CONTACTING A DOCTOR/NURSE BY TELEPHONE:
Our clinical staff are always happy to speak to patients to give advice, at appropriate times. It is not always possible to interrupt surgery sessions, but if you leave your contact number with reception along with a brief description of your enquiry, they will ensure the Doctor/Nurse receives your message. You will then be contacted as soon as possible.
REPEAT PRESCRIPTIONS/TEST RESULTS - can be done online.
Requests for repeat prescriptions will only be accepted in writing, and are to be left in the box provided at reception. PLEASE ALLOW 48 WORKING HOURS FROM ORDERING BEFORE COLLECTING YOUR PRESCRIPTION. You may telephone the surgery within a 3 hour slot of 12:00-15:00hrs to enquire about test results.
SICK NOTES:
The first 7 days of illness are covered by a Self Certificate Form which is available at reception. You do not need to see a doctor for this. After this period the Doctor needs to issue a sick note, and will normally wish to see you before this note can be issued.
ONLINE SERVICES:
Have the flexibility to book and cancel your appointments from home, at work or any location with internet access. You can request repeat prescriptions by logging into your account and selecting the appropriate boxes. You can view your medication history, allergies and adverse reactions online. To update you on any future appointments we have an SMS reminder service, if you do not want to receive this service please let the receptionist know.
BRITISH PREGNANCY ADVISORY SERVICE (BPAS)
Think you might be pregnant and want confidential advice? You can now self- refer to BPAS on their action line 08457 304030
PHARMACY:
Please contact your local Pharmacy for self-help advice with common conditions.
ELECTRONIC PRESCRIPTION SERICE (EPS):
If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
HOW TO FIND US:
PRACTICE LEAFLET
Stockland Green Primary Care Centre,
192 Reservoir Road,
Erdington, Birmingham,
West Midlands, B23 6DJ.
T 0121 465 2900
F 0121 465 2901
Updated: October 16
SMOKING:
The surgery site is NO SMOKING area. If you smoke and would like to stop please ask for information on the services we available to help you.
SURGERY CLINICS:
The Practice performs all services as specified under its General Medical Services contract. We hold a number of specialised clinics including:
Asthma, COPD, Diabetes, Ante-natal, well baby, minor surgery, smoking cessation, travel vaccinations and cervical cytology.
DENTAL PROBLEM:
If you require urgent treatment, please contact your usual dental practice as they be able to see you or direct you to an urgent dental care service. If you do not have a regular dentist, contact NHS 111 for advice on where you can get urgent care.
CHAPERONE:
This Practice respects the privacy, dignity and the cultural and religious beliefs of our patients. If you would like a chaperone to be present during a physical examination by a doctor or nurse at the surgery, please let us know. This chaperone may be a family member or friend or we can arrange for a trained member of staff to be present.
NON NHS REQUIREMENTS:
For insurance Medicals, medicals for driving license and travel vaccinations please contact reception. Private fees apply.
NAMED/ACCOUNTABLE DOCTOR SCHEME:
From April 1st 2015, all practices are required to allocate a named accountable GP to all patients. Therefore, all patients at Tudor Practice have a named accountable GP who is responsible for their overall care at the practice. Your named GP has been allocated by the practice. If you wish to know who your allocated GP is please ask reception. New patients will be given their accountable GP at the point of registration by the receptionist.
ACCESS TO PATIENT INFORMATION /PATIENT CONFIDENTIALITY:
You have the right to keep your personal health information confidential. All of our staff are trained in information security and confidentiality. There are strict codes of conduct in place to ensure your information is safe, whether it is on paper or computer.
Where data is stored electronically we comply with the Data Protection Act 1998. Any information shared with other specific NHS organisations is also bound by strict regulations of confidentiality. Whenever we can we will remove details which identify you. Medical information requested by other sources or eg employers, insurance companies & solicitors are only provided with your written consent. Your medical details will not be disclosed to your family, friends or colleagues unless we have your written consent to do so.
Under the Data Protection Act 1998, you are legally entitled to access your clinical records. If you wish to access your records please contact the Practice Manager. All requests to view medical records should be made in writing to the Surgery. The Practice is allowed by law to charge a fee to cover our administration costs.
PATIENT PARTICIPATION GROUP (PPG)
The practice has a Patient Participation Group which encourages patients to give their views about how the practice is doing. We are always seeking new members to join our Patient Participation Group. If you would like to take part of this group, know what is happening and have a say in your practice please enquire at reception or have a look at the PPG section on the practice web-site. Send your contact details to or contact the Assistant Practice Manager Samantha Barrett on 0121 465 2900. Your contact details will only be used for this.
TEXT MESSAGING SERVICE:
For the benefits of its patients Tudor Practice Stockland Green uses CCG approved text messaging service for a number of uses including appointments, other reminders and health messages. If you wish to opt out of this service please inform the reception team who can facilitate this.
SPECIALIST & HOSPITAL CARE
(CHOOSE & BOOK/E-REFERRALS)
If a member of the clinical team believes you need to be referred for more specialist advice/care elsewhere, they will ask you where and when you would like to go. They can book your appointment electronically while you wait or if you prefer to call back with a suitable date you can do. If you are having problems with your booking ask our receptionists to help.
