Community Social Services Assistant & Driver

COMMUNITY SOCIAL SERVICES ASSISTANT & DRIVER

General Statement of Duties

Position requires interaction with individuals from across the community as well as stakeholders in the region. This position will be responsible for the safe transportation of consumers and clients of Polk County Consolidated Human Services Agency’s Social Services Division. This position involves the skilled and safe operation of a motor vehicle within the State of North Carolina and neighboring states. Employees have the principal responsibility of independently providing transportation and custodial supervision of juveniles to the appropriate facility or designated locations. Employees may be required to respond to emergency transportation and custodial needs. Work requires employees to be physically able to operate a motor vehicle and to operate child seat restraint devices/equipment. Work includes interactions with juveniles, families, providers, and caregivers. Decisions made impact the protection of state property as well as the physical safety of the juveniles, the employee and staff. Employees complete and maintain specific reports of all activities relating to the transportation and supervision of each juvenile served. Work is evaluated in terms of safe and prompt delivery of juveniles and/or reports and legal documents according to prescribed procedures. This position is subject to funding availability.

Duties and Responsibilities

Essential Duties and Tasks

·  Scheduling

·  Driving/Transporting

·  Some Lifting

·  Car Seat/Booster Seat Installation

·  Monitoring

Additional Job Duties

·  Assist with Scheduling for Non-Emergency Medical Transportation Services (NEMT) clients

·  Other Duties as assigned

·  All employees may be called upon to perform work during emergency or disaster situations including but not limited to staffing shelters overnight. This service, if required, will take precedence over duties described in this position description.

Recruitment and Selection Guidelines

Minimum Training and Experience Requirements

·  Graduation from high school or equivalent education.

Necessary Special Qualification

·  Possession of a valid North Carolina driver’s license (Class C) with limited restrictions and demonstrated a good driving record.

·  Required to successfully pass training in transportation and child safety seat installation.

·  Applicants must pass criminal justice background investigation and drug screen.

·  Applicant must be at least 20 years old.

Knowledge, Skills and Abilities

·  Considerable knowledge of the rules, regulations and policies for safe vehicle operation and the ability to drive a motor vehicle safely and efficiently.

·  Working knowledge of state highway systems and municipal streets.

·  Ability to learn and apply routine operational, transportation and security procedures, utilizing defensive driving skills and judgment to safely operate the vehicle and ensure the safety of the juveniles.

·  Ability to effectively communicate with others and maintain close personal contact with juveniles that are being transported or monitored in a secure custodial situation.

·  Ability to prepare and maintain records and reports.

·  Computer Skills, to include: Excel, Internet Explorer/Chrome, and Word

·  Good work ethic

·  High level of initiative to learn job responsibilities

·  Flexibility within established schedules

·  Ability to function in highly stressful circumstances

·  Ability to maintain a high level of professionalism and to conduct business in an ethical manner at all times

·  Ability to establish and maintain effective working relationships with administrative superiors, co-workers, and with community, social and religious

·  Ability to work effectively as a team contributor on all assignments

·  Knowledge of NC FAST and NC TRACKS

·  Knowledge of all agency and community programs and services which could affect the client/applicant

·  Ability to read, analyze, and interpret rules, regulations and procedures

·  Ability to communicate with clients/applicants, the public at large and public officials

·  Ability to pay strong attention to detail

·  Ability to perform duties and functions within structured time frames and deadlines

·  Ability to express ideas effectively orally and in writing

·  Ability to set priorities, implement changes and organize

·  Ability to understand the needs and problems of clients/applicants

·  Maintaining a clean vehicle

Physical Activities and Requirements

The physical requirements for this position are classified as being able to lift up to 50lbs, driving several hours in one trip, and moderate dexterity.

The physical activities for this position are: Work requires balancing, stooping, crouching, reaching, standing, walking, pushing, lifting and grasping; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for visual inspection, operation of equipment; and observing general surroundings and activities. When required to drive, the worker is exposed to inside and outside environmental conditions and may be exposed to blood borne pathogens and required to wear specialized personal protective equipment.

8-20-15