Curriculum Vita for

ROSALIE J. OCKER, Ph.D.

Instructor

College of Information Sciences and Technology

PennsylvaniaStateUniversity

EDUCATION

Ph.D.RutgersUniversityGraduateSchool of Management.
Computer and Information Science, 1995.

Dissertation Title: Requirements Definition Using a Distributed Asynchronous Group Support System: Experimental Results on Quality, Creativity and Satisfaction, Unpublished Doctoral Dissertation, RutgersUniversity, 1995.

M.B.A.LehighUniversity, MIS and Accounting, 1983.

A.B.AlbrightCollege, Cum Laude, Economics, 1980.

WORK EXPERIENCE

ACADEMIC

2007 –Lecturer, College of Information Science and Technology,

PennsylvaniaStateUniversity, University Park

2004 – 2007 Instructor, College of Information Science and Technology,

PennsylvaniaStateUniversity, University Park

2001 – 2004 Assistant Professor, TempleUniversity.

1995 to 2000 Assistant Professor,PennsylvaniaStateUniversity, CapitolCollege.

1994/1995 Instructor,PennsylvaniaStateUniversity, GreatValley.

CORPORATE

1986-1987Analyst for BPR: Morgan Stanley, Inc., New York, NY.

1984-1986Systems Analyst: Arthur Andersen & Company, New York, NY (now Accenture).

PUBLICATIONS

Books Chapters

Ocker, R. J. (2008). Exploring the Impact of Personality onVirtual Team Creativity and Quality. InEncyclopedia of E-Collaboration, Ned Kock (Ed.), Hershey: Idea Group.

Ocker, R. J. (2007). Creativityin Asynchronous Virtual Teams: Putting the Pieces Together. In Higher Creativity for Virtual Teams: Developing Platforms for Co-Creation.T. Torres and S. MacGregor (Eds.), Hershey: Idea Group, pp. 26-47.

Ocker, R.J. (2006). Gender Equalization in Computer-Mediated Communication. InEncyclopedia of Gender and Information Technology, Eileen M. Trauth (Ed.), Hershey: Idea Group.

Hiltz, S. R., Fjermestad, J., Ocker, R. J., Turoff, M. (2006). Asynchronous Virtual Teams: Can Software Tools and Structuring of Social Processes Enhance Performance? InVolume II: Human-Computer Interaction in Management Information Systems: Applications, Dennis Galletta and Ping Zhang, eds. Armonk, NY: M. E. Sharpe, Inc., pp. 119-142.

Hiltz, S. R., Dufner, D., Fjermestad, J., Kim, Y., Ocker, R., Rana, A., Turoff, M. (2001). Distributed Group Support Systems: Theory Development and Experimentation, Olsen, B. M., Smith, J. B. and Malone, T., Eds. Coordination Theory and Collaboration Technology,HillsdaleNJ: Lawrence Erlbaum Associates.

Articles Published in Refereed Journals

Ocker, R.J. and Fjermestad, J. (forthcoming). “Communication Differences in Virtual Design Teams:Findings from a Multi-Method Analysis of High and Low-performing Experimental Teams,” The DATA BASE for Advances in Information Systems.

Ocker, R. J. (2007). “A Balancing Act: The Interplay of Status Effectson Dominance in Virtual Teams,” IEEE Transactions on Professional Communication, 50, 3, 1-15.

Ocker, R. J. (2005). “Influences on Creativity in Asynchronous Virtual Teams: A Qualitative Analysis of Experimental Teams,”IEEE Transactions on Professional Communication, 48, 1, 22-39.

Ocker, R.J. and Morand, D. A. (Fall 2002). “Exploring the Mediating Effect of Group Development on Satisfaction in a Virtual and Mixed-Mode Environment,” e-Service Journal, 1, 3, 25-42.

