Patron Services Manager

Alabama Symphony Orchestra

The Patron Services Manager maintains the Development Database and supports all processes involving donor and prospect data. Strong database skills required and Raiser’s Edge experience a plus; however training will be provided if necessary. This position requires a high level of attention to detail, a track record for accuracy and efficiency and proficiency in standard business software packages such as Microsoft Office.

Reports to the Director of Development

Duties include

  • Gift entry and acknowledgement using the Raiser’s Edge and Microsoft Office
  • Editing and configuring acknowledgement letters
  • Gift entry, benefit administration, acknowledgement
  • Documentation of verbal pledges
  • Processing credit card payments
  • Documentation of stock transfers
  • Event invitation list generation and tracking using the Raiser’s Edge Events Module
  • Data and list maintenance including National Change of Address (NCOA) functions, phone appends, routine table cleanup, and archival processes. May involve coordination with a third-party data integration support.
  • Planning and setting up packages and events (with associated actions) in RE Technical oversight, ensuring database backups and updates are done regularly and correctly
  • Ensuring that software that interacts with the database, such as Windows® and Microsoft Office®, are the appropriate versions
  • Database user oversight, ensuring that security is properly maintained, at both the “group” level and user level
  • Training new users on both the database in general and the organization’s specific use of it, and providing ongoing training to existing users, especially when software upgrades occur
  • Documenting thoroughly how our organization uses the software to do day-to-day tasks in the database
  • Data oversight, supporting routine processes like weekly reporting
  • Importing appeals, letters, and actions to constituent records
  • Maintaining accurate constituencies in the database (e.g., Board, Docs, etc)
  • setting up and organizing frequently used dashboards, queries, exports
  • Running maintenance queries and checks to ensure data is being entered and used correctly, such as checking for duplicates
  • Setting up, modifying, and documenting our organization’s specific configuration of the database
  • Data coordination between the box office database (ProVenue) and the development database to link records and facilitate de-duplication for outgoing correspondence; may involve coordinating third-party data integration support
  • Analysis of constituent donation and ticket-buying behavior to determine appropriate levels of communication and stewardship and identify potential for increased donor involvement (see above)
  • Provide analytical, statistical, financial and progressive reports regarding individual donation income
  • Creation of accurate daily, weekly and monthly reports – may require the creation of custom reports using Excel and/or Crystal Reports
  • Generating prospecting reports
  • Generating reconciliation reports
  • Generating Campaign Status report
  • Generating pledge reminders
  • Responsible for development and management of the ASO’s annual budget related to Development Department expenses and income.
  • Tracking of benefit administration activities
  • Assistance with special events
  • Assistance with grants and grant reports
  • Prospect research
  • Managementof external communications including large mailings and e-correspondence
  • Using mail function in RE
  • Uploading mailings to records
  • Excellent writing and communication skills a plus

To apply, please email your resume and cover letter to Curt Long, Executive Director at by February 29, 2012.