Job Remit
Post Title / Senior Care Co-ordinator
Line Manager / Head of Senior Living
Location / Various
Department/Team / Season, HCS
Grade / 3
Budgetary Responsibility / Yes
Version Control / Version: 1 Date: March 2016
Job Purpose and Background
We are a leading developer and provider of specialist senior living accommodation, including retirement housing, extra care and sheltered housing. OHG Older People’s accommodation provides aspirational and high quality facilities, services and buildings.
This post will drive One Housing’s senior living brand, Season. Season offersexcellent housing and care serviceswhichincorporatedesirablefacilitiessuch as restaurant, dining, bars and spas, as well as providing a range of activities to promote health and wellbeing in comfortable and stylish settings. These products will be available for private ownership and at affordable rents.
The Senior Care Co-ordinator will be the CQC registered manager and will lead the care aspect of service delivery in this exciting new service, driving high-quality care, hospitality and support in an exceptional environment. The post-holder will be responsible for all aspects of care provision including;recruitment, development and deployment of the care team, and managing the referral process from marketing, assessments tocustomer movingand settling in. The post-holder with work with customers, family and friends and Adult Social Care officers to develop personalised care plans which go beyond meeting customers basic physical care needs and achieving their aspirations. The Senior Care Co-ordinator will ensure the care team deliver outstanding personalisedcare and support for residents;and ensure CQC, ARCO and relevant legislation and performance standards are exceeded.
The Senior Care Co-ordinator will work with the Season operations teamto deliver of a range of retirement products including Extra Care, Reablement and Dementia services.
The post-holder will guide, plan, organise and manage tasks and resources to bring about the successful delivery of senior living to agreed time, budget and quality standards.
Principle Outputs & Responsibilities
  • Deliver One Housing Group’s Senior Living offer, Season
  • Hold CQC Registration for the service
  • Promotion and marketing of Season’s senior living products to partners including the private and shared ownership market.
  • Effectivelymanage the administrative systems and procedures relating to the daily running of the service including; deploying staff, staff rosters, medication documentation and financial administration etc.
  • Ensure ARCO and CQC compliance.
  • Ensure the Season brand values are adhered to; overseeing the aesthetics of the internal and exterior building, staff appearance and providing a high level of customer service.
  • Directly line-manage the care team, monitoring staff development through supervisions, appraisals and training to assist them in delivering a high quality service.
  • Hold regular team meetings with the care team to ensure all appropriate information is shared to promote good working practice and a team that is fully engaged in service delivery.
  • Oversee the referral process including assessments, move-in and settle-in of older people into the scheme.
  • Ensure careassessments, care and risk planning meets best practice and customers aspirations.
  • Create, manage and monitor customer care plans ensuring staff rotas meetresidents’ needs and aspirations.
  • Build positive working relationships with the catering, facilities, cleaning and maintenance contractors to ensure residents receive a seamless service.
  • Liaise with internal partners, such as HR, Development, Housing and Facilities.
  • Deliver quality assurance;including performing regular audits and liaison with the Associate Head of CQC compliance
  • Actively encourage the use of the communal facilities for activities involving older people in the local community in consultation with residents
  • Provide the Business Manager with informed and objective advice and recommendations regarding issues relating to the care offer, cost, quality and delivery.
  • Promote Season and the scheme by organising open days, working with the local community to develop social integration and promoting the communal facilities within the scheme.
  • Ability to work 5 days over a 7 day week and some occasional night shifts

Essential Knowledge, Skills and Experience
  • Good level of IT skills and literacy.
  • At least 2 years’ experience of CQC registered care management
  • Knowledge and experience of CQC standards and CQC Compliance
  • Experience and knowledge of effective staffing and budget management.
  • Experience of staff management, development and retention in a care and support setting
  • Experience of Extra Care referral processes from initial enquiry to move-in and settle-in
  • Be highly organised and able to work to conflicting and challenging deadlines
  • Ability to influence and lead staff
  • Ability to set and deliver objectives
  • Ability to make clear and reasoned decisions with comprehensive recommendations
  • Excellent planning, communication and stakeholder management skills

Desirable Knowledge, Skills and Experience
  • Dip 5 or equivalent in Social Care management or a willingness to undertake this course
  • Knowledge and experience of hospitality
  • Knowledge of ARCO
  • Setting up new and complex senior living schemes
  • Knowledge in older people’s finance such as benefits, personal budgets and self-payment.

Decision Making Accountability
  • Reporting to the Business Manager and the internal Season Project Group on the progress ofscheme set up and milestones against the project plan
  • Recruitment and staff development
  • Care management and staff deployment
  • Health and Safety compliance
  • Meeting targets related to budget, quality of care and staffing
  • Working with local managers on referrals and assessments
  • Ensuring the scheme’s housing, facilities and care offer meets Season’s service and quality standards

Other Duties
  • Ensure that responsibilities for Health and Safety are properly understood and discharged as defined in One Housing Group’s Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.
  • Comply fully with One Housing Groups policies and procures including the standing orders and financial regulations.
  • Comply with the Equal Opportunities and Diversity Policy
  • Comply with the data protection act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public)
  • To carry out any other reasonable duties as required

Behaviours Framework
Collaboration /
  • we proactively work with and communicate with other managers and departments
  • we encourage cross-departmental working and take immediate action when we notice people who only thinking of themselves and their own success
  • we develop collaborative solutions with external partners

Engagement /
  • we consult and seek our peoples’ input, and share all relevant information, where appropriate
  • we pride ourselves in bringing out and utilising, wherever possible, our people’s unique skills and experiences

Excellence /
  • we encourage knowledge sharing across our teams, with other departments, with our customers and with our partners
  • we work to embed excellence as habit, something that we automatically do even under difficult circumstances
  • we ensure our service meets quality standards and does not fall below these

Respect /
  • we actively support our people in building resilience, and take action to proactively prevent stress levels from rising
  • we recognise and strive to ease the pressure of heavy workloads where possible
  • we enforce standards of work ethic when this negatively impacts performance of the team

Ambition /
  • we create and communicate learning and advancement opportunities for people
  • we challenge our teams and ourselves to look for new ideas to deliver current services
  • we help our people understand how their personal ambition aligns with and supports OHG’s overall ambition of making people’s lives better

Progression Pathway
Depending on previous experience but within One Housing, there are a number of Business Manager positions within Senior Living services.
Collaboration / Engagement / Excellence / Respect / Ambition