Private & Confidential
S Cox
FOI Ref: 7041/2013
14/3/2014 / Nursing and Quality Directorate
Patient Advice and Liaison Service (PALS)
William Farr House
Mytton Oak Road
Telephone: 01743 277500
Ext: 2038
Direct line: 01743 277689

Dear S Cox

Re: Freedom of Information Request – SAR information

With reference to your request for information regarding above, I confirm that we are able to provide the following information which I trust you will find acceptable.

I have closed your request now.

Request and Response
1. How many Subject Access request you receive in your trust in an average month.
Ans. We are unable to determine an average as requests are received into each individual service. By applying the totals received by the Trust in question 2. and dividing by 12 months you would be able to determine a figure but this does not give a true reflection of requests received in any given month and is not information that is gathered by Data Protection central log system.
2. How many SARs you have received in your trust annually for the last 3 years?
July 2011 - March 2012 = Total requests logged 158
April 2012 - March 2013 = Total requests logged 200
April 2013 - 05th March 2014 = Total requests logged 233
3. How many people you have dealing with the amount of SARs you receive and (without giving any financial details, naturally) an estimation of what Pay band those staff dealing with requests would be on?
Ans. The Trust does not have a dedicated job role for dealing with Subject Access Requests. The Trust Data Protection Policy, copy available on Trust Website (link provided below), states that Managers must nominate a staff member to co-ordinate SARs. There are currently approximately 39 staff across services and departments who have been nominated to co-ordinate SARs and it is estimated that majority of these are admin staff on Band 4 or 5. Other members of staff e.g. clinicians and Managers, will also be involved in preparing the response to SARs. Each SAR is assessed and dealt with on a case by case basis.

For future reference the contact details for the FOI Manager and all services provided by the Community Trust can be found in the Publication Scheme on our website at

Soma Moulik, FOI Manager based at Oak Lodge, Mytton Oak Road, Shrewsbury, SY3 8XL. Email:

Terms and Conditions of Re-use

Information supplied under the Freedom of Information Act is subject to the Community Trust’s copyright, unless otherwise indicated. It may be reproduced free of charge in any format or medium, unless expressly indicated to the contrary, provided:

• It is reproduced accurately and not used in a misleading manner

• The source is identified and the Trust’s copyright is acknowledged

• It is not used for the principal purpose of advertising or promoting a particular product or service

This permission does not extend to any material which is the copyright of third parties. You must obtain authorisation to reproduce such material from the copyright holders concerned.

Please refer to Shropshire Community Health NHS Trust Freedom of Information Policy on our website ( for full details.

Freedom of Information Publication Scheme

The Publication Scheme is a complete guide to the information routinely published by Shropshire Community Health NHS Trust. It is a description of the information about the Community Trust, which we make publicly available. We will review the Scheme at regular intervals and monitor how it is operating.

Please refer to the Trust’s Publication Scheme on our website (address above).

Procurement of Goods

All procurement of Goods and Services is carried out by HPC Healthcare Purchasing Consortium, Shropshire Division. Requests for information regarding selling to the Shropshire Health Community should be directed to HPC - Shropshire Division, Countrywide House, Knights Way, Battlefield Enterprise Park, Shrewsbury, Shropshire SY1 3AB.

Request Feedback Form

In accordance with the Information Governance Toolkit requirements, Shropshire Community Trust monitors and audits the FOI process, therefore it would be helpful if you could complete and return the attached feedback form.

Yours sincerely

Soma Moulik

PALS/FOI Manager

Enc – FOI Request Feedback Form

Mike Ridley – Chairman

Jan Ditheridge – Chief Executive