Coordinator, People Services (12 Month Temporary)

Coordinator, People Services (12 Month Temporary)

Location: Prince George, BC (Canfor Admin. Centre) or Vancouver, BC (Canfor Head Office)

Who We Are:

Canfor is one of the world’s largest and most respected integrated forest products companies. For more than 75 years, we have been delivering top-quality lumber, pulp and paper products to our valued customers worldwide. With operations in Western Canada and the Southern United States, and sales offices around the world, you can find Canfor products in every corner of the globe. We are leaders in sustainable forest management and in converting wood residuals into green energy.

As we continue to grow our company and our markets, find out how you can grow your career with us.

The Opportunity:

As a world leader in the forest products industry and one of BC’s Top Employers, Canfor is undertaking a global transformation to position itself and the industry as a place where talent can grow an amazing career. Supporting our HR operations to deliver on this transformation is critical to our success and we require a customer-centric individual with strong communication skills to help us meet our objectives.

The Role:

In this role, the People Services Coordinator will be primarily responsible for the day-to-day operations of the HR Service Centre by responding to client questions and inquiries about Canfor human resource processes and policies.
You will provide excellent customer service through the case management and telephone system and work within a dynamic team. In addition, you will be responsible for preparing appropriate notes and documentation associated with a case to ensure the efficient operation of People Services activities, take action on various projects as well as ensuring the accuracy of systems, procedures and support structures.

Key Responsibilities:

·  Provides first point of contact support to incoming cases/calls/requests with goal of resolving at first contact in a professional manner

·  Log requests into the case management tool and assign to team members

·  Escalates complex cases requiring interpretation to appropriate resources including Payroll, Talent Acquisition, Total Rewards, Labour/Employee Relations, and IT

·  Provides accurate, consistent and timely responses to HR process, learning requests, and system and policy requests which are considered to be routine requests and require limited research

·  Maintains client contact until request is resolved, including informing customer of status, progress and resolution

·  Educates employees and Managers on company practices and tools (e.g., company intranet/portal, Employee Self Service, Manager Self Service) to empower employees to resolve questions on their own

·  May handle HR/Benefit service inquiries and issues received via various communication channels from active employees, retirees, terminated vested employees, beneficiaries, other former employees and applicants

·  Owns case management process, including opening cases, managing escalation and closing cases

·  Documents inquiries and information provided by the client in accordance with protocols. Ensures records and files are maintained in a timely and accurate manner

·  Processes transactions by following protocol for each type of transaction. Processes may include, but are not limited to new hire, personal data maintenance, direct deposit changes, salary adjustments. Reviews work for accuracy.

·  Brings forward recommendations for process and documentation improvement

·  Performs various HR tasks as assigned

The Candidate:

The successful candidate will be a proven Human Resource team member with experience working in a human resources function. They will have a proven track record of delivering excellent customer service with a high level of professionalism in the HR service environment. The successful candidate must also possess strong written and oral communication skills and be able to collaborate with other team members in resolution of issues and continuous improvement of the service centre. A high level of technological proficiency is required.

Key Qualifications:

·  High School diploma or equivalent is required. Two-year degree/certificate in HR or related field is preferred or an equivalent combination of education and experience

·  1 + year(s) HR/Business experience

·  1+ year(s) customer service experience in HR, benefits, or equivalent, ideally in a call center.

·  Knowledge of time and attendance rules and benefit plans is a plus

·  Proficiently speak, write, and comprehend English

·  Strong communication skills (active listening, written and oral)

·  Strong time management skills

·  Strong organizational skills

·  Strong analytical skills

·  Responding promptly and constructively to client requests, ensuring there is a clear understanding of client needs

·  Follows through requests to ensure client needs are met

·  Manages client expectations, communicating clearly regarding service levels, deliverables, resolution time and quality, and ensuring compliance with established processes

·  Is familiar with privacy legislation and implications on HR data and communicating with clients and other HR professionals

·  Maintains the highest standard of confidentiality in all matters

·  Demonstrates a commitment to quality and the quality process

·  Business Acumen: knowing the business, client focus

·  Personal Characteristics & Values: accountability, results oriented, and building credibility

·  Ability to multi-task

The Incentive:

We offer the opportunity to work with one of the world’s largest integrated forest products companies with a true global presence in a fast-paced, energetic atmosphere where your personal and professional growth is accelerated by your desire and sense of commitment. Canfor offers a comprehensive, flexible benefits package that allows you to customize your benefits to meet your individual needs, and includes health and dental coverage as well as life, accident and disability insurance. In addition to this, we offer pension and other benefits.

The Start Date:

The anticipated start date for this position is March/April 2018, so please refresh your resume, and apply online today to Canfor Careers to tell us about yourself. Hiring for this position is ongoing and will be filled as required.

Apply today at Canfor.com/careers.

In order to be eligible for this position, you must be legally entitled to work in Canada for our Company.