JOB TITLE:Clinical Administrator (Sydenham)

JOB DESCRIPTION

DEPARTMENT:Clinical Administration

ACCOUNTABLE TO:Senior Clinical Administrator (Sydenham)

ANNUAL SALARY:SPS 28 – 33 £22,447 rising to £23,437 (April 2018)

Primary Job Purpose:

This important customer focussed role acts as an interface with patients and their families as well as healthcare professionals and external stakeholders who wish to refer to St Christopher’s services. Clinical Administrators team routinely provide the administration support for Community teams across Croydon, LSL, Sydenham Outpatients as well as supporting Social Work, Welfare and Bereavement, CBT and Supportive Care.

Clinical Administrators work flexibly to cover the clinical admin demands across all clinical areas, including the SPoC service rota, which runs across a 7 day week, 364 days a year. Each Clinical Administrator is required to work approximately one weekend day every 6-8 weeks.

To cover and support other clinical administration areas as requested by the Senior Clinical Administrator.

Principal Accountabilities

To maintain strict confidentiality of case information within the department at all times.

To deal with telephone calls and enquiries promptly, sensitively and efficiently, providing appropriate advice where required. To understand and respect the sensitive nature of calls, particularly those from relatives and external healthcare professionals.

To record all information concisely and accurately in order to support the clinical team in their assessment.

To process internal referrals for St Christopher’s services via the new patient care record, notifying clinical staff of changes.

To liaise with GPs, acute hospitals and other health professionals, regarding the obtaining of clinical information.

To work with the Senior Clinical Administrator and the clinical team to ensure completeness of the patient care record.

To become proficient in the use of the electronic patient care record and be a resource to support training for new and existing staff on its use.

To coordinate the clinical team multi-disciplinary meetings and record notes onto the patient care record, ensuring that actions are followed up.

To respond in a timely manner to ‘tasks’ sent by the clinical team from the Patient Care Record.

To produce monthly/quarterly statistical report as required.

To send death notification letters to GP or Consultant.

To manage room bookings, ordering and maintaining stationery supplies and photocopying.

To ensure holiday cover is arranged between the administration staff in consultation with the line manager.

Professional Behaviour: Code of Conduct

The post holder must comply with their relevant professional code of conduct at all times, where this exists. All roles have identified competencies to which post-holders will be regularly assessed against.

A job description does not constitute a ‘term and condition of employment’. It is provided only as a guide to assist employees in the performance of their role. St Christopher’s is a fast moving organisation and therefore changes to employees’ duties may be necessary on occasion. The job description is not intended to be an inflexible or finite list of tasks and may therefore be varied from time to time, after discussion with the post-holder.

Safeguarding/MCA and DoLS

Staff are required to take responsibility in all areas of work for safeguarding people at risk (both adults and children) from any form of abuse or neglect. When delivering care and support, staff are required to comply with the requirements of legislation relating to care in the UK, including the Care Act (2014), and Mental Health Capacity Act 2005, which incorporates the Deprivation of Liberty Safeguards (DoLS). In order to achieve this, all staff are required to read St. Christopher’s Safeguarding Policy and Procedure and to participate in both regular training and training updates and to incorporate preventative strategies into their work, as applicable.

General

All employees are required to undertake the following:

To make positive contributions to all internal and external quality and/or best practice measures/processes.
To fully participate in the annual appraisal process, to agree targets and objectives with line managers and to report on activity against agreed targets on a regular basis.
To fully comply at all times, with St. Christopher‘s policies and procedures and to take responsibility for own actions/inactions.
To fully comply with all mandatory and StC role specific training requirements
To act in accordance with workplace legislation/requirements including Health and Safety, Equality and Diversity and Data Protection.
To share and model St. Christopher’s values and expected behaviours at all times.
To fully support and engage with St. Christopher’s fundraising activities and initiatives.
To participate in all employee engagement activities including team, departmental or other staff meetings as required and to contribute to St. Christopher’s annual staff survey.
To maintain professional registrations (where applicable) and to keep up to date with mandatory training and other training requirements within own area of specialism/responsibility.

Those in managerial or supervisory roles are expected to support the teaching, training and development of staff, and in some cases volunteers, as appropriate.

A job description does not constitute a ‘term and condition of employment’, it is provided only as a guide to assist employees in the performance of their role. St Christopher’s is a fast moving organisation and therefore changes to duties and responsibilities may be necessary on occasion. The job description is not intended to be an inflexible or finite list of tasks and may therefore be varied from time to time in discussion with the post-holder.

PERSON SPECIFICATION: Clinical Administrator(Sydenham)

Qualifications: / Essential / Desirable
Good level of General Education (i.e. minimum of 5 GCSEs or equivalent including English and Maths) / √
Hold a specialist relevant qualification e.g. medical secretary, ECDL or similar / √
Knowledge and Experience: / Essential / Desirable
Extensive experience of performing administrative tasks and duties / √
Experience of entering patient data onto an electronic system / √
Experience of working in a healthcare setting / √
An understanding of the need to safeguard our vulnerable adults / √
An understanding of equality and diversity / √
Skills and Competencies: / Essential / Desirable
The ability to question effectively and to accurately record electronically, the information provided / √
Excellent ICT skills with ability to produce a variety of correspondence / √
Ability to work as part of a team. / √
Excellent communication/interpersonal skills / √
Excellent organisational skills / √
Excellent customer service skills including good telephone manner and excellent listening skills / √
Ability to prioritise workloads / √
Other Qualities: / Essential / Desirable
Professional and approachable / √
Tactful and diplomatic / √
Ability to work on own initiative and as part of a team / √
Solutions-focussed / √
Ability to perform well under pressure / √
Able to work flexibly according to the needs of the department / √
Able to work confidentially / √
Good attention to detail / √

Job Description: Clinical Administrator (Sydenham) – June 2017