Click on Picture of ITPD-5021D Phone and Then Desired Feature Pull-Down

Go to www.NTouchTel.com and click on “Tutorials”

Click on picture of “ITPD-5021D” phone and then desired feature pull-down.

*See below for a list of which features are explained in the tutorials.

How to change time and date:

Press Transfer, 200, 1234 (or Admin Pass), 1, speaker, 505, enter new time/date in format WMM:HHMM (W=day of week Monday being 1), Press Transfer to save and exit.

How to record Auto Attendant:

Press VM, *, #, 0000, 0000, 1, (1001 for AM, 1002 for PM), press 3 to delete prior message and immediately record, # to save

How to record a holiday greeting:

Press VM, Press * # 0000, 0000 (or Admin. Password), 1, 1003, 3 (delete and re-record) # to save

How to record a weather greeting:

Press VM, Press * # 0000, 0000 (or Admin. Password), 1, 1004, 3, #

How to reset password to default (0000):

Press VM, *, #, 0000, 0000, 2, ext. number, #, 1, 5 (to edit), 1 (to reset to 0000)

How to change/set password:

Press Transfer, 101, old password (or 0000 if reset to default), new password (once to set and again to confirm), Transfer (to store and exit)

How to delete a mailbox:

Press VM, Press *, #, 0000, 0000 (or Admin. Password), 2, mailbox # to delete, #, 1, 4 (delete)), hang up.

How to recreate a mailbox:

Press VM, Press * # 0000, 0000 (or Admin. Password), 2, mailbox # to create, # 3, hang up.

How to manually change Auto Attendant:

Press VM, Press * # 0000, 0000 (or Admin. Password), 3, 0, (1 for day; 2 for night; 3 for Holiday; 4 for weather)

Change Auto Attendant back to Automatic:

Press VM, Press * # 0000, 0000 (or Admin. Password), 3, 0, 0

How to change name in display (from any extension):

Press Transfer, 200, 1234, 1, Speaker, 104, extension number to be changed, Hold (to clear name), spell new name on keypad like text message, Speaker (to save and exit).

How to change name in display:

Press Transfer, 104 (from the phone being changed), Hold (to clear name), spell new name on keypad like text message, Transfer to save and exit.

How to change ring tone on your phone:

Press Transfer, 111, press volume up to ring tone desired, Transfer to save and hang up.

How to change volume of phone:

For speaker volume: Press speaker button, press volume up/down, speaker and hang up.

For handset volume: Pick up handset, press volume up/down, and hang up handset.

How to transfer using a station key or ext. number: While on phone with caller, press station key or ext. number of person to be transferred to, hang up.

How to transfer to an outside party:

While on phone with caller, press 9 and number transferring to, wait for dialing and hang up.

How to send a call directly to voice mail:

While on phone with caller, press direct transfer to VM button (if phone has one), press ext. key or ext. desired.

How to change call forwarding:

Press Transfer, 102, 1 (for ext. number), 9 + 10 digit number, right soft key, press volume up to say yes, press right soft key, press Transfer to save and exit.

How to pick up a call held on another extension:

Press 12, press ext. number where call was put on hold, press transfer, ext. number and

hang up.

How to place a conference call:

Dial number or ext. of person adding to conference, press conference button, repeat process for each party to be connected (up to 5 parties), Callers will hear hold music while on hold. Press conference button twice after adding all parties to call. Parties will then be connected and display will show all parties’ numbers/ext.

How to put call on exclusive hold (no one else can pick up call):

While on phone with caller, press Hold two times

How to pick up a parked call:

Press park pickup key or 1, 0, and ext. or Park position

How to put phone in/out of do not disturb:

Press scroll key, center soft key (directly under “other”), press DND soft key, press on/off soft key

How to access your voice mail:

Press VM, Password (default—0000), left soft key under “play”

How to cancel blank message in display:

From phone with blinking light, press 4800 or 4 2 and ext. number

How to record a personal greeting (From your office desk):

Press VM button, enter password (default 0000), 5, 7, follow prompts

How to enter your name into Voice Mail Directory (From your office desk):

Press VM, enter password (default-0000), press # 7, 3, follow prompts

How to enter your name into Voice Mail Directory (From off-site calling your DID):

From offsite, call direct inward dial #, press * # and ext. number, press password (default-0000) press # 7 3, follow prompts

How to enter your name into Voice Mail Directory (From off-site calling your main number):

Dial office’s main number, press # and ext. number, press password (0000), # 7 3, follow prompts.

How to review deleted messages:

Press VM, press password (0000), press 6, 3