A. GENERAL ASSESSMENT Please tick (ü)
1. / Are you satisfied with your FMM membership?Very Satisfied / Satisfied / Not Satisfied
2. / How effective is FMM in promoting your manufacturing interests?
Very
Effective / Effective / Not
Effective / Not Sure
FMM’s Role
Representation to Government
Dealing with local authorities
Information updates
Business contact
3. / If ‘Not effective’, state the issue that most affected your response:
4. / Is FMM the first organisation you would approach for help on problems affecting your company?
Yes / No
5. / If ‘No’, the alternative is to approach:
a. Government directly
b. Consultants
c. Personal contacts
d. Another organisation
Please specify organisation:
B. FMM SERVICES AND ACTIVITIES Please tick (ü)
6. / Please tick services important to your company:
a. Business leads – domestic, regional, global
b. Business support - Certificate of Origin, barcode
c. Help resolve issues with TNB, water, Immigration, Customs, Police, DOSH, DOE etc.
d. Help access government incentives & facilities
e. Update & understand government policies/laws
f. Advice on human resource or industrial relations (HR/IR) issues
g. Training and skills development
h. Contact with banks, insurance & services
i. Trade promotions and missions
7. / New activities that FMM should organise are:
8. / Indicate your satisfaction/awareness in regard to the following FMM services/activities.
Used & satisfied / Used & NOT satisfied / Aware but NOT used / Not aware
BUSINESS CONTACTS
FMM Directory
Exhibitions - international
Business matching
Trade enquiries
Industry Group networking
Business Opportunity Network (BON) Sessions
Trade Missions
Factory Visit
BUSINESS SUPPORT
Certificate of Origin
FMM Hotel Discount Scheme
FMM Directory
Item numbering – barcodes
APEC Business Travel Card
Industry Directories
BUSINESS INFORMATION & UPDATES
General Info Circular
Customs Desk Circular
International Trade Circular
Govt Policies & Regulations Circular
FMM-MIER Business Condition Survey
Industry Group specific issues
Business Information Centre
FMM Net Members’ Lounge
FMM Net Public Information
FMM Weekly E-Bulletin
FMM Facebook Page
FMM Business in Action
ADVISORY ON POLICIES & PROCEDURES
Brand & intellectual property
Customs
Economics & finance
Energy
Environment
HR/IR
Logistics
SMIs
GST
WTO, Free Trade, ASEAN, etc.
Industry sub-sector issues
State Government
Local authorities
CONTACTS WITH GOVERNMENT
Federal Ministries
State Government
Local authorities
Seminars, briefings, workshops
HR / IR ADVISORY SERVICES
Telephone enquiries
E-mail enquiries
Industrial dispute
HR/IR Forum
Collective Agreements
Employee handbooks
TRAINING
Public programmes
Certificate programmes
In-house programmes
Assistance with HRDF claims
FMM Institute website
FMM Members’ Satisfaction Survey 2015
C. CUSTOMER SERVICE Please tick (ü)9. / Do you often contact FMM (enquiry, help, etc)?
Frequently / Seldom
Sometimes / Not at all
10. / Overall, are you satisfied with the level of services provided by FMM’s staff?
Very Satis-fied / Satis-fied / Not Satis-fied
Head Office
Branch:
Kedah/Perlis
Penang
Perak
Selangor
Negeri Sembilan
Malacca
Johor
Eastern: Pahang, Kelantan, Terengganu
Sabah Representative Office
Sarawak Representative Office
If ‘Not satisfied’, please elaborate:
11. / In seeking assistance, do you find FMM’s staff:
Head Office / Branch (re:Q10)
Yes / No / Yes / No
Courteous
Helpful
Knowledgeable
Professional
If ‘No’, please elaborate:
12. / Specifically for Branch, how useful do you find our services?
Activities / Very Useful / Useful / Not Useful / Not Aware
Regional Committee
Training
Addressing State issues
If ‘Not Useful’, how can we improve?:
13. / Have you visited any FMM office?
Yes / No
Your rating of our facilities is: / FMM HQ / Branch (re: Q10)
Good / Average / Poor / Good / Average / Poor
Overall maintenance
Training facilities
Meeting facilities
If ‘Poor’, how can we improve?:
14. / Other area(s) of customer service to improve:
15. / Would you recommend FMM to your customers, suppliers, stakeholders and acquaintances?
Yes / No
Key reason for recommending or not recommending FMM to others:
FMM Members’ Satisfaction Survey 2015
FMM Members’ Satisfaction Survey 2015