Job Description

Job Title:Practice Manager Lead for the Locality Care Network

OrganisationNHS Lambeth Clinical Commissioning Group

Hours of work:One session a week (up to 4hrs)

Contract Term:Winter 2014 till end of March 2016

Responsible to:a) GP Locality Care Network Lead for practice business management input

b)Assistant Director for Primary and Community Care for strategic overview of the Locality Care Network

1) Context

NHS Lambeth CCG became a statutory body on 1 April 2013. The CCG serves a population of approximately 380,000 and represents a GP membership of 48 Practices and 65 community pharmacies. The practices and pharmacies have come together to form 3 groups called Locality Care Networks.

Each Locality Care Network integrates the expertise of GPs, Primary Care Nurses, Community Pharmacists, Locality Care Network Managers and Practice Managers to commission/provide high-quality, responsive services closer to home for the local community.

Practice Managers have an established and key role to play in the Locality care network where their practice management experience and knowledge will contribute towards the new way of working that would stimulate new forms of commissioning, transform service models as we move towards integrated and co-ordinated care and improve care pathways for the local community at a larger scale.

The mission for NHS Lambeth CCG is “to improve the health of and reduce inequalities for Lambeth people and to commission high quality health services on their behalf”. In November 2013 our Governing Body approved a bold strategic vision called “Healthier Together”. The strategy built on what has been learnt from the Lambeth population through the ‘Big Lambeth Health Debate’ and sets out six new Lambeth CCG commitments, these being people centred, prevention focused, integrated, consistent, innovative and delivering best value.

General practice in Lambeth is largely of a high quality, but there is variability in provision and differing degrees of patient satisfaction levels in the services they receive. The Practice Manager Lead for the Locality Care Network will be pivotal inextending their in-depthpractice management experience and understanding to support to colleagues within the Locality Care Network that will enhance new ways of working across the local care networks, which includes patients, voluntary sector, acute and community care.

2) Job Summary

The Practice Manager Leadwill have a key role in extending their expertise,specialist knowledge, up to date thinking, current awareness and business focus, to the Locality Care Network.

Job responsibilities required to undertake this role will include:

  • Keeping abreast of current affairs in practice management and identify potential threats and opportunities that may impact on the development of the Locality Care Network
  • Advise the most effective methods of practice and patient engagement
  • Contribute to service developments and initiatives undertaken within the Locality care network
  • Attendance at the Locality care network meetings
  • Presentagenda items as required to the Locality care network meetings

3) Key Working Relationships

Relationship building is a key part of this role and will require the ability to build and maintain existing relationships as well as forge new ones with a broad range of stakeholders in relation to the Locality care network:

  • Locality Care Network team, this includes theGP Locality Care Network lead, locality care network manager, nurse lead, community pharmacy lead, emerging leaders and CCG senior managers
  • CCG leadership team including the Governing Body Members and senior management teams
  • Member Practice including clinical and non-clinical staff teams
  • Wider stakeholder groups including acute and community providers, voluntary organisations, Patient and Participation Group Network, Healthwatch and Lambeth adult and social care teams
  • Practice patient and public engagement groups
  • Clinical Networkleads in the CCG
  • Practice Managers’ Forum
  • Guy’s and St Thomas’ NHS Foundation trust, King’s College Hospital NHS Foundation trust, South London and Maudsley NHS Foundation trust
  • South London Commissioning Support Unit in particular the finance, performance and general practice IT teams

4) Main Responsibilities

The job description is not intended to be an exhaustive list of the activities, but forms an outline of the main areas of responsibility:

  • To contribute actively to the development and the work of the Locality Care Network and setting objectives
  • Advise on confidential approach when providing peer support to practices that are under-performing against Locality care network initiatives, for example,their quality improvement plans
  • Have an understanding of the local CCG and NHS England national health priorities
  • Contribute to the development of new service models that meet patient need and reach out and ensure access to marginalized groups
  • Collaboratively network, where appropriate with the other two Locality care networks colleagues to promote collective learning, team working, a shared understanding of best practice and shared approaches for improvements in the interest of Lambeth CCG
  • Continue Professional Development by undertaking personal development, learning and involvement in education activities and participating in organisational development programmes, for example, personal impact and critical conversations training
  • Collaboratively network with the other two clinical network lead colleagues when planning and evaluating different models of service and involvement in implementation and evaluation of new primary care service developments
  • Provide expert input from an IT perspective with initiatives that are IT based
  • Contribute to the development and guidelines / protocol for the Locality care network
  • Advise on effective communications to Member Practices across the Locality care network

5) Accountability

The Practice Manager Lead will be responsible to the GP Locality Care Network lead and the Assistant Director for Primary and Community Care.

6) Commitment

The tenure will commence during the Winter months of 2014 until the end of March 2016. A clear work plan will be developed with objectives which will be agreed with theGP Locality Care Network lead and the Assistant Director in Primary and Community Care. Feedback on the performance and contribution of the Practice Manager Lead will be provided by the Assistant Director for Primary and Community Care.

This role would complement theexisting role of the Practice Manager. The Practice Manager Lead will be expected to show dedicated commitment to carrying out the activities of this role.

7) Hours of Work

The Practice Manager Lead would be required to work one session (4 hours) per week @ £45 per hour (equivalent to £180 per session per week). The remuneration is the backfill at the rate of £45per hour.

8) General Responsibilities

The areas listed

  • Confidentiality Information Governance
  • Data ProtectionRecords Management
  • Freedom of Information Risk Management
  • Health and SafetyEquality Opportunities Policy
  • Corporate GovernanceSafeguarding Children and Vulnerable Adults

are standard requirements that will already be covered in the contract that Practice Manager has with the Practice / NHS England. Therefore please refer to that contract for further information.

9) Person Specification

Factors / Description / Essential / Desirable / Assessment
Education and Qualifications /
  • A Practice Manager in a Lambeth Practice
/ √ / A/C
Experience
Knowledge /
  • At least two years experience in a management position
  • Good understanding of patient and public engagement
  • A good understanding of current reforms and policy affecting general practice
/ √
√
√ / A/I
Skills and
Abilities /
  • Ability to work as part of a high-level, dynamic team
  • Ability to analyse and interpret data and information to identify significant trends and to inform business decision-making
  • Excellent communication skills, including ability to listen, discuss, challenge and to inform clearly
  • Self motivated, reliable and dedicated
  • The ability to make decisions and implement them in complex healthcare environments
/ √
√
√
√
√
√ / A good understanding of local health economy and current affairs
Experience
of GP commissioning / A/I
Personal
Qualities /
  • Clear thinking and analytical
  • Ability to make decisions, use own initiative and be innovative
  • Have a flexible working attitude
  • An ability to acquire and show, respect, integrity and credibility with colleagues
/ √
√
√
√ / A/I
Assessment will take place with reference to the following information:
A = Application form I = Interview T = Test C = Certificate

October 2014

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