Director of Transformation

£60k circa

Liverpool

Job Description
Job Title: Director of Transformation
Place of work: Cunard Building, Liverpool
Hours of Work: 37 per week (requests for flexible working will be considered)
Salary: £60k per annum (Circa)
Reports to: Chief Executive
Effective from: Immediate
Level of Criminal Records Bureau Disclosure: Enhanced DBS
Summary of job

The Public Services Lab is an exciting collaboration between Catch22, Interserve, Big Society Capital and Club Finance. The idea of the lab is to create a space through which public services can be re-imagined. The new economics make it clear that business as usual is no longer possible and that public bodies will need to think very differently about how they ensure the delivery of high quality public services.

Over the last 30 years, people-facing public services have become increasingly bureaucratic, hard to access, and removed from the communities they are designed to serve. This has contributed to stubbornly poor outcomes, driving spiralling costs as service users continue to develop more acute needs that could have been prevented. With conditions in many of our communities worsening, and demand for services soaring there is a need for fundamental improvement.

Solving this requires more human, user-focused services that are better able to deliver end outcomes. We believe that the voluntary and community sector can help to drive this improvement with preventative and personalised interventions along with vibrancy, innovation, relationships, social purpose, volunteers and access to communities. It is equally vital that this is done in collaboration with commissioners for services designed around achieving outcomes.

On behalf of the Public Service Lab, Catch22 wishes to appoint an entrepreneurial Director of Transformation with a successful track record of supporting the transformation of services or enterprises. The successful candidate will be seconded to work in the Lab and will initially operate across Merseyside and the surrounding geography. The Lab will be a hub for every stakeholder, including VCSEs, purpose-led organisations, service users, volunteers, commissioners, procurement teams and businesses in the delivery of public services contracts.

Main duties and accountabilities

Main duties include

  1. Develop and deliverkey Transformation & Enterprise Development services including Incubator, Accelerator, Social Credit Rating and Joint Prime;
  1. Grow business development opportunities for Transformation and Enterprise Development activities;
  1. Project Management of all Transformation and Enterprise Development Services including budget, human resources and quality assurance;
  1. Lead a team of staff including Business Mentors and Joint Prime Managers to provide high quality contract delivery, advice and guidance to public services and VCSE organisations
  1. Continually learn from existing operational delivery, best practice and local market intelligence to ensure our transformation and enterprise development activities are market leading;
  1. Develop and maintain relationships with current and prospective clients and other key stakeholders;
  1. Fulfil an integral role within the Lab’s Executive Team contributing to policy and strategy to improve quality and performance; and

Organisational accountabilities

Catch22’s vision is to build a strong society where everyone has a good place to live, a purpose and good people around them, no matter what.

To support this vision, you will be expected whilst working within the PSL to be:

  • Motivated to achieve success and inspire others to do so in a positive manner.
  • Take strategic action to resolve situations and learn from challenging experiences.
  • Work collaboratively in order to ensure that Catch22 strategic direction core values and strategic objectives are achieved.
  • To make sure that you read, are familiar with, and follow all Catch22’s policies and procedures. You are expected to look at Connected at least weekly to update yourself with any new or amended policies or procedures and to update your teams accordingly.
  • To uphold the Catch22 equal opportunities policies and practices in carrying out your main responsibilities.
  • To undertake any other duties which can be reasonably expected of you within the level of your job.

Person Specification
Criteria / How they will be assessed
Essential Qualifications
The successful candidate will be expected to have substantial experience (5 years) working in a similar role
Professional qualifications in business & management or a related area
Desirable Qualifications
  • Project Management/financial qualification

Skills and Abilities
Essential Experience
  • Strong experience of leading/transforming £1m + turnover enterprise or business unit;
  • Strong commercial management experience;
  • Strong track record of continuous improvement and delivering solutions to complex challenges including an openness and responsiveness to new approaches;
  • Exceptional organisational skills together with the ability to manage multiple projects on a timely basis;

  • Strong track record of inspiring and motivating others to deliver ambitious projects and meet deadlines.

Desirable Experience
  • Some knowledge and experience of the education, health and justice sectors would be highly desirable.
  • Some knowledge and networks within Liverpool City Region/North West would be desirable

Personal Attributes
  • A strong philosophical attachment to the 'ideas' driving the Lab development.
  • Entrepreneurial approach and track record
  • Rigorous and robust with strong business acumen.
  • Highly developed intellectual capacity, analytical abilities and a creative mind-set.
  • Flexible and willing to get ‘hands dirty’ as the Lab goes through a dynamic early growth phase.
  • Collaborative and a genuine belief in partnership working to achieve high impact.
  • High standards of honesty, integrity and openness including recognising sensitivities and acting with discretion.
  • Excellent written and verbal communication skills and ability to network successfully at senior level.
  • Ability to recognise opportunity and the entrepreneurial flair to act upon it.