Job description

School/ Department / Accommodation and Hospitality Services
Location / Falmer
Job title / Hospitality (Catering) Assistant
Short Post number / CA8188
Full post number (P00) / P006287
Grade / 1
Responsible to / Senior Catering Officer/Catering Officer
Supervisors / Senior Chef/Deputy Catering Officer/Café Bar Supervisor
Responsible for / n/a
Background / To provide support in both front and back of house areas within the university’s Hospitality Service. To assist in the provision of a high quality food and beverage service, ensuring customer expectations are consistently exceeded. .
Principal
Accountabilities / %
1. / Carry out general kitchen duties including basic food preparation appropriate to the work environment, under the direction of the appropriate line manager and/or supervisor, in order to meet legislative requirements and predetermined and published service standards. / 25
2. / Carry out general front of house duties appropriate to the work environment, respond in a prompt and pleasant manner to requests for service and information and refer customer feedback to the immediate Supervisor or line Manager, in order to deliver an efficient, customer orientated service. / 25
3. / Handle cash and operate cash registers in line with departmental policy to ensure safe receipt and storage of takings and the profitability of the service. / 25
4. / Follow all university guidance, advice and instructions in relation to working practices and use all food preparation and service equipment according to instruction and training; in order to ensure that all services are delivered in accordance with published guidance related to Health and Safety and Food Hygiene in accordance with university policy and procedures. / 25

This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties or level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

Ref: Manager’s initials: DH

Date:Date when job description is agreed: 20/10/15

HR Department

June 2015

Hospitality (catering) Assistant v 01 8.6.15Page 1


Support Staff Grade 1-4
Capability / Behaviours and Attributes / UoB Support staff role profile matrix category (HR use only)
Core Knowledge /
  • Good literacy and numeracy skills.
  • Good understanding and awareness of Customer Care.
  • Awareness of Equality, Data Protection, Health & Safety and Food Hygiene guidelines.
/ Core Knowledge, Skills and Experience.
Core Skills /
  • Able to participate in a busy shift based kitchen team providing services in multiple locations.
  • Proficient customer care skills and the ability to communicate with customers on a range of matters.
  • Full mobility required, able to use cookery and catering equipment extensively, lift and move objects frequently, using safe procedures and to undertake activities in a variety of positions e.g. stretching, standing.
  • Able to undertake cash handling in accordance with university policy and procedures
  • Able to interpret information, analyse and communicate effectively with staff and students
  • Able to take action relevant to the job without being prompted
  • Good IT skills including Microsoft Word & Excel, email and the internet
  • Able to work extensively with an electronic point of sale cash register , or other portable IT equipment (as needed) and within Health & Safety guidelines
  • Able to work in more difficult working conditions e.g. , outdoor working and inclement weather.
/ Core Knowledge, Skills and Experience. Communicating, Liaising & Networking.
Core Experience / Desirable:
  • Previous experience in a similar role.
  • Previous cash handling experience.
/ Core Knowledge, Skills and Experience. Supporting & Developing Others.
Customer Focus /
  • Identify and respond appropriately to customers;
  • Complete tasks ensuring quality, timeliness and accuracy;
  • Apply judgement to determine when to pass on more complex queries;
  • Identify areas for improvements to current services.
/ Service Support & Delivery.
Initiative, Problem Solving & Decision Making.
Team Working /
  • Flexible approach to working and responding to the work environment;
  • Support colleagues;
  • Contribute effectively to, and work as part of a team.
/ Environment & Physical Demands. Supporting & Developing Others
Service Delivery /
  • Plan and prioritise work effectively to achieve desired results;
  • Promote positive image of the workplace;
  • Solve problems and use own initiative;
  • Consistently meet deadlines.
/ Service Support & Service Delivery
Communication /
  • Identify and use appropriate methods of communication;
  • Interpret and analyse information;
  • Identify and respond appropriately to sensitive situations and issues.
/ Communicating, Liaising & Networking.
Personal Attributes /
  • Learn through on-the job training and gain knowledge of the work environment;
  • Commitment to continuous self-development;
  • Listens well and understand the perspectives of others.
/ Core Knowledge, Skills & Experience.

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