Customer Information Technology Environment (CITE)

Sage North America

Employer Solutions

888 Executive Center Drive West

Suite300

St. Petersburg, FL 33702

800-424-9392

Customer Information

Technology Environment Form

Please Read First

Welcome to Sage! Our goal is to provide you with the highest quality installation experience. This form will ensure that Sage understands your hardware specifications and network configuration. Please complete all applicable sections, as directed below.

All customers must completeSection 1—End UserProfile.

Installation of Products: / Please complete the following sections:
ESS* / Section 2 (page 4) / Section 5 (page 7) / Section 6 (page 8)
Abra Suitev.7x or v.9x ONLY / Section 3 (page 5)
Sage HRMS SQLv10x or 2012 ONLY) / Section 4 (page 6) / Section 5 (if applicable)
ESS & Abra Suite v.9x / See ESS above / Section 3 (page 5)
ESS & Sage HRMS SQL 2012 / See ESS above / Section 4 (page 6)

ESS as mentioned above is the Employee Self Service Module.


Section 1—Contact Information

Please enter the information on this form and return it toyour Business Partner as soon as the intended install date is determined. This information will ensure you receive prompt and effective support during your initial installation.

Business Partner Name:
Business Partner Phone:
Business Partner Email:
Client/Customer #
Client Company Name:
Client Contact Name:
Client Contact Title:
Client Phone:
Client Email:
Alternate Client Contact:
Alternate Client Contact Phone:
Alternate Client Contact Email:
Projected Install Date

Please indicate desiredSolutions to install:

HRMS

Abra Suite v.7x or v.9x Sage HRMS SQL (2012)

Sage Employee Self Service

Employee Self Service Benefits Enrollment

Section 2—Proposed Configuration for ESS

  1. Specify the web site where /Selfservice should be configured (if it’s other than default website) AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAExample: /selfservice (default)
  2. If not Default website – then what is the IP Address/Port Assigned:
  1. ESS/BE available on the Internet YES NO

If yes, then DNS name for external web site: Example: selfservice.mycompany.com

  1. It is highly recommended to only allow secure (HTTPS) access to the server if you answered yes to either 2 or 3 above.

Please list your Digital Certificate Provider:

Havethe Digital Certificates for the DNS names specified under 2 and 3 and internal names used for the server been ordered/received for use with the external web sites. YES NO

  1. Requested ESS install date.
  1. Is the ESS/BE Server any of the following? (Please check all that apply)

Domain Controller Terminal Server Virtual Server

  1. ESS can use Lightweight Directory Access Protocol (LDAP) to query a domain controller for user authentication. Would you like to take advantage of this option?

Yes No

*If answering yes, please indicate Username and Password with rights to query the domain controller.

Username:

Password:


Section 3—Abra Suite Data Server (FoxPro)

  1. Indicate the location of the Abra SuiteHost

Use existing Apps ServerOR Use new server:

Windows 2008 Server R2 Service Pack

Windows 2003 Server R2 Service Pack

Note: Abra Suite must be version 9.0 or higher to run on Windows 2003/2008 R2 Server

  1. Local IP Address:
/ Local Server Name:
  1. Data Encryption is turned on (7.7 only)
  2. Installed Abra Suite Products:

Human Resources / Abra Link / Payroll
Attendance / Training
  1. Current Abra Suite Install Serial Number: (if not a new install)
  1. Current Abra Suite Install Code: (if not a new install)
  1. List the Total Abra SuiteEmployers and Employees:

# of Employers

/

# of Employees

  1. Hardware Configuration:
  • Processor:
  • Ram:
  • Disk space available for AWC installation:
  1. Please indicate Total Physical Memory available in Kbytes at:

10:00 AM / 3:00 PM

Please indicate CPU usage for Processor 1 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for Processor 2 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 3 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 4 at 10:00 AM % at 3:00 PM %

Section 4 –Sage HRMS (SQL)

  1. Indicate the location of theSage HRMS Host

Use existing Apps server:

Windows 2008 Server R2 Service Pack

Windows 2003 Server R2 Service Pack

Use same server as SQL Server.

