Conflict Resolution Education
Concept/Skill Infusion Matrix
August 2006
Major Component / Concept to be Taught (Cognitive) / Skill to be Taught (Behavioral)Understanding conflict /
- Definition of conflict
Anger / To explode or not to explode: You have a choice / 9-12 / O-47
Feelings & Emotions / What Gets in the Way of Resolving Conflict / k-6 / H-24
Understanding / Conflict Resolution Pictionary / O-41 / 0-7
- Conflict as Neutral
Feelings & Emotions / How to Cool Off / k-6 / H-19
Feelings & Emotions / Very Bad Day, The / LA-55
Understanding / Useful Conflicts / 7-8 / LA-156 / LA-12
Anger / To explode or not to explode: You have a choice / 9-12 / O-47
- Functional and dysfunctional (constructive and destructive) conflict
- Identify constructive conflict (what’s it look like?)
- Identify destructive conflict (what’s it look like?)
Anger / Dealing with Feelings / k-3 / H-8 -10
Anger / Investigating Ways to Control Your Anger / 9-12 / G-70
Anger / To explode or not to explode: You have a choice / 9-12 / O-47
Anger / Understanding Anger: All the Animals were Angry / k-2 / LA-34
anger / When You’re Angry and You Know it Song / K-4 / O-70
Communication / Allowing People to Disagree in a Non-Violent Way / 9-12 / SS-88
Communication / Hating book, the / LA-60
Communication / Paraphrasing for Main Ideas / 7-8 / LA-13
Communication / Tinker Toys / LA-210
Communication / Words that Start Fights/Stop Fights / k-3 / G-8
Diversity / Peer Pressure / ss-53
Feelings & Emotions / What Gets in the Way of Resolving Conflict / k-6 / H-24
Outcomes / Outcomes of Conflict (Constructive or Destructive) / 7-8 / O-54 / O-29
Prevention / Domestic Violence is Prevalent Nationwide / 9-12 / O-58 …
Prevention / Violence of Macbeth / 11-12 / LA-102
Problem Solving / Using your conflict toolbox / H-42 / H-58
styles / Art of Reconciliation, the / LA-217 / LA-73
Styles / Button Piles and Conflict Styles / 7-8 / G-77 / G-61
Styles / Conflict and You / 7-8 / G-79 / G-63
Styles / What Would You Do? To Fight or not to Fight! / 7-8 / G-83 / G-67
Understanding / Brian’s Story / 9-12 / O-38
Understanding / Journey to Jo’burg / 7-8 / LA-162 / LA-18
Understanding / Useful Conflicts / 7-8 / LA-156 / LA-12
Violence / Violence in the Home / 9-12 / O-62? / O-58
- Sources of conflict (conflict triggers)
- Identify conflict triggers in self
- Identify conflict triggers in others
Anger / Bug Board, The / K-3 / H-4
Anger / Investigating Ways to Control Your Anger / 9-12 / G-70
Anger / Things that Bug Us / 7-8 / G-73 / G-57
Anger / Underlying Anger / 10-12 / G-83
Anger / What bugs me / H-6
Communication / More “I” Statements / 3-8 / LA-122 / LA-9
Communication / Words that Start Fights/Stop Fights / k-3 / G-8
Diversity / Peer Pressure / ss-53
Feelings & Emotions / What Gets in the Way of Resolving Conflict / k-6 / H-24
Styles / What Would You Do? To Fight or not to Fight! / 7-8 / G-83 / G-67
Understanding / I Was Called A Name / 3-8 / G-12
- Human needs in conflict
- Identify needs-based conflict
- Responsibility planning
Anger / Investigating Ways to Control Your Anger / 9-12 / G-70
Anger / To explode or not to explode: You have a choice / 9-12 / O-47
Understanding / Basic Needs are the Root of Conflict / G-56 / G-40
Understanding / Discovering Sources of Conflict / 7-9 / SS-79 / SS-15
Understanding / Parent/Child Conflicts Based on Needs / 9-12 / O-43
Understanding Emotion in Conflict /
- Understanding link between emotion and conflict
- Building emotional vocabulary
- Increasing emotional self-awareness (what are my emotions?)
- Increasing emotional other awareness (reading their emotions)
- Increasing cultural sensitivity to emotions (seeing how culture effects emotions and expression)
Anger / Bug Board, The / K-3 / H-4
Anger / Dealing Effectively with Anger / 7-8 / H-91 / H-39
Anger / Dealing with Feelings / k-3 / H-8 -10
Anger / Investigating Ways to Control Your Anger / 9-12 / G-70
Anger / Things that Bug Us / 7-8 / G-73 / G-57
Anger / To explode or not to explode: You have a choice / 9-12 / O-47
Anger / Understanding Anger: All the Animals were Angry / k-2 / LA-34
Anger / Using Anger Constructively / 7-8 / H-52-54 / H-68
Anger / What bugs me / H-6
anger / When You’re Angry and You Know it Song / K-4 / O-70
Communication / Art of Listening: Hearing the Real Message / 7-8 / H-96-98 / H-44-46
Communication / Being a Good Listener / 4-6 / LA-144-147
Communication / Effective Communication / 7-8 / LA-201-207 / LA-57-60
Communication / More “I” Statements / 3-8 / LA-122 / LA-9
Communication / Non-verbal listening skills / LA-96
Communication / Reacting to Body Language / 1-3 / H-27
Diversity / Ordinary Magic / 7-8 / LA-190 / LA-46
Feelings & Emotions / Creating your feeling vocabulary / LA-66
Feelings & Emotions / Emotions Wheel, The / 7-8 / LA-183 / LA-39
Feelings & Emotions / Feelings Dictionary / k-2 / LA-31
Feelings & Emotions / How to Cool Off / k-6 / H-19
Feelings & Emotions / I’m all torn up / G-5
Feelings & Emotions / Identifying Feelings of Others / 7-8 / H-74 / H-22
Feelings & Emotions / Music Listening Exercise, The / 7-8 / O-90 / O-81
Feelings & Emotions / Very Bad Day, The / LA-55
Feelings & Emotions / What Gets in the Way of Resolving Conflict / k-6 / H-24
styles / Art of Reconciliation, the / LA-217 / LA-73
Understanding / Discovering Sources of Conflict / 7-9 / SS-79 / SS-15
Understanding / I Was Called A Name / 3-8 / G-12
Understanding / With Age Comes Wisdom / 9-12 / O-91
Feelings / Art of Feeling, The / O-45 / 0-13
- Understanding role of emotions in escalating and de-escalating conflict
- Identifying emotional triggers to conflict
- Using the emotional escalation/de-escalation ladder
Anger / Anatomy of anger / G-66 / G-50
Anger / Dealing Effectively with Anger / 7-8 / H-91 / H-39
Anger / Using Anger Constructively / 7-8 / H-52-54 / H-68
anger / When You’re Angry and You Know it Song / K-4 / O-70
Communication / Creating a Win/Win Language / 7-8 / LA-196 / LA-52
Communication / Effective Communication / 7-8 / LA-201-207 / LA-57-60
Communication / Loaded Words / 3-6 / LA-111
Communication / More “I” Statements / 3-8 / LA-122 / LA-9
Communication / Words that Start Fights/Stop Fights / k-3 / G-8
Feelings & Emotions / Emotions Wheel, The / 7-8 / LA-183 / LA-39
Feelings & Emotions / How to Cool Off / k-6 / H-19
Feelings & Emotions / Very Bad Day, The / LA-55
Feelings & Emotions / What Gets in the Way of Resolving Conflict / k-6 / H-24
Problem Solving / Using your conflict toolbox / H-42 / H-58
Understanding / Conflict Escalates / 7-8 / H-56 / H-4
Violence / Violence in the Home / 9-12 / O-62? / O-58
- Understanding anger
- Identify your anger style
- Self-soothing/calming strategies
- Verbally expressing anger (appropriately)
Anger / Anatomy of anger / G-66 / G-50
Anger / Ballooning and Draining / k-5 / H-12
Anger / Bug Board, The / K-3 / H-4
Anger / Dealing Effectively with Anger / 7-8 / H-91 / H-39
Anger / Investigating Ways to Control Your Anger / 9-12 / G-70
Anger / Things that Bug Us / 7-8 / G-73 / G-57
Anger / Underlying Anger / 10-12 / G-83
Anger / Understanding Anger: All the Animals were Angry / k-2 / LA-34
Anger / Using Anger Constructively / 7-8 / H-52-54 / H-68
Anger / What bugs me / H-6
anger / When You’re Angry and You Know it Song / K-4 / O-70
Communication / Allowing People to Disagree in a Non-Violent Way / 9-12 / SS-88
Communication / Creating a Win/Win Language / 7-8 / LA-196 / LA-52
Communication / Hating book, the / LA-60
Communication / Words that Start Fights/Stop Fights / k-3 / G-8
Feelings & Emotions / How to Cool Off / k-6 / H-19
Feelings & Emotions / Very Bad Day, The / LA-55
Problem Solving / Using your conflict toolbox / H-42 / H-58
Styles / Fight, Flight and Others / 7-8 / O-59 / O-35
Styles / Healthy ways to Deal with Stress / 7-8 / H-102 / H-50
Styles / Practice Throwing a Curve / 7-10 / G-47 / G-20
- Facilitating reappraisal of conflict through emotional awareness
- Using questions to identify feelings (for self and other)
- Using questions to work through conflict (self and other)
Diversity / Peer Pressure / ss-53
Feelings & Emotions / Emotions Wheel, The / 7-8 / LA-183 / LA-39
Problem Solving / Identify What's Important / H-106 / H-53
Communication /
- Engaging in interaction
- Joining an interaction
- Asserting oneself in interaction
- Polite refusal
Diversity / Interrupting Prejudice and Stopping Verbal Abuse / 9-12 / SS-94
Styles / Follow-up Call / 9-12 / O-102
Styles / Practicing Refusal Skills / 7-8 / G-32 + / G-5 +
- Active listening
- Paraphrasing
- Summarizing
- Listening for Feelings
- Perception Checking
Communication / Art of Listening: Hearing the Real Message / 7-8 / H-96-98 / H-44-46
Communication / Being a Good Listener / 4-6 / LA-144-147
Communication / Non-verbal Active Listening Skills/ SOLER / 3-6 / H-37
Communication / Non-verbal listening skills / LA-96
Diversity / Sharing Power / 11-12 / G-87
Feelings & Emotions / Music Listening Exercise, The / 7-8 / O-90 / O-81
Communication / Being a Good Listener: How Well Do You Listen? Worksheet / LA-145
Communication / You Said, I Said / LA-80
- Effective questioning
- Open v. Closed Questions
- Appreciative Inquiry
Understanding / Conflict Escalates / 7-8 / H-56 / H-4
- I-Statements
- I-Statements
Communication / Effective Communication / 7-8 / LA-201-207 / LA-57-60
Communication / Gem Mine / 7-8 / LA-180 / LA-36
Communication / Using “I” Statements / K-3 / O-14
Communication / More “I” Statements / 3-8 / LA-122 / LA-9
- Defensive communication
- Supporting and Encouraging Messages
- Using Neutral Language
Communication / Art of Listening: Hearing the Real Message / 7-8 / H-96-98 / H-44-46
Communication / More “I” Statements / 3-8 / LA-122 / LA-9
Styles / Follow-up Call / 9-12 / O-102
Communication / Loaded Words / LA-111
- Verbal aggression
- Nonaggressive communication (complaint v. criticism v. contempt)
Communication / Creating a Win/Win Language / 7-8 / LA-196 / LA-52
Styles / Attitude Check / 7-8 / O-97 / O-88
Styles / Conflict and You / 7-8 / G-79 / G-63
Styles / Follow-up Call / 9-12 / O-102
- Confirming and disconfirming behavior
- Seeing relational bids
- Sending confirming messages
- Avoiding disconfirming messages
- Counteracting disconfirming messages
Communication / Gem Mine / 7-8 / LA-180 / LA-36
- Nonverbal communication
- ReadingNV behaviors
- Sending NV behaviors
- Recognizing NV triggers in conflict
Communication / Art of Listening: Hearing the Real Message / 7-8 / H-96-98 / H-44-46
Communication / Effective Communication / 7-8 / LA-201-207 / LA-57-60
Communication / How well do we really listen? / G-75 / G-59
Communication / Non-verbal Active Listening Skills/ SOLER / 3-6 / H-37
Communication / Reacting to Body Language / 1-3 / H-27
communication / using positive nonverbal communication in employme / 10-12 / o-109
Feelings & Emotions / Feelings Dictionary / k-2 / LA-31
Feelings & Emotions / Identifying Feelings of Others / 7-8 / H-74 / H-22
- Cultural difference in communication
- Adjusting to Cultural Differences in Language (using direct and indirect language well)
- Adjusting to Cultural Differences in NV Communication (using space, voice, gesture and body orientation in a culturally sensitive way)
diversity / study of cultural bias in the novel Light in the f / 7-8 / LA-193 / LA-49
diversity / Understanding cultural differences: a look at hisp / 9-12 / o-25
Communication / Barriers To Communications / LA-178 / LA-34
Understanding / Social/Cultural Influences on Our Conflict Experiences / SS-78
- Dialogue processes
- Conducting dialogue processes, circle processes
Problem-Solving /
- Effective decision making
- Steps in decision making
- Leading group discussions for decision making
- Testing options for effective decisions
- Developing realistic implementation plans for decisions
Communication / Tinker Toys / LA-210
Problem Solving / There Is Always Something You Can Do / O-83 / o-75
- Achieving consensus
- Learning six levels of consensus
- Facilitating group discussion to consensus
- Administrators Guide page 49
- Perspective taking
- Recognizing emotional and cognitive perspectives
- Counteracting hostile attributions
- Effective questioning to assess perceptions
Communication / Allowing People to Disagree in a Non-Violent Way / 9-12 / SS-88
Communication / Creating a Win/Win Language / 7-8 / LA-196 / LA-52
Problem Solving / Controversies in Science and Technology:POV / s-24
Problem Solving / Who will be the star? / G-9
Understanding / Parent/Child Conflicts Based on Needs / 9-12 / O-43
Communication / Building Widgets / O-100 / 0-92
Communication / Understanding Different Perspectives / SS-5
Communication / We Each See the World a Little Differently / SS-89 / SS-35
- Conflict styles
- Recognizing conflict styles
- Matching conflict styles to the situation
- Being competent at enacting all conflict styles
Understanding / Parent/Child Conflicts Based on Needs / 9-12 / O-43
Anger / To explode or not to explode: You have a choice / 9-12 / O-47
Styles / Newspaper Project, The / 9-12 / O-51
Understanding / With Age Comes Wisdom / 9-12 / O-91
Styles / Conflict on the Job Site / 9-12 / O-98
Diversity / Madame C.J. Walker / 9-12 / SS-99
Styles / Practice Throwing a Curve / 7-10 / G-47 / G-20
Styles / Button Piles and Conflict Styles / 7-8 / G-77 / G-61
Styles / Conflict and You / 7-8 / G-79 / G-63
Styles / What Would You Do? To Fight or not to Fight! / 7-8 / G-83 / G-67
Feelings & Emotions / What Gets in the Way of Resolving Conflict / k-6 / H-24
Understanding / Button Piles / 3-6 / H-35
Problem Solving / Using your conflict toolbox / H-42 / H-58
Outcomes / Creating Win-Win Comic Strips / 2-6 / O-25
Styles / Fight, Flight and Others / 7-8 / O-59 / O-35
Styles / Attitude Check / 7-8 / O-97 / O-88
Diversity / Conflict in the Civil Rights Movement / 7-8 / ss-106 / ss-46
Communication / People / 1-4 / SS-12
Understanding / Great Kapok Tree, the / 2-5 / SS-17
Outcomes / Annie and the Old One / 3-5 / SS-29
Styles / My Peace Hero / 7-8 / Ss-77 / SS-9
Understanding / Discovering Sources of Conflict / 7-9 / SS-79 / SS-15
- Interest-based negotiation
- Recognizing interests and positions
- Questioning to uncover interests behind positions
- Exploring options/brainstorming
- Principled negotiation
Problem Solving / Controversies in Sciene and Technology:pos vs. int / s-6 / s-21
Problem Solving / Positions vs. interests / h-49 / h-65
- Competitive negotiation
- Developing good positions
- Creating sound arguments
- Competing without being cutthroat
Communication / Allowing People to Disagree in a Non-Violent Way / 9-12 / SS-88
Problem Solving / Controversies in Science and Technology:negotiating / s-31
- Alternatives to agreement
- Identifying a BATNA
- Identifying a WATNA
- Mediation
- Mediation
Problem Solving / Mediation and Romeo and Juliet / LA-99
Conflict Management as a Classroom Tool /
- Classroom management styles
- Recognizing your classroom management style
- Matching a classroom management style to teaching situations
- Creating collaborative community in the classroom
- Creating class officers
- Negotiating class rules
- Using class meetings
Problem Solving / Writing Classroom Rules / SS-152
- Administrator’s Guide, pages 228
- Administrator’s Guide, pages 233
- Cooperative discipline
- Recognizing discipline and punishment
- Developing logical consequences for behaviors
- Using non-punitive language
- Administrator’s Guide, pages 115-120
- Administrator’s Guide, page 225
- Administrator’s Guide, pages 397-402
Academic Infusion /
- Understanding the philosophy of CRE infusion
- Discipline potential for infusion
- Multiple learning styles
Creating a ComprehensiveSchool Conflict Management Program /
- Research proven practices in CRE
- Administrator’s Guide pages 1-201
- Understanding systems dynamics
- Administrator’s Guide pages 1-201
- Understanding possible components of a comprehensive school conflict management program
- Administrator’s Guide pages 1-201
- Using needs assessment for strategic planning
- Administrator’s Guide pages 1-201
- System Evaluation for Improvement
- Administrator’s Guide pages 1-201
Copyright 2005. Created by Dr. Tricia Jones, TempleUniversity. E-mail: . Used with permission.
Regular Text Indicates Concepts and Skill Areas Still to be Covered in Training
Bold-faced and Italicized Text Indicates Material Already Covered in CRETE Year 1and Year 2 Training
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