Desktop Review List

Desktop Review list

Level 2

PQASSO Quality Mark

3rd and 4th editions

About the desktop review

Once you have successfully completed the PQASSO self-assessment process you will be ready to move on to the first stage of the PQASSO Quality Mark assessment – the desktop review. It is important that you provide all the documents required.

At the desktop review stage, the assessors will assess your key organisational documents. The purpose of the desktop review is to help the assessors determine whether your organisation is ready for the site visit. It also helps them prepare for the site visit. All information provided to the assessors will remain secure and confidential.

It is important that you provide all the desktop review documents requested by the assessors by the deadline given. If you do not provide all documents, or do not provide them on time, the assessment may be cancelled and you could incur a cancellation charge. (Details of cancellation charges are given in the Assessment General Terms and Conditions.)

If the desktop review reveals that your organisation is not ready for the site visit, the assessment may have to be cancelled and you will incur a cancellation charge. (Details of cancellation charges are given in the Assessment General Terms and Conditions.)

Unless otherwise indicated, no part of this publication may be stored in a retrieval system or reproduced in any form without prior written permission from NCVO.

To comply with copyright regulations, you must use the materials in this document only for the purposes intended, that is, in the course of an organisation’s PQASSO Quality Mark assessment. These materials should not be changed and NCVO must be credited as the copyright owner.

PQASSO Quality Mark Desktop Review List – Level 2 (3rd& 4theditions)

Published by:

National Council for Voluntary Organisations,
Society Building, 8 All Saints Street, London N1 9RL

Website: Phone: 020 7713 6161
Email:

National Council for Voluntary Organisations is a registered charity (no. 225922) and company limited by guarantee, registered in England (no. 198344).

Desktop Review List – Level 2/V2.0/111217

How to complete the desktop review list

You will need to provide the following documents for the first stage of your organisation’s PQASSO Quality Mark assessment – the desktop review.

Organisations being assessed at level 2 of PQASSO are required to produce the desktop review documents for level 1, as well as all the documents for level 2.

You will need to gather a set of documents for each assessor. You must indicate for each document to which evidence requirement on the desktop review list the document corresponds. Mark the documents clearly with the reference – for example, L1D1.

A set of these documents should be sent by post or email, as requested, to each assessor, together with a copy of the Desktop Review List. This should be marked ‘private and confidential’.

Note that the sources of evidence required do not all have to be separate documents. One document may cover more than one of the requirements, in which case please label the document with each reference.

Completing this form electronically

This form has been designed to be completed electronically in Microsoft Word.
The options each have a tick box (). To tick the box, simply click onto it. If you tick a box by mistake, click it again and the tick will be removed.

Completing this form by hand

If you wish to complete this form by hand, ensure it is printed in its entirety.
Please write clearly in black ink.

Desktop review list

Desktop review documents for Level 1 / Enclosed
L1D1 / The completed Assessment Workbook – Level 1
L1D2 / The current version of the governing document
L1D3 / The mission statement, and statement of aims and intended outcomes for defined user groups
L1D4 / The organisation-wide Operational Plan for the current year as approved by the Board, with targets for the most important outputs
L1D5 / The most recent report to the Board on progress against the Operational Plan (L1D4)
L1D6 / A sample from your PQASSO self-assessment and a sample of a resulting action plan
L1D7 / A list of current Board members and officers (e.g. Chair, Vice-Chair, Treasurer), including start dates and induction dates
L1D8 / The current induction Policy/Procedure for new Board members, and a list of documents provided to trustees at induction
L1D9 / The agenda and minutes of the last 4 Board meetings and last 2 Annual General Meetings, plus all documents tabled at each meeting
L1D10 / The most recent Annual Report and Accounts - if not yet published, then the latest draft
L1D11 / The organisation-wide budget for the current financial year as approved by the Board, and the most recent financial report to the Board against this budget
L1D12 / Information for users about your organisation and the services it provides, including any promotional leaflets or flyers
L1D13 / An example of how user feedback is collected
L1D14 / An example of a staff contract and written terms and conditions of employment
L1D15 / Details of numbers of staff and volunteers and job/role titles, including start dates
L1D16 / Information showing your organisation’s line management structure and who is accountable to whom, e.g. organisational chart
L1D17 / A list of all financial procedures currently in place
L1D18 / An example of a collated monitoring or evaluation report demonstrating achievement of outputs, outcomes and user satisfaction
Additional documents for Level 2 / Enclosed
L2D1 / The completed Assessment Workbook – Level 2
L2D2 / The current two- to three-year organisation-wide Strategic Plan based on users’ and other stakeholders’ needs
L2D3 / Performance indicators and targets for:
•Outputs and outcomes
•Equality and diversity, and
•User satisfaction
L2D4 / An example of a current project plan
L2D5 / The latest organisation-wide Risk Assessment and related action plan
L2D6 / A list of all current policies and procedures in place, bearing current version date and review date, and including:
•Equality and Diversity policy
•Environmental Sustainability policy
•Complaints policy, and
•Learning and Development policy
L2D7 / An example of how user needs are assessed
L2D8 / The minutes of the two most recent staff meetings
L2D9 / An example of an external evaluation report, or external quality review, inspection or audit

Desktop Review List – Level 2/V2.0/111217