CONNECTING WITH YOUR NEW CUSTOMERS
When you see a new customer show up in your COO with a “Customer Source” defined as “MY SITE” that means that they intentionally signed up to have you as their coach or they purchased a product from your store. That’s a great thing because those people are usually eager to get started with you as their coach. Connecting with your new Customers is not always easy to do but “MY SITE” customers are the easiest because they typically already know who you are.
To help you improve your chances of successfully connecting with customers, follow these guidelines and scripts.
It’s crucial to contact new customers within 24-48hrs of them signing up on your site.
Don’t know what to say? Don’t worry we’ve got you covered. Here are some tips to get you started and some templates for you personalized and use:
- DON’T WAIT! The first 24-48 hrs is crucial. The customer needs to hear from you right away. We have created a very easy template that you can use and personalize to help you set up a 4 week follow-up schedule.
- DON’T WIMP OUT when reaching out. You are a LEADER so talk like one. Be confident and directive in your call to action. Don’t use words like “if you could”, “if you wouldn’t mind”, “it would be great if” or “I’d like it if”.
- DON’Toveruse !!!, , or ;-). You don’t talk like that, so don’t write like that.
- DON’T give them too much information or too little information
- DON’T sell. The goal is just to get a reply and get them involved.
- DON’T be frustrated if they don’t reply. Realize that people are busy, scared, unorganized, and yes even lazy. It may take them time to get back to you, or they may never contact you.
Try to follow this format for all of your communications with your customer. Refer to the video for further explanation.
- Introduction/Reminder
- The Good News
- Goals (Fitness, Nutrition, Strength, Weight loss, etc)
- Deadline, Objective, Date, Time
- Questions / Call to Action
Personalize the following scripts to fit your personality. No scripts is perfect and you will likely continually modify and improve it as you figure out what works best for you.
If you don’t get a response from your new customers make sure you follow up and try using 3 forms of communication such as EMAIL, TEXT and CALL.
For example, designate one day per week as EMAIL day, one day as TEXT day, and one day as CALL day.
Tuesday = EMAIL DAY
Thursday = TEXT DAY
Saturday = CALL DAY
On the day that you receive the new customer you should do all three…email, text and call.
INITIAL CONTACTWITH “MY SITE” CUSTOMER - OBJECTIVE: INTRODUCTION
It’s crucial to contact new customers within 24-48hrs ofreceiving notification of their sign-up.
Hi (firstname),
My name is Xxxxx, and I am yourFREE Beachbody Coach.
I started as a customer, just like you, in April 2009using P90X and Shakeology to lose 38lbs,exceeding my goals. I have transformed my life using Beachbody Fitness programs and nutritional supplements.
As your coach, it is my passion to help you improve your life through fitness and nutrition. By inspiring, instructing, motivating and holding you accountable to your personal fitness and nutrition goals, I promise to be 100% dedicated to helping you achieve success.
First, it is important for you to know that the workout programs and nutritional products that Beachbody has developed will provide you with tools to get world-class results. But the most important part of the transformation equationisn’t included with those DVDs or in a bag. That is the support of your Team Beachbody Coach.
You are now part of our team…Team Beachbody! So, make sure you always log into go to my website, all of your support tools and product purchases. Beachbody compensatesits coaches for all the support and guidance that we give to their customersand that is tracked through your Team Beachbody account or through my website. So, please do not use the website for purchases anymore as that is a different platform and they will not be credited to your existing account.
As a Team Beachbody member you will always get the best deal available for any product. I’d recommend touching base with me quickly before making any purchases and I’ll guide you to the best deal.
Now, let’s get started!!
It is important that we connect in the next 5 days. My objective is to walk through your goals with you and make sure you have all the tools that you need to succeed. The key to achieving your goals and enjoy a healthy, fulfilling life is getting plugged into a support network of like-minded people with similar goals. Together, we can really make a difference…in your life and others.
Please send me a courtesy email reply and answer these 4 questions.
- What are your current fitness and weight loss goals?
- What is your biggest struggle with nutrition?
- Why have you decided to make a commitment to health and fitness?
- Which of the following times is best for you speak on the phone?
- Day/Time
- Day/Time
- Day/Time
If none of those times work for you please propose an alternative time. If you’d rather communicate via email only we can do that also.
Finally, please connect with me on social media using the links below I look forward to hearing from youvery soon.
To Your Success,
Coach Xxxxx
VOICEMAIL:
Hi (firstname),
My name is Xxxx, and I am your FREE Beachbody Coach.
It is important that we connect in the next 5 days to talk about your goals and make sure you’re ready to get started. I’ve sent you an email with details & free times.
Reply to that email,give me a call or text messageat (xxx) xxx-xxxx. Again, this is Xxxxyour free Beachbody Coach and you can reach me at (xxx) xxx-xxxx
TEXT MESSAGE:
Hi, I’m your free Beachbody Coach. I’m excited to help you start (program name)! It’s important that we connect by (day) & talk about your goals. I sent you an email with free times or text me back 3 times you are free. – Coach Xxxxx