate/Time completed / Task
Log Report in with Program Administrator – Attach initial report with reporter information.
Notify Local Law Enforcement
State AttorneyMemo – Fax to State Attorney: Attn: Tiffany Franklin - 630-1848
Notify the following (Depending on Type of Abuse). Conduct joint investigation when feasible:
Child Care Licensing: 723-2064 (main number)
Pam Jett, Supervisor 723-2193
Teresa Lussier, Supervisor 723-5383
Foster home/Group Home/Fostercare referral: email all persons listed: 1. NERegion_Foster Care
--which will notify all staff in the DCF Licensing Office
2.
Substance Abuse Treatment facility: Cindy Vallely 723-2134 Mental Health Treatment facility:Terri Glover 723-2033
Juvenile Justice Facilities:
Duval DetentionCenter - Stephany Durham - 798-4820
Tiger SHOP – Craig Jones – 924-1726
Agency for Persons with Disabilities Facility (Duval/Clay/Nassau): Denise Miller 992-2440
Open Protective Services Supervision, Foster Care/Adoptions: Notify Individual Counselor
AHCA Licensing: Current facilities (Daniel Memorial: Mills House, Sullivan House, Pinewood Cottage, Woodcove Cottage, and Hillside Cottage)
Contact Robert Dickson, Field Office Manager and Keisha Woods, Supervisor via email
Please scan and email initial and final investigative report
CSANumber:______
1
Updated: 12/15/2010Duval Protocol
Process Owner: Alison Hill