AT&T QUERY NOTIFICATION FORM

RESPONSE DUE WITHIN ONE BUSINESS DAY TO ENSURE CUSTOMER APPEARANCE IN THE DIRECTORY AND DA

To: (Provider Code)Return Response To: (AT&T contact)

(Contact Name) (Tel #)

(Tel.#) (Fax #)

(Fax#) (Date Returned)

(Date sent)

Prod
Type / Query # / PON (Order #) / Telephone Number / Listed Name / Order Returned / Order Requested / Clarifying Response / Problem Description
ATN / LTN

AT&T Query Notification Form

Instructions

If AT&T White Pages determines that there is a problem or discrepancy on a customer’s listing, the Query Notification form will be completed and faxed to the Provider. The columns on the Query Notification form are as follows:

Column / Definition
Product Type / General category given to listing. Provider will determine the appropriate REQTYP to use on the responding order:
  • R = Resale listing
  • U = LWC listing
  • S = 271 Switch-based listing
  • V = IP-VIS/VoIP Provider listing
  • Field may be blank

Query # / Number assigned to a listing query by some AT&T organizations.
Note: Midwest Req Type J Orders: Provider must supply Query # on “responding/correcting (R) Orders.”
PON (Order #): / Purchase Order Number from a provider’s order, when known.
Telephone Number: / Account Telephone Number (ATN) and/or Listed Telephone Number (LTN) associated with the query.
Listed Name / End-user’s listed name associated with query.
Order Returned
(Provider order not processed—new order must be sent.) / Order(s) is not processed and is returned to the Provider. Error Code is populated in the Order Returned Column.
Note: Additional details may be noted in the Problem Description column (required with Code 4).
Order Requested
(Providermust send order to establish, delete, or correct listing.) / Error Code will be populated in this column if an order is required to clear a discrepancy. The Problem Description column will be completed with Error Code 7’s. Customer information will be input directly from Provider’s initial order. If correcting order is not sent, customer may be/not be on directory assistance appropriately or may appear incorrectly or not at all in printed products.
Note: Query # must be shown when submitting a Req Type J “Correcting (R) Order” per a reject received from AT&T Midwest.
Clarifying Response
(Use Query Notification Form to respond to clarifying question.) / Clarifying Response column will be checked if a manual order needs clarification in order to be processed. The line directly below the description of the problem will be left blank for Provider response to be filled in and faxed back to AT&T.

Error Codes

Order Returned
Error Code # / Error Code Description
1 / Listing was retained on porting order and account already exists in database.
3 / Account already exists with same telephone number and company code, and same or different customer.
New duplicate will be deleted.
4 / Resubmission of order required. See Problem Description column for explanation.
5 / No listing/account exists for the telephone number and company code for which the order was intended.
Order deleted.
Order Requested
Error Code # / Error Code Description
2 / New order requested.
6 / Delete order requested, telephone number disconnected and still exists in database.
7 / Miscellaneous error. See Problem Description column for explanation.

Sample Form