TPMC 12-01.A

Rev. 3/13/2017

RESIDENT GRIEVANCE PROCEDURE

Tamarack Property Management Co. (“Tamarack”) encourages all Residents to share their ideas, concerns and positive feed back with management on a regular basis. Tamarack has established a grievance procedure in an effort to give residents an opportunity to address any concerns they may have about Property Name or how it is being managed. Alternate formats of this document are available upon request.

In an effort to streamline the resident grievance process, residents are asked to adhere to the following procedure:

Step 1 Contact the Site Manager in writing using the Resident Grievance Report (TPMC 12-01.B) regarding the complaint and give them 10 days to respond your complaint. If you are unable to make a written complaint, you may authorize a staff member or a third party to complete the Report on your behalf.

Step 2 If the Site Manager does not respond to the Resident Grievance Report within 10 days, or if you are unable to resolve your concerns after meeting with the Site Manager, send a copy of the Report to the appropriate Tamarack representative with a letter explaining the status of the complaint.

If the grievance relates to your disability or if you are disabled and need assistance in filing your grievance, you may contact our 504 Coordinator: Kathy Kaufman

For all other grievances, contact theRegional Property Manager: RPM Name

Contact Information: Tamarack Property Management Co.

2929 3rd Avenue North, Suite 538

Billings, MT 59101-1944

(406) 252-3773TTY 711

Please include your telephone number or a way for us to contact you and allow 10 days for the individual identified above to respond to your complaint.

Step 3 If the Tamarack representative does not respond to the Resident Grievance Report within 10 days, or if you are unable to resolve your concerns after speaking with this individual, you may contact the Vice President by calling (406) 252-3773 / TTY 711.

Step 4 If the complaint is not resolved to your satisfaction by following the steps listed above, you may contact the following agencyor agencies in order to continue the grievance procedure:

HUD / CA/ RD Contact Name; Street Address; City, State, Zip; Telephone / Fax Number

If you feel it is necessary to contact one of these agencies, we will work with them to determine the most effective way of handling your complaint.

Please be advised that if you contact us without following the steps outlined above, we will ask that you try to resolve your complaint according to this policy unless the Tamarack representative has reason to believe it may result in retaliatory conduct. Persons with disabilities have the right to request a reasonable accommodation to participate in the grievance process.

The Resident Grievance Report may be obtained from the site office, by calling Tamarack at (406) 252-3773 or TTY 711 or on our website at under Resident Services.

Please be advised that you may file a fair housing complaint with the US Department of HUD or your State’s fair housing office by contacting them at the following locations:

HUD Office of Fair Housing / State Fair Housing Office
1670 Broadway, 22nd Floor / Street Address
Denver, CO 80202 / City, State, Zip
1-800-877-7353 / Telephone / Fax Numbers

This property does not discriminate on the basis of disability status in the admission or access to, or treatment of employment in, its federally assisted programs and activities. You may contact Kathy Kaufman, our 504 Coordinator for assistance. Ms. Kaufman’s contact information is included in Step 2 above.

Professionally managed by Tamarack Property Management Co.