Delivery and Assessment Guide
Table of Contents
Facilitator and Head Teacher Contact Details 3
Unit of Competency: BSBPMG519A Manage Project Stakeholder Engagement 3
Elements 3
Resources 3
Delivery Schedule 4
Assessment 5
Assessment Task 1: Individual Assignment 5
Assessment Task 2: Knowledge Test 7
Assessment Task 3: Classwork 8
Additional Assessment Information 9
Appendix A – Assessment Task 1 - Workbook for Manage Project Stakeholder Engagement 12
Element 1: Identify and address stakeholder interests 12
Element 2: Manage Effective Stakeholder Engagement 14
Element 3: Manage Stakeholder Communications 15
Appendix B – Assessment Task 3 – Classwork – Manage Project Stakeholder Engagement 16
Facilitator and Head Teacher Contact Details
Facilitator Name: Alison Roberts
Email Address:
Other contact details: 9942 0234
Head Teacher Name: Len Koles
Email Address:
Phone Number: 9942 0095
Unit of Competency: BSBPMG519A Manage Project Stakeholder Engagement
Elements
Element / Performance Criteria /1. Identify and address stakeholder interests / 1.1 Identify stakeholders relevant to project objectives
1.2 Segment stakeholder interests and determine forms of engagement
1.3 Consider interests of stakeholders when considering and advising on project-management issues
1.4 Identify and implement actions to address differing interests where required
2. Manage effective stakeholder engagement / 2.1 Support development of team members’ interpersonal skills in effective stakeholder engagement
2.2 Distribute team work effectively to ensure defined project roles are followed
2.3 Identify and clarify stakeholder behavioural expectations where required
2.4 Openly lead stakeholder performance reviews
2.5 Identify and address individual development needs and opportunities to support stakeholder engagement
3. Manage stakeholder communications / 3.1 Determine and document stakeholder communication needs
3.2 Ensure relevant stakeholders agree to communication method, content and timing of engagement
3.3 Communicate information as planned and in line with authority levels, identifying and addressing variances
The complete unit of competency is available on the Training.Gov.Au website.
Resources
The following resources are required for this unit:
Resource / Additional Information /A Guide to the Project Management Body of Knowledge 5th Edition / A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Newtown Square PA, Project Management Institute, 2013, 5th edition ISBN13: 978-1-935589-67-9
Optional: Project Management in Practice / Project Management in Practice by Pearson, Larson and Gray, McGraw-Hill, 2013, ISBN13: 9781743077238
studEspace (Learning Management System) / Manage Project Stakeholder Engagement Site at: http://nsfsakai.nthsydney.tafensw.edu.au/library/skin/nsi/home.html
Delivery Schedule
Session Number / Date / Content /4 / Refer to the Course Outline / Prior to class (self-study):
studEspace: Manage Project Stakeholder Engagement Site
Home page – Getting Started
Home page – Delivery and Assessment Guide
Home page - Learning Program - Manage Project Stakeholder Engagement
In class:
Stakeholder Engagement Introduction
4.1 Project Charter: Stakeholders
4.2 Develop the Project Management Plan: Stakeholders
13.1 Identify Stakeholders
13.2 Plan Stakeholder Management
13.3 Manage Stakeholder Engagement
13.4 Control Stakeholder Engagement
Activities:
As a class, create a Stakeholder Register for a Case Study. Work through scenarios of variances in stakeholder engagement.
Assessment Task 3: Classwork.
Assessment
Task Overview / Due Date / Weighting / Unit of Competency /1. Individual Assignment / Refer to the Course Outline / Satisfactory/ Not Satisfactory / BSBPMG519A Manage Project Stakeholder Engagement
2. Knowledge Test – 11 short answer questions / Refer to the Course Outline / Satisfactory/ Not Satisfactory / BSBPMG519A Manage Project Stakeholder Engagement
3. Classwork / Refer to the Course Outline / Satisfactory/ Not Satisfactory / BSBPMG519A Manage Project Stakeholder Engagement
Assessment Task 1: Individual Assignment
Student Instructions
Project Choice
Your selected project must be agreed between you and your facilitator so that its methodology, tools and techniques conform to the performance requirements of each Unit of Competency before you start work on the unit.
You may use the same project for all units in this Course, unless your selected project changes during the Course or cannot conform to the performance requirements of any of the Units of Competency. If either or both of these events occur during your course, you must contact your facilitator to find out what you need to do to continue to satisfy the Course performance requirements and achieve competency.
The project must be withinan organisation, business or you are operating as a consultant.
Your selected project must have:
· a comprehensive, detailed and integrated project management plan
· a formal communications plan
· a dedicated and project-based budget
· formal and planned engagement with a wide range of stakeholders
· a documented risk, issues and change-management methodology
· a quality plan with assurance and control processes
· a project team-based environment.
Workbook
Use the Workbook provided in Appendix A to answer the questions. If you have workplace documents you wish to submit instead of using the all or part of the Workbook:
· You must be the author of these document
· You need to map the workplace documents to the Assessment criteria. This mapping demonstrates your understanding of the assessment criteria.
· Your facilitator can provide you will details on the documentation you need to provide to do this.
All questions in this assignment must be applied to your project (unless otherwise stated) and specific answers (not just theory) are required to show you can apply what you have learnt to your project – even if you do not currently undertake all aspects in your workplace.
Your answers must be satisfactory for all questions.
Submission
Note: It is important for project management to show you can meet deadlines.
Assignments will be submitted by uploading documents to the Assignments area in studEspace – electronic copies are required for audit purposes. More than three attachments for a submission will not be accepted. Accepted file types are: MS Word, MS Excel, MS PowerPoint, MS Project, MS Publisher and PDF. Versions accepted are 2003 onwards.
Feedback and Resubmission
You will receive your feedback within two weeks - you will be notified by email by your facilitator when results are available. You will need to visit this Assignments area in studEspace and down load your feedback.
Where students answers are deemed not satisfactory after the first attempt a resubmission may be requested. If a student has demonstrated consistent effort in the learning of a module then, at the teacher’s professional discretion, the student may be awarded a resubmission. This resubmission must be made as soon after the initial assessment as possible.
Criteria for competency
To achieve competency in this unit, you are required to demonstrate knowledge, skills and experience to:
· identify stakeholders relevant to project objectives
· segment stakeholder interests and determine forms of engagement
· consider interests of stakeholders when considering and advising on project management issues
· identify and implement actions to address differing interests when required
· support development of team member’s interpersonal skills in effective stakeholder engagement
· distribute team work effectively to ensure defined project roles are followed
· identify and clarify stakeholder behavioural expectations where required
· openly lead stakeholder performance reviews
· identify and address individual development needs and opportunities to support stakeholder engagement
· determine and document stakeholder communication needs
· ensure relevant stakeholders agree to communication method, content and timing of engagement
· communicate information as planned and in line with authority levels, identifying and addressing variances.
Assessor Instructions
Assessment Task 1 requires the student to submit evidence in a work-based project to demonstrate that student has the knowledge, skills and experience to manage project stakeholder engagement.
The assessor:
· checks that each student’s proposed project satisfies the course requirements for the project choice according to the criteria listed in the Project Choice section above
· advises each student that their project satisfies the course requirements according to the student’s course timetable
· assesses each student’s work to ensure that their work satisfies the performance criteria for competency listed above in Assessment Task 1
· completes each student’s assessment within 2 weeks of submission
· provides feedback as required about the student’s work overall and/or individual task elements in writing
· requests each student to resubmit their work or components of their work to satisfy the performance criteria for competency as soon as possible after each assessment
· notifies each student that they are Satisfactory/ Not Satisfactory in writing
· record each student’s results in CLAMS.
Assessment Task 2: Knowledge Test
Student Instructions
The Knowledge Test is comprised of 11 short answer questions and is administered by studEspace in the Tests and Tasks area of the Manage Project Stakeholder Engagement Site. The questions are drawn from the Project Management Body of Knowledge (PMBoK) and from the Learning Program.
For your result to be satisfactory for the Knowledge Test you must receive 16/20.
All knowledge tests are untimed and are conducted as an open book revision exercise. It should be undertaken as an individual assessment with no student interaction or teacher interaction. If you leave the Tests for a long period of time the session may timeout. You need to be careful to save or complete the Test before timeouts.
It is strongly recommended, as these answers can be lengthy, that you type your answers into Word and then paste these into the Test. If you leave studEspace half way through a test it will time out or the connection could be lost and you will lose your work. This is a common problem mentioned by students.
Feedback and Resubmission: You will receive your feedback within two weeks - you will be notified by your facilitator when results are available. You will need to go back into the Test to view any comments and a breakdown of marks received per question.
Where students answers are deemed not satisfactory after the first attempt a resubmission may be requested. If a student has demonstrated consistent effort in the learning of a module then, at the teacher’s professional discretion, the student may be awarded a resubmission. This resubmission must be made as soon after the initial assessment as possible.
Assessor Instructions
Assessment Task 2 requires the student to answer questions about project integration and submit their answers on the studEspace Manage Project Stakeholder Engagement site. Answers must demonstrate the student’s application of their project stakeholder engagement knowledge to their project management skills and experience.
The assessor:
· assesses each student’s answers in accordance with the performance criteria for competency listed in Assessment task 1
· should not accept theoretical answers or answers copied directly from texts without acknowledgement of the text
· assess each student’s answers and provide feedback within 2 weeks of submission
· notifies each student that they are Satisfactory/ Not Satisfactory in writing
· record each student’s results in CLAMS.
Assessment Task 3: Classwork
Student Instructions
Short Classwork exercises demonstrate your knowledge, skills and experience in project management practice including your employability skills, such as teamwork and communication.
