Contact Officer Gary King, Director Business Support Services on 02 61603903

Contact Officer
Gary King, Director Business Support Services on 02 61603903

Closing date
Wednesday 31 May 2017 at 11:00pm (Australian Eastern Standard Time)

How to apply

1. In one combined word document include:
2. your completed Application CoverSheet (the last page of this document),
3. a submission outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities (maximum 2 pages); and
4. your resume outlining your work history, relevant qualifications and training.
5. Apply online - When applying you will be asked to upload your combined application and enter your personal details.

Overview of Comcare

Comcare’s role is to have a positive impact on reducing injury and harm in the workplace. Comcare’s work underpins quality workplaces and plays a vital role supporting workforce participation and productivity.

Comcare’s four business priorities are:

Leading insurer—working with employers and employees to minimise harm in workplaces, facilitate return to work and recovery at work, and deliver sustainable management of the fund.

National regulator—working with employers, employees and other stakeholders to deliver consistent risk-based regulation to improve work health, safety and rehabilitation outcomes.

Excellence in scheme management and design—working with scheme participants to achieve sustainable and better practice national schemes.

Efficient and effective operations—working together to achieve our Outcome.

What we offer
Comcare offers employees attractive employment conditions, including:

Overview of the team and role

The Business Support Services team supports Comcare by providing claims decision support and operational training, compliance and fraud detection and investigation functions, operational standards and continuous improvement, and support for Comcare’s Claims Business systems operations.

The Assistant Director Operational Standards and Continuous Improvement leads and manages a small team that provides expert advice, support and direction to the ongoing management and continuous improvement of Comcare’sclaim management operations.

The person in this role engages with Directors and Executive across Comcare, providing key leadership to the ongoing management and continuous improvement of Claims and Liability Management:

• Business capability, planning and governance arrangements
• Risk Management, audit and performance reporting framework
• Quality Assurance Framework and programme of quality assessment.

The role is responsible for ensuring compliance with the Public Governance, Performance and Accountability Act 2013 and better practice guidelines for governance.

Job specific capabilities

1. Demonstrated experience in leading and managing a team.
2. Excellent written and verbal communication skills and experience in managing key stakeholder relationships.
3. Experience in the development, management and evaluation of business continuous improvement initiatives.
4. A thorough understanding of, and experience in organisationalbusiness planning, governance and quality assurance and assessment of business processes.

Primary responsibilities

1. Coordinate and report on strategic and operational business plans with Comcare’s planning and reporting requirements.
2. Implement, lead, manage and review a program of quality assessment that drives continuous improvement and change.
3. Manage and report on business risk register, including identification, management and mitigation.
4. Provide expert advice on policy, legislation and processes.
5. Promote and manage relationships with internal and external clients, stakeholders and service providers that builds commitment to shared goals.
6. Develop solutions for complex issues, consult, review, evaluate and implement policies, procedures, processes, documents and tools that improve the efficiency and effectiveness of business operations.
7. Collaborate, participate and contribute organisational objectives.
8. Provide leadership that builds a high performing culture and manage staff in day-to day activities including developing, coaching and performance management.

How to apply

Your statement of claims against the job specific capabilities is your opportunity to demonstrate your competency and is the most important factor in determining whether your application will be short-listed.

It is recommended that you address each job specific capability and provide evidence of your suitability. Give examples from your current or past role(s) which demonstrate how you meet the capability. The STAR approach is one way of presenting information. For each capability think about the following and use these points to form sentences:

Situation:Set the context by describing the circumstance whether you used the skills or qualities and gained the experience.

Task:What was your role?

Approach:What did you do and how did you do it?

Result:What did you achieve?

What was the end result and how does it relate to the job you are applying for?

For more information on how to apply for jobs in the Australian Public Service please go
to:

The Selection Process

Comcare uses a competitive merit process. This process will likely take approximately six weeks for shortlisting, interviewing, reference checking and offers to be made.

Eligibility and specific conditions of employment

1. Australian citizenship
2. Character clearance (police records check)
3. Health assessment
4. Six months probationary period

For information on conditions of employment, please refer to our website via this link:

RecruitAbility Scheme

Comcare is committed to supporting the employment and career development of people with disability. Our participation in the APS RecruitAbility scheme means you will be progressed to further assessment if you declare you have a disability, opt into the scheme and meet the minimum requirements for the position.

How do I opt into the RecruitAbility scheme?

You will be asked to indicate if you wish to opt into the RecruitAbility scheme in the Application Cover Sheet. You must answer “yes” to the question asking if you would like to participate in the scheme. Simply declaring that you have a disability will not automatically include you in the scheme.

Reasonable adjustments

We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. If you require any adjustments, please indicate this under the relevant section of the Application Cover Sheet.
Details about the RecruitAbility scheme can be found at the Australian Public Service Commission’s website via this link:

Diversity and Inclusion

The range and nature of work in Comcare requires a workforce that reflects our diverse society. We are an inclusive employer and actively encourage and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people with disabilities. We are committed to providing an environment that values diversity and supports employees to reach their full potential.

Comcare will accommodate all requests for reasonable adjustment for people with disabilities to assist in the application process and if successful, the inherent requirements of the position.

If you have individual requirements that need to be accommodated in order to participate in an interview or assessment centre please inform the contact person listed on the front of this Information Pack.

Application Cover Sheet

1