Director of Client Services

Name Date

Please answer the following questions in regards to your application for theDirector of Client Services.

Leadership & Management:

  1. How would you define the difference between leadership and management?
  1. Rate your experience with developing goals, objectives and key success factors for teams you have lead:

0 = None; 5 = Have successfully provided leadership and direction using these methods for over 5 years

0 1 2 3 4 5

Additional comments:

  1. Describe the methods you have used to accomplish goals:
  1. Rate your level of organization and attention to detail:

0 = Poor; 5 = Highly organized and excessive attention to detail

0 1 2 3 4 5

Additional comments:

  1. Rate your experience managing multiple departments.

0 = None; 5 = Have over five years of experience managing multiple departments

0 1 2 3 4 5

Additional comments:

  1. Rate your experience working within an Executive Team of an organization?

0 = No experience; 5 = Have five+ years’ experience

0 1 2 3 4 5

Additional comments:

The Industry:

  1. Rate your experience with the blood banking industry:

0 = None; 5 = Have worked in the blood banking industry for five or more years.

0 1 2 34 5

Additional comments:

  1. Rate your experience with the FDA or other regulated industries, including inspections and any other contact:

0 = None; 5 = Have been involved in inspections and knows both national and regional FDA departments well.

0 1 2 3 4 5

Additional comments:

  1. Rate your experience with software development.
    0 = None; 5 = Five or more years

0 1 2 3 4 5

Additional comments:

Projects & Team Work:

  1. Rate your experience managing projects that span over a year.

0 = No experience; 5 = I have managed projects that crossed multiple years

0 1 2 3 4 5

Additional comments:

  1. Rate your experience assisting other departments or clients in their efforts to manage successful projects.

0 = No experience; 5 = Over five years of experience

0 1 2 3 4 5

Additional comments:

  1. Rate your ability to complete projects within the designated time frame and scope:

0 = No Experience; 5 = Projects are completed on-time and meet defined success criteria

0 1 2 3 4 5

Additional comments:

Technical:

  1. Rate your level of experience implementing software:

0= None; 5=Implemented large scale legacy systems, corporate wide

0 1 2 3 4 5

Additional comments:

  1. Rate your level of comfort related to learning new software or technical systems:

0= I would rather not; 5=I have no trouble installing and utilizing new software/technology on my own

0 1 2 3 4 5

Additional comments:

The Job:

  1. Rate your experience with leading training sessions.

0 = None; 1 = Informal instruction; 2 = Have lead short-term, structured, classroom training for small groups; 3 = Have lead full day, structured, classroom training for small groups; 4 = Have lead consecutive multi-day (2-3) structured, classroom training for small groups; 5 = Extensive experience in leading large groups for multiple consecutive days

0 1 2 3 4 5

Additional comments:

  1. Rate your experience supportingclient software installations.

0 = None; 5 = Five or more years.

0 1 2 3 4 5

Additional comments:

  1. Rate your experience managing Technical Support staff?

0 = No experience; 5 = Have managed a large staff

0 1 2 3 4 5

Additional comments:

  1. Rate your experience working with clients in person and via telephone/web.
    0 = None; 5 = Have worked daily with clients

01 2 3 45

Additional comments:

  1. Rate your experience creating, maintaining and updating sales, marketing and demonstration materials.

0 = None; 3 = Have maintained/updated materials; 5 = Have created materials

01 2 3 45

Additional comments:

  1. Rate your experience with managing corporate and marketing events:

0 = None; 1 = Havemanagedonce; 3 = Have managed multiple times; 5 = Havemanaged a variety of events

0 1 2 3 4 5

Additional comments:

Please provide additional information you would like to share with the hiring team:

Thank you for completing the questionnaire.

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