Currently Hiring part time intern
Have you always been interested in the mortgage and real estate industry? Many full time professionals in this line of work earn over a 6 figure income. We have the leads and we are looking for the talent to help our company grow.
Job Description
The position interfaces with customers via outbound calls, inbound calls, or through the internet depending upon client requirements. This position provides customer service support and transfer of customer to licensed Mortgage Loan Officers or real estate professional. If you have worked in the real estate and mortgage industry before and have the right attitude it is a plus!
Responsibilities
•Ensure service delivered to our Customers meet Management requirements and daily goals
•Probe for understanding, use decision-support tools and resources to appropriately provide a qualified lead
•Listen attentively to Customers’ needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the Customer
•Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures
•Maintain basic knowledge of Client products and/or Services (Training provided)
•Prepare complete and accurate work including appropriately notating accounts as required
•Participate in activities designed to improve Customer satisfaction and business performance
•Track, document and retrieve information in call tracking database
•Respond to customer inquiries by transferring them to Licensed Mortgage Loan Officers or real estate professional
Qualifications
•High school diploma and some sales experience preferred
•Courteous with strong Customer Service orientation
•Strong computer navigation skills and PC Knowledge
•Ability to effectively communicate, both written and verbally
•Dependable with strong attention to detail
•Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
•Tolerance for repetitive work in a fast-paced, high production work environment
•Ability to work as a team member, as well as independently
•Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
•Experience building rapport with customers & providing the applicable experience depending on the business you support
•Minimum technical ability to work between multiple databases; extension of experience varies per business you support
•High School Diploma or Equivalent Required
● You must know how to work on a computer and be willing to learn several different software platforms
Work time- Monday- Thursday 4 pm-8 pm and Saturday 10-2
Pay $15 per hour plus bonus
Please send resume and DISC personality profile to