CASA PEER COORDINATOR – JOB DESCRIPTION

The Peer Coordinator position provides coaching and support to CASA’s advocates, ensuring that children involved with the CASA program receive sound advocacy and early permanency planning. Responsibilities of the Peer Coordinator include:

Responsibilities to Advocate:

·  Provide ongoing guidance, support, and coaching ___ to ___ (suggest between 5-10)_____ Advocates by providing assistance and consultation as needed and when requested.

·  Review new cases with Advocates, and help to develop an initial advocacy plan. Also, introduce the policy and procedures manual with newly assigned advocates.

·  Meet with Advocates to review court reports and forward to Designated Paid Staff for final review and distribution to the courts.

·  Review cases with Advocates ______(at least monthly, or more often if needed)______, and provide coaching, support and motivation as necessary to maintain and enhance advocacy.

·  Accompany Advocates to hearings as needed

·  Assist with regularly scheduled performance reviews with advocate and paid staff

Responsibilities to Program:

·  Remain in good standing as an Advocate with CASA of XXXXXX County.

·  Complete the Peer Coordinator Training

·  Become familiar with all CASA Policies and Procedures

·  Document monthly reviews and other contacts with Advocates.

·  Review cases with Designated Staff on a ____ (monthly/quarterly) ____ basis.

·  Notify Designated Staff of critical events in cases.

·  Provide notice to Designated Staff for planned absences.

·  Maintain and submit monthly time sheets

·  Maintain accurate and complete documentation of case management and advocate coaching

·  Make a commitment to the program for at least 2 years with an approximate monthly workload of 12-20 hours depending upon the schedule of the Peer Coordinator.

Qualifications:

·  Experience: Must have served as a CASA advocate in good standing prior to serving as a Peer Coordinator

·  Professionalism: Follows through on commitments; Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect regardless of their status or position; Takes responsibility for own actions

·  Teamwork: Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed

·  Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification when necessary; Responds well to questions; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret information

·  Delegation: Gives authority to work independently; Sets expectations; Provides recognition for results

·  Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions

·  Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Assists advocates with organizing their tasks

·  Interpersonal Skills: Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to constructive feedback and others’ ideas

·  Customer Service: Manages difficult or emotional CASA situations; Responds promptly to advocates’ needs; Solicits advocates’ feedback to improve service; Facilitates communication

·  Initiative: Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed

·  Computer Skills: To perform this job successfully, an individual should have knowledge of internet software, email, and word processing