Director of Client Services
Name Date
Please answer the following questions in regards to your application for theDirector of Client Services.
Leadership & Management:
- How would you define the difference between leadership and management?
- Rate your experience with developing goals, objectives and key success factors for teams you have lead:
0 = None; 5 = Have successfully provided leadership and direction using these methods for over 5 years
0 1 2 3 4 5
Additional comments:
- Describe the methods you have used to accomplish goals:
- Rate your level of organization and attention to detail:
0 = Poor; 5 = Highly organized and excessive attention to detail
0 1 2 3 4 5
Additional comments:
- Rate your experience managing multiple departments.
0 = None; 5 = Have over five years of experience managing multiple departments
0 1 2 3 4 5
Additional comments:
- Rate your experience working within an Executive Team of an organization?
0 = No experience; 5 = Have five+ years’ experience
0 1 2 3 4 5
Additional comments:
The Industry:
- Rate your experience with the blood banking industry:
0 = None; 5 = Have worked in the blood banking industry for five or more years.
0 1 2 34 5
Additional comments:
- Rate your experience with the FDA or other regulated industries, including inspections and any other contact:
0 = None; 5 = Have been involved in inspections and knows both national and regional FDA departments well.
0 1 2 3 4 5
Additional comments:
- Rate your experience with software development.
0 = None; 5 = Five or more years
0 1 2 3 4 5
Additional comments:
Projects & Team Work:
- Rate your experience managing projects that span over a year.
0 = No experience; 5 = I have managed projects that crossed multiple years
0 1 2 3 4 5
Additional comments:
- Rate your experience assisting other departments or clients in their efforts to manage successful projects.
0 = No experience; 5 = Over five years of experience
0 1 2 3 4 5
Additional comments:
- Rate your ability to complete projects within the designated time frame and scope:
0 = No Experience; 5 = Projects are completed on-time and meet defined success criteria
0 1 2 3 4 5
Additional comments:
Technical:
- Rate your level of experience implementing software:
0= None; 5=Implemented large scale legacy systems, corporate wide
0 1 2 3 4 5
Additional comments:
- Rate your level of comfort related to learning new software or technical systems:
0= I would rather not; 5=I have no trouble installing and utilizing new software/technology on my own
0 1 2 3 4 5
Additional comments:
The Job:
- Rate your experience with leading training sessions.
0 = None; 1 = Informal instruction; 2 = Have lead short-term, structured, classroom training for small groups; 3 = Have lead full day, structured, classroom training for small groups; 4 = Have lead consecutive multi-day (2-3) structured, classroom training for small groups; 5 = Extensive experience in leading large groups for multiple consecutive days
0 1 2 3 4 5
Additional comments:
- Rate your experience supportingclient software installations.
0 = None; 5 = Five or more years.
0 1 2 3 4 5
Additional comments:
- Rate your experience managing Technical Support staff?
0 = No experience; 5 = Have managed a large staff
0 1 2 3 4 5
Additional comments:
- Rate your experience working with clients in person and via telephone/web.
0 = None; 5 = Have worked daily with clients
01 2 3 45
Additional comments:
- Rate your experience creating, maintaining and updating sales, marketing and demonstration materials.
0 = None; 3 = Have maintained/updated materials; 5 = Have created materials
01 2 3 45
Additional comments:
- Rate your experience with managing corporate and marketing events:
0 = None; 1 = Havemanagedonce; 3 = Have managed multiple times; 5 = Havemanaged a variety of events
0 1 2 3 4 5
Additional comments:
Please provide additional information you would like to share with the hiring team:
Thank you for completing the questionnaire.
Please type your name and date in the spaces below and return to:
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Date: