Nonconforming Products and Materials (DMDO)

  1. What is a nonconforming product or material?
  2. What is a DMDO?
  3. What does a DMDO look like?
  4. Why is a DMDO issued?
  5. What are the different types of DMDOs and what are my responsibilities for each type?
  6. How will I receive a DMDO and from who?
  7. What are the different types of dispositions?
  8. What is a Corrective Action/Preventive Action (CAPA)?
  9. What do I have to do if a CAPA is requested?
  10. Required Information on CAPA Form
  11. What happens if I do not complete these forms on time?
  12. How does a DMDO affect my quality rating?

I.What is a nonconforming product or material?

A nonconforming product or material is any purchased product or raw material received by ABG that does not conform to the specifications or agreed upon standards.

For all nonconforming products or materials, a Defective Material Disposition Order (DMDO) will be issued to the Supplier and an investigation is initiated. For all supplier caused non-conformances a Corrective Action/Preventive Action (CAPA) will be requested.

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II.What is a DMDO?

A DMDO is an order that is generated when components, raw materials or products do not conform to established specifications or standards. This tool is used to notify internal and external parties of the issue.

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A.What does a DMDO look like?

One common type of DMDO that suppliers may receive is an external incoming DMDO. Please refer to the example below as a guide on reading DMDOs. A copy of this guide is also available under Business Requirements > Quality > Guides.

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III.Why is a DMDO issued?

  • A DMDO is issued to communicate a nonconformance internally (ABG) and externally (Suppliers)
  • DMDOs allow the company to control or quarantine all non-conforming items
  • DMDOs help ensure that the final agreed upon disposition is implemented
  • DMDOs are tools used to measure and track conformance and quality history, so QA personnel can identify trends, candidates for material qualification, and areas for improvement

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IV.What are the different types of DMDOs and what are my responsibilities for each type?

There are three different types of DMDOs. Please refer to the guide below for an explanation of why each type of DMDO is issued and the supplier’s responsibilities in each scenario.

A copy of the guide below is also available under Business Requirements > Quality > Guides.

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A.How will I receive a DMDO and from who?

Suppliers will be contacted on external incoming and external in-process DMDOsfrom their Supplier Quality Development (SQD) Representative or Supply Chain QA.

Suppliers will also be contacted for ADRs, but the contact can originate from either the Quality Assurance Group or your Procurement representative depending on the issue.

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V.What are the different types of dispositions?

There are four types of dispositions that require vendor action:

TYPE / DESCRIPTION / SUPPLIER ACTION
Release Under Deviation (RUD) / Disposition notice issued for products, raw materials or components that do not meet specifications, but are accepted by ABG “as-is” because they have minimum impact. /
  • Complete CAPA

Return to Vendor (RTV) / Disposition notice issued for rejected products, raw materials or components that will be returned to the supplier. /
  • Complete Disposition Request Form
  • Complete CAPA

Rework Vendor Expense (RVE) / Disposition notice issued for rejected products, raw materials or components that will be reworked at ABG, but the charges will be forwarded to the supplier for payment. /
  • Complete Disposition Request Form
  • Complete CAPA

Scrap Vendor Expense (SVE) / Disposition notice issued for rejected products, raw materials or components that will be scrapped at ABG and charged back to the supplier for payment. /
  • Complete Disposition Request Form
  • Complete CAPA

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VI.What is a Corrective Action/Preventative Action (CAPA)?

CAPA is a term ABG uses to refer to a process where by the supplier responds to a DMDO issue and creates an action plan that focuses on preventing the nonconformance from occurring again.

CAPAs are required for every DMDO except ADRs.

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VII.What do I have to do if a CAPA is requested?

If you receive a request to fill out a CAPA, please provide a Corrective Action Preventive Action plan. A final response is due on or before 30 days after initial receipt of a DMDO.

There are 5 steps involved in filling out the CAPA form:

  1. Initiate Investigation – review details of the issue, including quality history
  2. Determine Root Cause
  3. Document Finding
  4. Corrective Action – Determine how the issue will be corrected and document implementation plan
  5. Demonstrated Control – Monitor and review procedures, processes or quality as needed to ensure long-term resolution of the problem

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A.Required Information on CAPA Form

The format of a CAPA can vary, but the response must at least include the following four elements:

  1. Corrective Action Summary:Provide a brief description of the issue related to why a corrective action was assigned. This includes the DMDO and/or CAPA number(s), quantities, lot numbers affected, ABG Purchase Order Number (if applicable) and part number
  1. Cause(s):Provide a description of the fundamental deficiency that caused a non-conformance
  1. Root Cause(s):Designate what type of fundamental deficiency occurred (e.g., Manpower, Materials, Methods, Machine or Environment)
  1. Action(s) taken: Description of action taken to eliminate the root cause(s) and symptom(s) of an existing undesirable deviation or nonconformity. The supplier needs to verify that the actions performed are effective in eliminating the nonconformity and preventing recurrence. Please also provide names of the employees that are assigned to the actions as well as target dates for completing the actions.

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VIII.What happens if I do not complete these forms on time?

The timeliness of your response to these forms affects your qualitative service rating.

Ithelps to complete these forms on time and completely, but it would benefit your quality service rating more if no DMDOs are issued.

Completing corrective action investigations promptly helps to ensure that future shipments will not be rejected for the same issue.

If you have additional questions, please contact your Supplier Quality Development (SQD) Representative.

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A.How does a DMDO affect my quality rating?

The disposition selected for the DMDO will determine how much the DMDO will affect your quality rating. Please refer to the chart below for the severity factors for each type of disposition.

TYPE OF DMDO / SEVERITY FACTOR
OS&D / 0.25
ADR / 0.50
RUD DMDO / 2.25
RTV DMDO / 3.00
SVE DMDO / 3.25
RVE DMDO / 4.00

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Version 2

Updated: April 2008