CRITICAL INFORMATION SUMMARY (CIS) - Infinity Broadband Fibre and Fixed Wireless services

Information about the Service

Service description

The NBN (National Broadband Network) Fibre and Fixed Wireless service is a data (internet) service which uses the NBN Optical Fibre Access Network to deliver internet connectivity to residential premises in Australia.

Bundling

The plans listed do not include bundling of UNIV / VOIP home phone service connections. These are sold separately.

Hardware

You will require a computer with ethernet port and WiFi to connect to the data service. For multiple devices connecting simultaneously, you will require a Router (for cabled connections) or Wireless Router to connect devices via WiFi. Infinity Broadband can provide you with a compatible router or wireless router at a cost and upon request.

Internet Connection Speed / Monthly included data / Minimum and maximum monthly charge / Total minimum price (12 month contract)* / Total minimum price (24 month contract) / Price per GB
12Mbps/1Mbps / 30GB / $44.95 / $589.40 / $1,078.80 / $1.50
12Mbps/1Mbps / 100GB / $54.95 / $709.40 / $1,318.80 / $0.55
12Mbps/1Mbps / 200GB / $59.95 / $769.40 / $1,438.80 / $0.30
12Mbps/1Mbps / 1200GB / $69.95 / $889.40 / $1,678.80 / $0.06
25Mbps/5Mbps / 30GB / $54.95 / $709.40 / $1,318.80 / $1.83
25Mbps/5Mbps / 100GB / $64.95 / $829.40 / $1,558.80 / $0.65
25Mbps/5Mbps / 200GB / $69.95 / $889.40 / $1,678.80 / $0.35
25Mbps/5Mbps / 1200GB / $79.95 / $1,009.40 / $1,918.80 / $0.07
50Mbps/20Mbps / 30GB / $64.95 / $829.40 / $1,558.80 / $2.17
50Mbps/20Mbps / 100GB / $74.95 / $949.40 / $1,798.80 / $0.75
50Mbps/20Mbps / 200GB / $79.95 / $1,009.40 / $1,918.80 / $0.40
50Mbps/20Mbps / 1200GB / $89.95 / $1,129.40 / $2,158.80 / $0.07
100Mbps/40Mbps / 30GB / $74.95 / $949.40 / $1,798.80 / $2.50
100Mbps/40Mbps / 100GB / $84.95 / $1,069.40 / $2,038.80 / $0.85
100Mbps/40Mbps / 200GB / $89.95 / $1,129.40 / $2,158.80 / $0.45
100Mbps/40Mbps / 1200GB / $99.95 / $1,249.40 / $2,398.80 / $0.08

*includes setup fee

Minimum Term

NBN Fibre and Fixed Wireless plans are available on either a 12 or 24 month contract with setup fees being $50 or $0 respectively. Early termination fees (ETF) of contractsare outlined below.

Qualification for service / availability

To be eligible for an Infinity Broadbandservice you must be in aready for service (RFS) NBN area as per the NBN Co historical footprint list and NBN Co interactive map (

Information about Pricing

Plan changes

You are free to upgrade your plan to any option with a higher monthly cost than your original contracted plan. Speed changes are available and include a once off fee of $15 per speed change. Note: Any plan changes will affect your minimum spend on the contract.

Excess charges

Both upload and download data count towards your monthly quota. There are no excess usage charges on NBN Fibre and Fixed Wireless but rather internet speeds are shaped to 256kbps/256kbps after monthly quota has been reached.

Setup fees & Early termination fees (ETF) - see table below

12 month contract / 24 month contract
Setup fee / $50 / $0
Early Termination Fee (cancellation fee) / $100 / $150

Other information

Usage Information - available upon request via email to . In some cases we have the facility to automatically send an SMS to your nominated mobile number when you reach 50%, 75%, 90% and 100% of quota.

Customer Service enquiries and contact information

You can phone Infinity Broadband at any time during our open hours on 1300 661 965 or email us at . Our opening hours are 8am - 9pm Monday - Friday, and 9am - 7pm on Saturdays, Sundays and public holidays.

Complaints and Dispute Resolution Process

If you are dissatisfied with the outcome of your customer service request and wish to take the matter further, please follow the complaint handling process outlined at

Telecommunications Industry Ombudsman (TIO)

If you are unable to resolve your complaint to your satisfaction you can contact the TIO by phone on 1800 062 058. Further information is available at

More information is available at

Information current as at 01/05/2015 is subject to change. All prices include GST

JODAN INFINITY GROUP PTY LTD T/A Infinity Broadband. ABN: 25 165 456 164