Note: Sage SQL HRMS must be version 10.0 or higher to run on Windows 2003/2008R2

  1. Installed Sage HRMS Products:

Human Resources / Abra Link / Payroll
Attendance / Training
  1. Current Sage HRMS Install Serial Number: (if not a new install)
  1. Current Sage HRMS Install Code: (if not a new install)
  1. List the total Sage HRMS Employers and Employees:

# of Employers

/

# of Employees

  1. Hardware Configuration:
  • Processor:
  • Ram:
  • Disk space available for AWC installation:
  1. Please indicate Total Physical Memory available in Kbytes at:

10:00 AM / 3:00 PM

Please indicate CPU usage for Processor 1at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for Processor 2 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 3 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 4 at 10:00 AM % at 3:00 PM %

Section 5 – SQL Server

  1. Choose one of the following options with regards to SQL Server:

(Note: SQL must be installed in Mixed Mode – Windows and SQL authentication

with the collation sequence set to SQL_Latin1_General_CP1_CI_AS)

SQL Express installed via Sage HRMS
OR
SQL Express Advanced Edition installed via Employee Self Service
OR
SQL Server 2008 installed on a separate Server / R2 Service Pack
OR
MS SQL 2005 installed on a separate Server
SQL installed on Web Server / Service Pack
  1. Server Operating System:

Windows 2008 R2 Service Pack

Windows 2003 R2 Service Pack

  1. Other SQL Applications running on same server.

  1. Local IP Address:
/ Local Server Name:
SQL Instance Name:
  1. Hardware Configuration:
  • Processor:
  • Ram:
  • Disk space available for ESS/SQL installation:
  1. Please indicate Total Physical Memory available in Kbytes at:

10:00 AM / 3:00 PM

Please indicate CPU usage for Processor 1 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for Processor 2 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 3 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 4 at 10:00 AM % at 3:00 PM %

Indicate any additional configuration specific issues you feel might be pertinent during the installation.

Section 6—Web Server

This machine cannot be a domain controller.

Note: SharePoint Services Server is now supported, but not encouraged.

  1. Operating System:

Windows 2008 Standard Edition R2 SP

2008 Web Edition

Windows 2003 Standard Edition R2 SP

Windows 2003 Web Server (must use SQL Express or MSSQL on different server)
Note: HRMS Employee Self Service must be version 9.X or higher to run Windows 2003/2008 R2 Server

  1. IIS Version Installed:

Version 6.0 with Server 2003

Version 7.0 with Server 2008

  1. Simple Mail Transfer Protocol (SMTP) Protocol is Enabled (server role) YES NO (MUST BE INSTALLED)

SMTP Server Name
  1. Is this computer outside the corporate firewall? YES NO (Must agree with graphic on page 9).
  2. Hardware Configuration

Processor:
Ram:
Disk space available:
  1. Local IP Address Local Server Name
  2. Is this a new machine? (or computer with no applications) YES NO

If this is a computer with other apps/webs on it, please list the following:

APPS / WEB SITES COMPONENTS(e.g. MDAC 2.5)

  1. Number of ESS User Licenses purchased:
  2. Number of Simultaneous ESS browser sessions expected (concurrent users)
  1. Please indicate Total Physical Memory available in Kbytes at:

10:00 AM / 3:00 PM

Please indicate CPU usage for Processor 1 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for Processor 2 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 3 at 10:00 AM % at 3:00 PM %

Please indicate CPU usage for processor 4 at 10:00 AM%at 3:00 PM %

Yes, this is my ESS Configuration

Yes, this is my ESS Configuration

Section 7 – Form Approval, Rejection, & Recommendations

Approved Rejected

Customer Information Technology Environment Form has been

Recommendations

Reason for Rejection

Approved by:

Date approved:

Sage, Inc. Confidential and Proprietary Page 1 of 12

Rev. 12/11