/ LH53 / Housekeeper – Chapman Court / Version No. / Date of last version
Department: Human Resources / 5.1 / Jun 16
Purpose of Role:
To manage the health & safety, presentation and cleanliness of Chapman Court, Skegness and to facilitate the smooth arrival and departure of guests to the flat let for holiday accommodation
Basic Contractual – Competency Level 1
  1. Deliver cyclical and specific housekeeping tasks in and around the scheme for communal areas and holiday flat accommodation.

  1. Understand the need for and adhere to infection control measures in place e.g., use of colour coded equipment and PPE and be competent to safely and correctly dispose of any spills, including bodily fluids

  1. Interact with residents and guests when appropriate with courtesy and respect for their private space and belongings

  1. Able to use and operate all basic cleaning materials and equipment safely e.g., Carpet cleaners, vacuum, etc., and co-ordinate relevant stock and storage in accordance with COSHH, policy and procedures

  1. Manage the holiday accommodation, ensuring it is cleaned and new linen is provided before the arrival of holiday guests in accordance with holiday let terms and conditions

  1. Check and maintain adequate inventory in holiday flat, reporting any requirement for replacement or repairs promptly

  1. Act as a responsible person for the building, paying particular attention to security, health and safety issues, cleanliness and presentation reporting,

  1. Report, order and inspect day-to-day communal area repairs and estate maintenance

  1. Ensure that holiday guests are made to feel welcome and have access to up-to-date local and useful information required for their stay

  1. Inspect and clean holiday flat after guests departure reporting any damage, maintenance or repairs required promptly

Contacts:
Reports to:Director of Operations
Internal: Central Services Team
External: Residents, holiday guests, contractors and suppliers
General Obligations
  1. To always be aware of, understand and comply with all Association policies, procedures and guidance

  1. To ensure Compliance with the Association’s obligations in respect of the law, regulation, standards and contracts in respect of your duties and the wider service environment

  1. To bring any areas of concern to the attention of the relevant Manager(s)

  1. To adopt a person-centred approach, ensuring the dignity of service users and promotion of independence and choice at ALL times

  1. To treat colleagues, visitors, other professionals and contacts with respect in accordance with the Association’s Code of Conduct

  1. To establish, develop and maintain effective working relationships and to represent the Association positively in all situations, at all times

  1. To be keenly alert to safeguarding issues, to continually promote and support equal opportunities

Health & Safety
  1. To ensure that there is no risk to service users, visitors, or colleagues as a result of tasks and activities

  1. To ensure any equipment or environment which is broken, faulty or unsafe is reported immediately to the Scheme/Service Manager and, in the case of electrical, lifting, vehicles or other key equipment, not used until a satisfactory repair or replacement is implemented

  1. To ensure that all equipment and chemicals are used in compliance with Health and Safety Regulations, Policies and Procedures and within specific regulations e.g., COSHH Regulations

  1. To ensure that any protective clothing, signage, safety equipment, etc., is used as instructed and required

  1. Ensure that the Association’s responsibilities under the Health and Safety at Work Act are observed and carry out personal and generic risk assessment and hazard reporting in line with health & safety policy and procedures

Training
  1. To participate in any training provided to: develop/update relevant skills, knowledge and/or qualifications, in respect of current post/competence and related activity and any performance improvement or agreed service or personal development plan

  1. To be pro-active in working towards continuous improvement sharing best practice and the development of others

Energy Efficiency and Environment
  1. To ensure efficient working and use of staff, resource, energy and consumables at all times and to minimise waste

Performance
  1. To develop clear understanding of how your personal role contributes to the business, operational and individual service plan

  1. To engage in the Association’s drive for continuous improvement and appropriate levels of operational and service quality

  1. To deliver high levels of customer care/satisfaction at all times and contribute to improving services that are service user and ‘needs’-focused

Role Descriptions and competencies ranges are for guidance only, it is not an exhaustive list of your duties or responsibilities, and they may be changed by us at any time and post-holders are expected to keep up-to-date with changes around their role and the relevant range of competences. You may be asked from time to time to carry out additional or different duties within your capability that are not set out in this document.