Ocker, R. and Yaverbaum, G.J. (Spring 2002). “Collaborative Learning Environments: Exploring Student Attitudes and Satisfaction in Face-to-Face and Asynchronous Computer Conferencing Settings,” Journal of Interactive Learning Research, 12(4), 427-448.

Ocker, R. J. & Yaverbaum, G. J. (1999). "Asynchronous Computer-mediated Communication versus Face-to-face Collaboration: Results on Student Learning, Quality and Satisfaction," The Journal of Group Decision and Negotiation, 8, 5, 1999, 427-440.

Ocker, R.J., Fjermestad, J., Hiltz, S.R., Johnson, K. (1998). "Effects of four modes of group communication on the outcomes of software requirements determination," Journal of Management Information Systems, 15,1,99-118.

Ocker, R.J., Hiltz, S.R., Turoff M., and Fjermestad, J. (1996). "The effects of distributed group support and process structuring on software requirements development teams," Journal of Management Information Systems, 12, 3, 127-154.

Articles Published in Referred Proceedings

Plotnick, L., Hiltz, S. R., Ocker, R.J., Rosson, M.R. (2008). Leadership Roles and Communication Issues in Partially Distributed Emergency Response Software Development Teams: A Pilot Study. Proceedings, Forty-First Hawaii International Conference on System Sciences (HICSS-41; IEEE Computer Society, CD ROM), Hawaii, January.

Ocker, R., Huang, H., Trauth, E., Purao, S. (2007). The tension between expectations of availability and the reality of unavailability in hybrid teams: A reflection by a hybrid team of academic practitioners The International Federation for Information Processing (IFIP) Working Group 8.2 on Information Systems and Organizations and 9.5 on Virtuality and Society, July.

Huang, H. and Ocker, R. (2006). Preliminary Insights into the In-Group/Out-Group Effect in Partially Distributed Teams: An Analysis of Participant Reflections, SIGMIS CPR Conference, Pomona, CA, April 13-15.

Benbunan-Fich, R., Hiltz, S.R., Ocker, R. (2006). Leadership and Virtual Distance in Virtual Teams: A Research Review and Agenda, Proceedings for Group Decision and Negotiation, University of Karlsruhe, Germany, June 25–28, 2006.CD Rom available at

Morand, D. and Ocker, R. (2003). Politeness Theory And Computer-Mediated Communication: A Sociolinguistic Approach To Analyzing Relational Messages, Proceedings, Thirty-Sixth Hawaii International Conference on System Sciences (HICSS-36; IEEE Computer Society, CD ROM), Hawaii, January.

Ocker, R. and Mudambi, S. (2003). Assessing the Readiness of Firms for CRM: A Literature Review and Research Model Proceedings, Thirty-Sixth Hawaii International Conference on System Sciences (HICSS-36; IEEE Computer Society, CD ROM), Hawaii, January.

Ocker, R. (2002). The Mediating Effect of Group Development on Satisfaction in a Virtual and Mixed-Mode Environment. Proceedings, Thirty-Fifth Hawaii International Conference on System Sciences (HICSS-35; IEEE Computer Society, CD ROM), Hawaii, January.

Han, H. J., Ocker, R., Fjermestad, J. (2001). An Investigation of University Students’On-Line Shopping Behavior. Proceedings of AMCIS, Boston, August, CD-ROM.

Ocker. R. (2001). The Relationship between Interaction, Group Development, and Outcome: A Study of Virtual Communication. Proceedings, Thirty-Fourth Hawaii International Conference on System Sciences (HICSS-34; IEEE Computer Society, CD ROM), Hawaii, January.

Ocker, R. J. and Fjermestad, J. (2000). High versus Low Performing Virtual Design Teams: A Preliminary Analysis of Communication. Proceedings of the Thirty-third Annual Hawaii International Conference on System Sciences (HICSS-33; IEEE Computer Society, CD ROM), Hawaii, January.

Ocker, R. J. & Fjermestad, J. (1998). Web-Based Computer-Mediated Communication: An Experimental Investigation Comparing Three Communication Modes for Determining Software Requirements. Proceedings of the Thirty-First Hawaii International Conference on System Sciences, (HICSS-31; IEEE Computer Society, CD ROM), Hawaii, January.

Yaverbaum, G. and Ocker, R. (1998). Designing the Virtual Classroom: A Study of Student Perceptions Related to Collaborative Learning Techniques. WEB'98 International Conference, Orlando, Florida, November.

Ocker, R.J., Fjermestad, J., Hiltz, S.R., Turoff, M. (1997). An exploratory comparison of four modes of communication for determining requirements: Results on creativity, quality and satisfaction. Proceedings of the Thirtieth Hawaii International Conference on System Sciences, vol. II,Hawaii, January.

Ocker, R. J., Hiltz, S. R., Turoff, M., and Fjermestad, J. (1995). Computer Support for Distributed Asynchronous Software Design Teams: Experimental Results on Creativity and Quality. Proceedings of the Twenty-Eighth Hawaii International Conference on System Sciences, vol. IV, 4-13, Hawaii, January.

Fjermestad, J., .Hiltz, S.R., Turoff, M., Ford, C., Ocker, R., Ferront, F., Worrell, M., Johnson, K., Czech, R.M. (1995). Group strategic decision making: Asynchronous GSS using structured conflict and consensus approaches. Proceedings of the Twenty-eighth Hawaii International Conference on Systems Sciences, Hawaii, January.

Ocker, R. J. and Suresh, B. A. (1993). A framework for active collaboration in the issue development stage of systems design. Proceedings of the Conference on Decision Sciences,Washington, DC, November.

Manuscripts under Review

Journals

Ocker, R. J., Huang, H., Benbunan-Fich, R., Hiltz, S.R. Leadership Dynamics in Partially Distributed Teams: An Exploratory Study of the Effects of Configuration and Distance. Special Issue of Group Decision and Negotiation (under first review).

OTHER PUBLICATIONS

Han, Hyo-Joo and Ocker, Rosalie J. Is it worthwhile to target University Students?Decision Line, Sept/Oct 2002.

CONFERENCE PRESENTATIONS

The tension between expectations of availability and the reality of unavailability in hybrid teams: A reflection by a hybrid team of academic practitioners The International Federation for Information Processing (IFIP) Working Group 8.2 on Information Systems and Organizations and 9.5 on Virtuality and Society, July, 2007.

Assessing the Readiness of Firms for CRM: A Literature Review and Research Model, Thirty-Sixth Hawaii International Conference on System Sciences (HICSS-36; IEEE Computer Society, CD ROM), Hawaii, January, 2003.

The Mediating Effect of Group Development on Satisfaction in a Virtual and Mixed-Mode Environment. Thirty-Fifth Hawaii International Conference on System Science,Hawaii, January, 2002.

Experiments Examining Collaboration Modes for Determining Software Requirements. GDN 2000, Glasgow, Scotland 3-7 July 2000.

High versus Low Performing Virtual Design Teams: A Preliminary Analysis of Communication. Thirty-third Hawaii International Conference on System Sciences. January, 2000.

Web-Based Computer-Mediated Communication: An Experimental Investigation Comparing Three Communication Modes for Determining Software Requirements. Thirty-First Hawaii International Conference on System Sciences,Hawaii, January, 1998.

Challenges and Pitfalls of Web-based Learning. WEB'98 International Conference. Orlando, Florida, October, 1998.

An Exploratory Comparison of Four Modes of Communication for Determining Requirements. Thirtieth Hawaii International Conference on System Sciences,Hawaii, January, 1997.

Computer Support for Distributed Software Design Teams. Twenty-eighth Hawaii International Conference on System Sciences, Hawaii, January, 1995.

A Framework for Active Collaboration in the Issue Development Stage of Systems Design. Decision Sciences Institute, Washington, DC, November, 1993.

