Collection Strategies from CSDA

Ideas / County / Contact Information
Arrears Calculator in Customer Connect /
Ask for payment at the time NCP signs a Stipulation
5 C’s: Coap, Change(R/A), Collect (Just Ask), Call (NCP), Close / Solano County /
  • Post Intervention
  • Case Workers are calling once orders are return filed,
  • Contact NCP & CP for last payment
  • Pre Order-early intervention
  • Call NP & CPonce commence date is established
  • Advise NP of the commence date and ask for payment
/
Arrears Only- Manually issue an amended IWO w/last arrears support instead of the administration arrears of $50. / Ventura County /
Talk to parties about waiving interest accrued. This will lower the balance and the NCP will be more willing to pay the remaining balance.
Use of arrears calculator / Tehama County /
Early Intervention Team speaks to clients in court, ask for payment and get a promise; follow up on the promise. / Sacramento County / Shaunell Robinson CSO
916-875-1506
Educating Customers in reducing arrears. / Santa Clara County /
  • No change given
  • Educate on the COAP program how it will benefit the NCP
/ Merced County /
  • Intent to Suspend License-
When letter goes out and NCP contacts us, inform him monitoring of consistent payments for 2 mo. before releasing.
  • IWO- When NCP gets new employer encourage him or her to notify office soon as possible instead of system generated IWO to lower amount instead of higher amount.
/ Merced County /
  • Use CMT to run arrears only cases when they are paying, then call and ask for $5 more
  • Run SSA cases that have the 5% withholding and ask if it can be increased.
/ Mendocino County /
Build rapport with client-
  • Personal touch
  • Verbal contact vs letter/follow up
  • Send letter if no other contact option
/ LA County /

Check/Sort D.O.B. field in CMT for oldest NCP. Are they deceased? Are you getting SSA IWO pymts / Sierra County /
  • Interest letter calculated with current on going and arrears.
  • Send and interest letter upon new orders/case opening.
/ Shasta County / Diana Boek 530-229-8787
  • NCP incentives
  • Staff incentives
  • Keep the change
  • Stern letter of long term delinquent cases
  • Back to school letters-Explaining to NCP’s the benefits of making payments to assist their child with school expenses.
/ Shasta County / Ifaria Diaz
“Our Cashiers Do Not Give Change” Sign / Sacramento County /
E-mail NCP:-information
Forms(I&E, visitation verif’s)
Request for payment /
Arrears Competition among CSS / Kenton Hirsch 707-441-3264
  • Negotiate payments
  • Have an internal phone for credit card payments
  • Ask new Cp’s if they want large arrears collected, many don’t and want it closed
/ LA County
Nevada County
NP Audit request-send printout of arrears calculator with it
S.E.R.- Special Enforcement Review
  • Set appt. with NP 2 wks out
  • Send letter w/appt. date
  • Time of appt. go over case and come up with agreement
/ Sonoma County /
  • Back to School & holiday letters.
  • Send Thank you notes to those that pay

Refer to Dependents by name when speaking w/NPs about their support / Nevada County /
Email payment reminders to NCP’s / Siskiyou County /
  • NCP incentives to pay
  • Create a specialized team to focus on cases that are LDT-Long Term Delinquent
/ Solano County /

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