Crisis Counselor, CS&R

Job Profile

Job Profile

CRISIS COUNSELOR

Crisis Shelter & Residence

POSITION SUMMARY

As part of a dynamic team for the Crisis Shelter and Residence, the Crisis Counselors provide critical supports and services to women and their children residing at the YWCA Crisis Shelter. The goal is to aid the women in dealing with issues and connect them with community services for assistance when they transition back into the community.

POSITION REPORTING

Reports to the Manager, Crisis Shelter and Residence

MAJOR RESPONSIBILITIES

Working as part of a collaborative team:

  • Provide respectful and compassionate crisis counseling and support services to women accessing services;
  • Intake and assessment of client assets and needs;
  • Case coordination and client advocacy;
  • Supervise the Shelter to maintain safe and comfortable environment for all residents;
  • Provide referrals and liaise with other community resources;
  • Maintain accurate and timely reporting as required;
  • Provide support to Youth and Turning Points Program staff as requested.

KEY COMPETENCIES

Adaptability: Does the right thing at the right time; seeks and finds solutions to problems; knows when to take action on issues; resolves problems; remains flexible and versatile to new situations; understands and appreciates different and opposing perspectives on issues; enjoys challenges; reacts calmly and performs consistently under pressure.

Sensitivity to diverse cultures: Understands and honours cultural diversity and has the ability to work with and relate to a variety of populations.

Organizational Skills: Must demonstrate strong organizational skills, with the ability to plan, set priorities and meet timelines consistently.

Communication and interpersonal skills: Fosters open communication and dialogue by sharing information, listening effectively and speaking honestly. Has the ability to converse with clientsand make them feel comfortable and welcome. Understands the need for shared knowledge and ensures that team members receive information in a timely manner.

Teamwork & Cooperation: Brings a personal contribution to the group in order to accomplish the objectives established by the team; is a team player and is cooperative; builds appropriate rapport; uses diplomacy and tact; truly values people; easily gains trust and support of peers; reliable; encourages collaboration.

QUALIFICATIONS AND EXPERIENCE

  • Bachelor of Social Work – an equivalent combination of education and experience may be considered;
  • Experience working with women and families in crisis;
  • Experience working with clients dealing with addictions, mental health, domestic violence, homelessness and justice related issues;
  • Strong verbal and written communication skills;
  • Able to work independently but also contribute as part of a strong collaborative team;
  • Broad knowledge and experience in working with Aboriginal communities is an asset;
  • An understanding of, and commitment to, the philosophies of YWCA Saskatoon;
  • First Aid and CPR certification;
  • Criminal Record and Vulnerable Sector Clearance

January 20101