HOSPITAL APPOINTMENTS:
If you have not received notification of your appointment within two months of referral please ask our reception team for further help, guidance and support.
HELP US TO HELP YOU:
Please be on time for your appointment and call us if you are running late.
If you cannot attend your appointment please let us know at least 60 minutes before your appointment time so we are able to offer the appointment to someone else.
Please ring for test results between the hours 12.00-15.00 when the surgery will be quieter.
Please tell the reception team if you have moved house or changed your phone number.
*If you regularly miss your appointment we may write to you, if you continue to miss appointments we may ask you to register with another Practice.
PRACTICE LEAFLET– a guide to our services
Welcome to Tudor Practice Stockland Green. We are a limited company and our aim is to offer the highest standard of medical care to all our patients in a pleasant and friendly environment. The new building is designed to give easy access to all patients with any medical condition. We support the teaching and training of outstanding and upcoming healthcare professionals. The centre offers an onsite pharmacy and several NHS Outpatient clinics, including physiotherapy and a dentist.
LEAD CLINICIAN DIRECTOR:
Dr Peter Ingham MBCHB DCH Birm 1985
PRACTICE MANAGER/DIRECTOR:
Jennie Grant
COMPANY SECRETARY:
Jennie Grant
Assistant Practice Manager:
Samantha Barrett
Medical Staff:
Dr Usman Rafiq MBCHB MRCGP
Dr Samera Ali MBCHB MRCGP
Advanced Practice Nurse:
Barbara Mason RGN BSc MSc CPT (Cert Family Planning)
Nursing Staff:
Hayley Hathaway – Health Care Assistant
OPENING HOURS:
Monday 08:00 – 20:00hrs (on bank holiday weeks these hours change to the Wednesday)
Tuesday/Wednesday/Friday 08:00 – 18:30hrs
Thursday 08:00 – 13:00hrs
Please note phone lines are open 08.00 – 18.30 (Monday, Tuesday, Wednesday & Friday) 08.00-13.00 Thursday
We are closed at weekends and bank holidays.
OUT OF HOURS SERVICE:
The nearest NHS walk in centre is:
Erdington Health and Wellbeing Centre, 96 High Street, B23 6SJ (01216868010)
08:00 – 20:00hrs 7 days a week.
Warren Farm Walk in Centre (01214655600)
08:30 – 18:30hrs 7 days a week.
If you need urgent medical attention such as chest pain or life threatening condition please call 999.
If you require urgent medical assistance that cannot wait until the surgery re opens hang up and dial 111. Calls to the NHS 111 service are free from both landlines and mobiles. This service is called Badger and is commissioned by the Birmingham Cross City Clinical Commissioning Group (CCG) The CCG is responsible you get all the services you need and oversee all aspects of your surgery. We are part of: Birmingham Cross City Clinical Commissioning Group, Edgbaston, Birmingham B16 9PA
Tel: 0121 255 0700 / Fax 0121 682 0090
HOME VISITS:
We would appreciate if requests for home visits could be made before 10am. Home visits are only for those too ill to travel to surgery or for the housebound. You may be telephoned by a doctor to assess the need for a home visit. In order to assess the urgency of the visit, reception will ask about thepatient’s condition and a description of the symptoms.
Accessibility:
Our surgery is accessible to patients using a wheelchair and has an available lift for access to the second floor. We have front door car park spaces for patients displaying a blue badge. For hard of hearing patients, we have a hearing loop system, and we can arrange to use translation services for people who do not speak English.
REGISTRATION - can be done via the website & in person at reception. Please ask reception for a new patient registration form (GMS1)
Patients must reside within the current practice boundary (B6, B23, B24, B44) in order to register at this practice.
CONFIDENTIALITY:
Everyone working for the NHS has a legal duty to keep information about you confidential. Anyone who receives information from us is also under a legal obligation to respect its confidentiality.
COMPLAINTS:
Tudor Practice Stockland Green aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. All our team will be happy to help. In the majority of cases, concerns are resolved quite easily. However, if you feel we have not dealt with the issues you have raised, you can speak to our Assistant Practice Manager Samantha Barrett or Practice Manager Jennie Grant. There is also the option to contact if you are not satisfied with the outcome from the practice for Independent patients complaints to contact NHS England on: 0300 311 2233.
APPOINTMENT SYSTEM - can be done online.
We are small, friendly practice with approximately 3500 patients and we recognise that sometimes getting an appointment may not be easy and this is why we do offer various alternatives. We have a few GP appointments which are available to be booked in advance by contacting reception. The majority of GP appointments are released daily and you need to contact reception early in the morning to book a same day appointment. All nursing appointments may be booked in advance. Patients are reminded of the need to keep appointments, or cancel with as much notice as possible (24hrs). Every failure to attend an appointment means another patient may have needlessly been prevented from seeing a GP that day. Patients are also requested to respect race, gender and disability when dealing with practice staff.
ZERO TOLERANCE:
In common with the rest of the NHS we operate a zero tolerance policy on any issues of abuse whether verbal or physical on any member of staff or persons on the premises. We have the right to remove a patient from our practice list and to inform the police of any such incident. Please be informed we now operate CCTV cameras and recording equipment within the public areas of this surgery.