PAY GRADE: 017
CLASS TITLE:TELECOMMUNICATIONS SPECIALIST II
ALLOCATION FACTOR(S)
This is work in the control and/or operational maintenance of communications network(s) and includes the resolution of telecommunications problems not resolved using standard operating procedures.
EXAMPLES OF WORK PERFORMED:
(Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. Examples of work performed are not to be used for allocation purposes.)
- Receives reports of trouble related to the telecommunications equipment.
- Uses electronic testing equipment to maintain high quality diagnostic capability in order to solve telecommunications problems.
- Maintains liaison with the telephone companies used throughout the communication network with regard to proper operation, installation, and maintenance of lines, data phone equipment and associated terminals.
- Maintains liaison with communication component vendors for proper operation and maintenance of equipment.
- Repairs and/or installs telecommunications components.
- Maintains current knowledge of telecommunications systems (hardware and software), modifications and improvements.
- Assists in training lower level Telecommunication Specialists in the use of testing equipment and standard operating procedures.
- Performs related work as required.
KNOWLEDGE, SKILLS AND ABILITIES:
(Note: The knowledge, skills and abilities (KSA's) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.)
- Knowledge of telecommunications principles, equipment, procedures and terminology.
- Knowledge of data processing equipment, terminology and procedures.
- Skill in the use of telecommunications test equipment.
- Ability to diagnose and resolve telecommunication problems.
- Ability to analyze technical problems and do abstract problem solving.
- Ability to receive and carry out work assignments in a timely manner.
- Ability to communicate technical data processing information effectively.
- Ability to establish and maintain effective working relationships with others.
MINIMUM QUALIFICATIONS
- A high school diploma or its equivalent and three years of experience in telecommunications, data processing (excluding data entry), electronics or engineering, one year of which must have been in telecommunications; or
- A bachelor's degree from an accredited college or university with a major in one of the computer sciences, management information systems or electronic engineering.
- College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required non-telecommunications experience provided such education includes two courses in one of the areas described above.
- Vocational/technical training in one of the areas described above can substitute at the rate of 720 classroom hours for the year of required non-telecommunications experience.
- Completion of a vendor supplied program of study of four or more weeks in telecommunications can substitute for one year of the required experience.
EFFECTIVE:
12/13/1985
HISTORY: