COMPUTER & SYSTEMS AND NETWORK SYSTEMS
PURPOSE
The purpose of the following procedures is to provide for the expedient repair or replacement of the District’s computer systems and networknetwork system in the event of failure due to a power outage, flood, fire or an earthquake.
FACILITIES
NETWORK CENTER
The Network Center, often referred to as the MDF (Main Distribution Facility), is located in the POD basement in the former Bio Asseay Laboratory. This is the center of the District’s network where fiber optic lines from multiple facilities within the Martinez site and telecommunication links from the Walnut Creek site are feed into the main central network switch.
The network centerNetwork Center is currently using the building’s UPS. The air system in the network room is a combination of provided by the current building’s air conditioning unit along with a mobile air conditioning unit. which has been installed. T The fire protection system is currently the standard sprinkler system which that is installed throughout the HOB and POD buildings.
As of August 2004September 2006, the AEPC Group are contracted to evaluate and design it is planned to redesign the power configuration of the Network Center by relocating power to another circuit. During a power outage, there will be an automatic switch over to an alternate circuit placing it on the cogeneration or “cogen” system. Additional UPS units will be install to maintain the equipment during the switch over which is estimated to be approximately 10 minutes. This reconfiguration will be done to reduce the draw of power required for the Plant’s UPS.
of the UPS, In addition, the Network Center’s air, conditioning and fire protection systems in the Network Center. The estimated timeline is to bid the contract in March 2006, begin work in April 2006, and complete by July 2006.will be replaced during the HVAC project. Currently, the project manager has not scheduled the installation date.
BACKUP PROCEDURES AND DATA RECOVERY
Daily incremental and weekly full backups are completed nightly on the IBM AS400 system and Microsoft Windows servers installed throughout the District.
Offsite tape backup storage is provided by Recall Total Information ManagementRecall Total Information Management provides offsite tape backup storage for the District. Two sets or weeks of tapes containing full backups are stored offsite. The tape boxes are picked up by the service each Wednesday morning. LTO backup tapes are stored by Recall for the AS400 system, HOB-01, GroupWise, Document Imaging, OTIS/PIS, HRIS, and other miscellaneous Information Technology (IT) servers. Backup tapes from Plant Operations for MODComp on 8MM tapes and Engineering for GDI and CADD on DLT tapes are also stored offsite. In the event that aof a system recovery being required, Recall can will be contacted to deliver the tapes to the District.
The CSO computer systems are backed up nightly to DLT tapes and stored locally at the CSO. Backups are also delivered by every Tuesday through the inter-office mail to the HOB to be collected for off-site storage by Recall.
Data recovery or restore procedures are performed by District staff on the systems which they provide support. If additional support is required, the Information Technology staff or contractedseveral contracted maintenance vendors may be able to assist.
NETWORK HARDWARE RECOVERY
The District’s network equipment are is supported by SBC AT&T Data Communications in the event of a failure. The central switch located in the Network Center has 24x7 support while individual switches and routers on the Local Area Network (LAN) and Wide Area Network (WAN) are supported 8x5xNBD. MIS IT Staff maintains a backup switch that may be used to immediate replace a failed LAN switch. In addition, SBCAT&T Data Comm can provide us support in the replacement of network servers, fiber optic, CAT5e cable wiring and a variety of other computer equipment or supplies.
In addition, there are several contracted maintenance groups such as OPT Inc, Corevera LCC and Clare ComputerNexus Integration Services that may provide us with necessary hardware replacement and support to maintain an adequate level of network services in the event of a disaster. The District network contains approximately 15 servers running various applications and services.
PERSONAL DESKTOP COMPUTERSPC RECOVERY
Typically, the District’s desktop PCs are backed up on an individual basis by the user if necessarynot backed up. District users are instructed to store their data and document files on the network drives to ensure regular backups are being maintained. Those that do requireing to store their data files on their PC hard drive are instructed to perform regular backups to the network or other auxilaryauxiliary storage.
The District has over 200 225 PCs and laptops. The PC equipment inventory is maintained and administered by the Accounting Staff and stored in the Sungard HTE Asset Tracking application.
SUNGARD HTE SYSTEM RECOVERY
System Disaster Recovery ofn the AS400 hardware are is in place to insure that the Accounting and Permits staff can continue their daily business processes in a limited capacity if necessary. The District has in place a five-year disaster recovery service with IBM Disaster Recovery Services through February 14, 2008. This plan provides the District with a backup system that may be implemented upon the declaration of a disaster by the District. Services may be provided on-site or remotely depending on the situation and the District’s needs. The cost of the service will depend on the type of service requested. Backup tapes would be retrieved from Recall, our offsite storage vendor, and used to restore the AS400 system and applications on the IBM replacement system. An annual disaster recovery test is preformed by the Programmer Analyst to guarantee the ability to recover the system’s databases. Each test performed since 1998 has been successfully completed in one day or 10 working hours.
In addition, IBM Support Services provides support to the District for the operating system software and hardware equipment on a 24x7 basis. Remote alerts are sent by the system to support for the immediate notification of potential software and hardware problems. HTE Customer Support is also maintained and provides remote access to the system to correct application problems.
COMPUTER NETWORK OVERVIEW
Equipment
/Purpose
/Location
Cisco 6509 Switch / · Central Network Switch· T1 Router for connection to Walnut Creek site
· Fiber Optic LAN runs to HHWF, Bays, Laboratory, Solids, MRC, Material Control / Network Center
Cisco 35xx Switches / · Network Switches / Network Center, HOB1, HOB2, HOB3, HOBGL, POD Basement, POD1, HHWF, Bays, MRC, Solids, Material Control, Lab, CSO, CSO Vehicle Maintenance, CSO Ducca House
IBM iSeries System / · HTE
· Mainsaver / Network Center
HOB-01 / · Active Directory
· HOB– file & print services
· Records Management
· Rapid Eye Security Camera Software
· Misc Databases / Network Center
Cisco PIX Firewall / · Firewall Management / Network Center
GroupWise Email Server (GW65-2K3) / · GroupWise Email System
· GroupWise Internet Access (GWIA) / Network Center
MAIL02 Server / · GroupWise Web Mail Access / Network Center
Websense System / · URL Blocker and Reporter / Network Center
OTIS / PIS Server / · Intranet Services
· Content Management System
· DHCP/DNS/WINS
· Secondary Domain Controller / Network Center
MainSaver / · MainSaver / Network Center
HRIS System / · HTE HRIS application
· Versatile
· SQL Server
· DHCP/DNS/WINS / Network Center
Document Imaging System / · Laserfiche
· Secondary Domain Controller / Network Center
Naviline Server / · Sungard HTE Naviline Client Server / Network Center
VPN (2) / · Remote Access via Internet for District network & SCADA / Network Center
Security System / · Lenel Onguard for security card access / Network Center
Network Backup System / · Backup system for network servers / Network Center
MicroStation Server / · CADD System
· Survey System / Eng Computer Room
MapGuide Server / · GDI System / Eng Computer Room
Cisco Router / · SCADA T1 Pumping Station access / Network Center
Pearle System / · SCADA Dialup Access / Telecommunications Room
LIMS / · Laboratory Information Management System / Network Center
CSO Server / · Active Directory
· CSO file & print services
· Sewer Management System / CSO Computer Room
USA System / · Underground Sewer Alert / CSO
Desktop PCs
(approximatelyApproximately 20025) / · Primarily WinXP, few Win2000
· Primarily Dell Dimension 4100, 4500, 4600, 4700, & 5150 desktops
· Dell Precision desktops – Eng Support & Survey4800
· Dell Inspiron Latitude laptops – Presentation areas, Pump Station Operators, other field staff / District
STAFF CONTACT INFORMATION
MIS Staff:
Name / Ext / Radio / Home Phone / Cell PhoneMark Greenawalt / 311 / 29 / 925-937-6615 / W: 925-383-0497
Ted Barry / 389 / --- / 925-753-4096 / H: 925-864-4097
John Censoplano / 353 / 56 / 925-727-6274435-5057 / W: 925-260-0626
Spencer Chun / 354 / 25 / 707-864-6363 / W: 925-383-0412
H: 707-386-3369
John Phillips / 330 / 24 / 925-827-2826 / W: 925-383-0410
CSO:
Name / Ext / Radio / Home Phone / Cell PhoneRalph Bates / 153 / 27 / 925-229-7153 / 925-383-0432
VENDOR CONTACT INFORMATION
Name / Service / Acct # / Phone NumberRecall / Backup storage / 1588 / 408-453-2732
IBM Hardware Support / AS400 Hardware / 1554957 / 800-IBM-SERV
IBM Software Support / OS400 Operating System / 6417609 / 800-237-5511
IBM Disaster Recovery Services / Declaration for replacement of AS400 / CFT9JRJ / 800-IBM-SERV
Sungard HTE Customer Service
www.myhte.com / Financials, Payroll, Purchasing, Material Control, Permits, Land ManagmentManagement, Customer Billing / CCCS / 800-695-6915
SBC AT&T Data Communications / Network / 9996734 / 800-354-5267
Clare Computer SolutionsNexus Integration Services / Servers, PCs, Printers / 925-277-0690800-266-2003
OPT Inc / Network, Servers, PCs, Printers / 800-660-6332
Corevera / Network, Servers / 415-402-0814