Other Presentations

Organizational Readiness for Customer Relationship Management: It's all about Preparation and Alignment, ITEC Conference, November 13-14, 2002, Philadelphia, PA, Keynote speaker.

Virtual Teams and Communication,Digitizing Across Departments Workshop, Funding provided by the Office of the Vice Provost for Research, TempleUniversity, April 29, 2002.

Delivering Customer Value: Assessing Organizational Readiness of Firms in the Chemical Industry, SAP of America Process Industry (PISUG) Group Meeting, Charleston, SC, March 4, 2002 - March 6, 2002.

GRANTS

Pending

NSFDUE 0736981Collaborative Research: Enhancing Learning Experiences in Partially Distributed Teams, $124,843??, 2008.

Project Lead and Principal Investigator (PSU): Rosalie Ocker

Co-PIs: Mary Beth Rosson, Sadan Kulturel (PSU Berks);

Principal Investigator (NJIT): S. R. Hiltz

Funded

NSF HSD 06-509Enhancing the Effectiveness of Partially Distributed Teams –Pilot Studies on Distance and Leadership, $120,093, 2006-2007.

Principal Investigator: Rosalie Ocker;Co-PIs: Mary Beth Rosson, S.R. Hiltz (NJIT)

SAP Innovation Institute of SAP America, Inc. Newtown Square, PA.Delivering Customer Value: Assessing Organizational Barriers and Readiness. $181,000. 2002-2003. Principal Investigator.

DoubleChain Consulting, Conshohocken, PA. Life-time Value of the Customer. $24,000. 2001. Principal Investigator.

State of Pennsylvania's "Link-to-Learn" program for MIS Ph.D. Program in Fox School of Business and Management, $184,100. 2001. Co-PI.

Laptop Computer Initiative for Information System Majors, PennStateUniversity, CapitolCollege. Anytime, Anywhere Active Learning. $121,000. 1999. Principal Investigator with Gayle Yaverbaum.

SERVICE TO THE COLLEGE

  • Faculty Advisor for D-NET (IST’s student club on Diversity), November, 2005 – present.
  • Member of the doctoral thesis committee for Umer Farooq, chaired by John Carroll.
  • Member of the master’s thesis committee for Kevin Morgan, chaired by Andrea Tapia.
  • Presentation of NSF funded study of International Student Teams, All campus IST Faculty Meeting, Fall 2006
  • Participant in faculty/student panel discussion at IST Open House (Saturday, April 8, 2006).
  • Presentation of Cross-campus Research, All campus IST Faculty Meeting, Spring 2005.

PROFESSIONAL SERVICE

  • Editorial Advisory Board of the Advances in E-Collaboration (AECOB) Book Series
  • Program Committee Member for IFIP Working Group 8.2 on Information Systems and Organizations and 9.5 on Virtuality and Society, 2007.
  • Editorial Board, International Journal of e-Collaboration.
  • Guest-editor for a special issue of the Journal of Systems and Information Technology on “e-Collaboration,” vol. 5, no. 1, 2001.

Reviewer for Refereed Journals and Conferences includes

  • Journal of Management Information Systems (JMIS)
  • IEEE Transactions on Professional Communication
  • Data Base
  • Communication Yearbook
  • IFIP 8.2
  • Hawaii International Conference on System Sciences (HICSS)
  • Americas Conference on Information Systems (AMCIS)
  • Academy of Management Conference (OCIS track)

AWARDS

  • Best Paper Award for the Distributed Group Support Systems Track, Hawaii International Conference on System Sciences, 1995.
  • Excellence in Teaching Award, New Jersey Institute of Technology, 1995.
  • Dissertation Semi-Finalist, ICIS Doctoral Awards Program, 1995.
  • CSCW Doctoral Consortium, 1994.
  • Executive Women of New Jersey Graduate Merit Award, 1994.