Creating the Optimal Device Strategy

Overview

Devices such as headsets, desk phones and web cams are a critical component of any successful audio/video experience. The wrong device can cause poor audio quality, discomfortand a failed meeting experience. Taking time to plan for and select devices that are tailored to your users’ needs and environment will help alleviate audio pain, reduce support calls and ensure a positive user experience.

Device strategies range from super sophisticated (vending machines in each building – users swipe badges to purchase), to super simple (having users purchase their own devices and submit an expense report). Whichever path your organization decides to take,the key is developing a strategy early on, and clearly communicating it to end-users. Let’s get started.

Creating the Optimal Device Strategy

Step One: Know Your Audience

Devices are not a one-size-fits-all. Different personas/work styles indicate specific types of devices to optimize productivity. Leverage the personas you defined during your Plan phase to define a short set of devices you can pilot during your Confirm phase.For example:

Persona / Requirements / Device Type
Road Warrior / Portable and easily accessible devices that can be used in hotels, airports, remote offices / Blue-tooth, earpiece headset
Executive Admin / Phone with transfer functions, transportable headset to quickly roam the office without interruption / High-end desk phone, plus option for wireless/USB headset
Information Worker / Comfortable device that can withstand many meetings throughout the day / Headset and good quality webcam

Step Two:Identify and Validate Available Devices

Familiarize yourself with the devices available for your rollout (see resources below) and select 3-5 devices to be offered based on your persona requirements. This exercise will enable you to plan for budgetary needs as well.

Once identified, ensure these devices are being tested as a part of the pilot efforts. One recommendation is to set up a device lab as a part of your pilot – this gives users a chance to come in, and play around with the device options. Customize and leverage feedback surveys to collect feedback related to your device strategy – this helps let users know what devices are available helps validate the selected devices will work for the different personas.

Step Three:Implement your Device Strategy

Once device options have been confirmed, a plan needs to be developed to define device procurement. Once a solid plan has been defined, it’s time to communicate to end users. Incorporate your device strategy within your broader awareness and communication plan. Be sure to address the following questions within your device communications:

Where can the user learn more about approved devices?

Tip: Host a device bar for end-users. Let them come play with what’s available and get their questions answered.

What is the procurement process for obtaining a device?

Will everyone automatically get a headset to start, then they can upgrade as needed?

Tip: Host a “Device Trade-in Day” so users can hand-in old devices and get their new devices all in one step.

Resources

Approved Skype for Business devices: