Crossway LifeCare Ltd Position Description

[Appendix 18]

POSITION TITLE / Youth CoachCoordinator
POSITION GRADE and TYPE / Salary dependent on qualification and experience. After hours expected.
REPORTS TO / Manager,LifeCare Services (“MLCS”)
POSITION LOCATION / Crossway LifeCare Centre, 2 Vision Drive Burwood East 3151
NUMBER OF REPORTS / Direct: 25 Coach Volunteers
CROSSWAY and MINISTRY/ DEPARTMENT OVERVIEW / Crossway
  • Crossway is a Melbourne church committed to loving God and loving people.
  • We connect with people from all walks of life wherever they’re at, offering unconditional love, respect and dignity.
  • With Jesus at the heart of everything we do, we reach out to creatively communicate who He is through proactively engaging schools and others in the community, intentionally investing in our friends, family and colleagues we relate with daily and through compelling Sunday services, especially at Christmas and Easter.
  • We believe authentic community,grounded in honesty,is vital for growth, so there are numerous smaller gatherings of people across different life stages, interests and passions.
  • Always seeking to look beyond ourselves, Crossway is a catalyst, empowering leaders to multiply missional communities of passionate believers in Melbourne, Australia and among unreached people groups worldwide.
  • It’s an infectious passion for Jesus that makes us Crossway.
Ministry/ Department
Crossway LifeCare
  • Our vision is to see people in tough places flourish. This is because we believe God cares deeply for the marginalized in society and so our mission is to join in with Him to help transform tough places so that people flourish emotionally, socially, economically and spiritually.
  • Crossway LifeCare exists to obey the command of Jesus to “Love your neighbour as yourself”. We aim to be a significant way the Crossway Baptist Church acts on its stated value of “relevantly responding to community needs, seeking Godly justice for all.”
  • Crossway LifeCare is faith based but not faith-biased and places high-value on caring relationships both internally and externally. Crossway LifeCare works with people irrespective of religion, race, gender, disability or sexual-orientation. Crossway LifeCare staff lovesGod and each staff member signs up to a code of conduct that reflects these values. We try to model Christ-centeredness, grace, care, trust, and interdependence within our team and to others.

POSITION SUMMARY / Thepurpose of this position is to co-ordinate COACH – Community Mentoring Programme with key partners and lead, train and motivate volunteers into taking action in communities affected by poverty, social exclusion and injustice. Also, to take on any COACH related projects as directed by the senior COACH Co-ordinator.
KEY CHALLENGES / The key challenge for this position is to be able to work with vulnerable / challenging young people aged 9-15 in an outreach capacity and to match them to volunteers, case-managing each relationship.
KEY CONTACTS /
Internal:
a)Crossway LifeCare staff and volunteers
b)Crossway Baptist Church staff and volunteers
External:
a)Crossway LifeCare counselling young people
b)Crossway LifeCare community care young people
c)Welfare and community organisations
DECISION MAKING AUTHORITY / N/A
KEY RESULT AREAS (up to 8 KRAs)
KRA 1: COACH Related
Description:
  • Tooversee programme coordination including on-going support for volunteer coaches and their supervision, recruiting and checking.
  • To assist training coaches and other volunteers.
  • To comply with approved programme standards with COACH Programme and Policies Quality Principles for coaching.
  • To recruit and assess young people and match them to volunteer coaches.
  • To assist in the monitoring and evaluation of the programme and include volunteers and young people in these processes wherever possible.
  • To provide community development advice to local communities, charities and businesses.
  • To help build key partnerships with community organisations and schools in relation to the COACH programme.
  • To assist in marketing COACH – Community Mentoring and other LifeCare programmes at network meetings and agency visits, as agreed with MLCS.
Performance Measure:25 coaches mobilised per annum.
KRA 2: General enquiry and youth care services
Description:
  • Handle community care related enquiries (phone or in-person) and make referrals where appropriate.
  • Build relationship with young people by following them up and caring for them.
Performance Measure:25 young people supported per annum.
KRA 3:Systems and procedures
Description:
  • Handle administrative tasks (including database update/maintenance) related to COACH
  • Ensure systems and procedures supporting COACH services are functioning efficiently.
  • Review and arrange COACH services forms and files.
Performance Measure:COACH files updated daily. Matching within 2 weeks of application, if coach is available.
KRA 4:Teamwork
Description:
  • Work as a team member and where appropriate and possible, help other staff when they require assistance.
  • Facilitate or co-facilitate COACH training.
  • Attend LifeCare and COACH Co-ordinators’team meetings, retreats and other activities.
  • Adhere to Crossway Baptist Church’s and Crossway LifeCare’s policies and procedures.
Performance Measure: Facilitate or attend monthly Coaches Team meetings, attend Coach coordinators meetings and other LifeCare staff meetings.
KRA 5: Other duties
Description:
  • To undertake COACH related projects or activities as directed by MLCS or Senior COACH Co-ordinator.
  • Report to any incidents or matters of concern in the centre and update the incident log book accordingly.
  • To help with fund-raising COACH and other Programmes

KEY COMPETENCIES
Experience/Qualifications:
  • Tertiary degree or Diploma in Social Work, Youth Work or similar or working towards such qualification.
  • Ideally the post-holder would have a 36 months voluntary or paid experience with young people.
Knowledge:
  • Child Protection Legislation
Essential Skills/ Abilities:
  • Ability to provide volunteer and youth services and support under pressure, including problem solving and the balancing of youth expectations with LifeCare priorities.
  • Demonstrated Case Management or Community Development skills.
  • Demonstrated ability to organize, set and implements priorities, manages multiple tasks, and evaluates performance.
  • Ability and confidence to respond appropriately to young people with mental/emotional/spiritual issues.
  • Well-developed/ effective written and oral communication skills, including liaison skills.
  • Excellent and professional administrative skills and experience.
  • Demonstrated people skills and proven ability to work effectively in a team environment.
  • Demonstrated qualities in capacity to apply judgement, flexibility, responsiveness and initiative in the delivery of service to LifeCareyouth and staff.
  • Ability to provide pastoral care to volunteers.
  • Use of personal vehicle and current Victorian licence.
Preferred Skills/ Abilities:
  • Working knowledge of Microsoft office applications & database systems
  • Ability to respond to concerns and complaints with patience and discernment
  • Preparedness to learn new skills as required
  • Flexible and able to cope with interruptions
  • Knowledge of good budgets practices
  • Ability to work independently with minimal supervision
  • Ability to relate well and understand issues regarding children and young people.
Attributes/Qualities:
  • Committed to the Values, Mission and Vision of Crossway LifeCare Ltd.
  • Excellence in work and in service, maintaining a clear understanding and approach to seeing best outcome of the Ministry.
  • Have an active compassion for those who have not yet come into the knowledge of the saving grace of Jesus Christ.