This assessment task is generally completed as group exercises. You will need to attend a minimum of 6 units’ classwork exercises and complete the remaining 5 units’ classwork exercise in your own time to satisfy the course performance requirements to achieve competency.
The five units that you complete in personal time must be submitted and assessed by the facilitator as satisfactory prior to the course completion date.
Details of the Classwork Exercises are in Appendix B.
Assessment Criteria
The classwork or individual exercises must satisfy the performance criteria listed above.
Submission:
Discuss your ideas with your group in the class. You write your answers on a piece of paper, clearly identifying each contributor in class and hand this to your teacher on completion.
If you complete your classwork exercise individually at home, write your answer on a sheet of paper with your name and date and submit to your teacher according to your course program.
Assessment and Feedback:
You will receive assessment results and feedback from your teacher within two weeks of your submission.
Your classwork activities must be complete and assessed as satisfactory by the completion of your course to achieve competency in the overall course.
Assessor Instructions
Assessment Task 3 requires the student to participate individually and/or in groups to complete the required project stakeholder engagement activities. Answers must include the names of any group participants.
The assessor:
· must inform the students that their answers must satisfy the performance criteria for competency listed in Assessment Task 1 above
· must inform the students that participation in group work is mandatory to assess each student’s capacity to communicate and work with project team members
· assess each student’s answers and provide feedback within 2 weeks of submission
· notifies each student that they are Satisfactory/ Not Satisfactory in writing
· record each student’s results in CLAMS.
Additional Assessment Information
Finding out results / Other than from your teacher, unit results may also be accessed using your log-on to Student e-Services. You should have received information about how to register for Student e-Services when you enrolled.Dispute of Mark/grade / If you do not agree with the mark/grade given for your assessment, you may appeal the assessment decision. You should first discuss the assessment result with your teacher. If you are not satisfied with the outcome of that discussion you can access the appeal process through the staff in the campus administration office.
Reasonable Adjustment / If you have a permanent or temporary condition that may prevent you successfully completing the assessment task(s) you should immediately talk with your teacher about ‘reasonable adjustment’. This is the adjustment of the way you are assessed to take into account your condition and may include providing a support person or extra time. The assessment criteria cannot be altered.
Recognition of Prior Learning (RPL) / All TAFE students are eligible to apply for credit for previous formal, informal and non-formal learning. Refer to the Training and Education Support website for information about Credit pathways (Articulation, Credit transfer and Recognition of Prior Learning (RPL). There is also a brochure widely available throughout the campus on RPL.
Policy on Late Assessment / Each case of student absence from an assessment event, or late submission of an assessment event, will be considered by the teacher on an individual basis. Students should endeavour to notify their teacher in advance where an absence will prevent them from attending, or submitting, a planned assessment event (e.g. class test, presentation, project, report, portfolio or assignment). Unexpected absence and/or late submission due to illness, work commitments and/or other unforeseen misadventure MUST be supported by documented evidence (e.g. medical certificate, statements from employers etc.). If you fail to adequately notify and/or explain your absence/late submission penalties may apply as follows:
1. If a student is late handing in an assessment event the following penalties may apply:
a. Penalty A – if the assessment event is up to 7 days late the total mark is reduced by 15% OR the grade is reduced by one level, for example reducing a Distinction to a Credit or a submission may be eligible for a Pass grade only. Note: In Pass/Fail (or Ungraded Competency) units, penalty A will not apply.
b. Penalty B – if the assessment event is more than 7 days late the mark is reduced to a zero OR the grade is reduced to a Fail/Not Competent for this event.
2. No penalty will apply if the student has an acceptable reason and negotiates a new date with the teacher before the original due date, or if it is not possible, at the first attendance after the event or within 7 days (whichever is the sooner). The negotiated or revised date will become the due date and Penalties A or B (see above) will apply if the assessment event is not submitted by the revised due date. If extension is not accepted the original due date applies and the penalties will be as outlined.
3. If the student does not attend a class test, presentation or other classroom-based assessment event on a negotiated date, Penalty B may apply.
4. Failure in one particular assessment event may not necessarily mean a Fail in the unit. Is there a penalty for late submission of assessment tasks? What is the procedure if a student is absent on the day of an assessment event? For information about assessment in TAFE please see "Every Student's Guide to Assessment in TAFE NSW" which was offered at enrolment and is available on the TAFE internet site at: https://www.tafensw.edu.au/courses/expectations/assets/pdf/assessment_guide.pdf
Policy on Plagiarism / Definition: Plagiarism involves using the work of another person and presenting it as your own.
A STUDENT WILL BE GUILTY OF PLAGIARISM if they do any of the following in an assignment, or in any piece of work which is to be assessed, without clearly acknowledging their source(s) for each quotation or piece of borrowed material:
a) copying out part (s) of any document or audio-visual material, including computer–based material;
b) using or extracting another person’s concepts, experimental results, or conclusions;
c) summarising another person’s work;
d) in an assignment where there was collaborative preparatory work, submitting substantially the same final version of any material as another student.
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