PAY GRADE: 021
CLASS TITLE:GOVERNMENT OPERATIONS CONSULTANT I
ALLOCATION FACTOR(S)
This is administrative and consultative work involving identification and resolution of operational and management problems for an agency.
EXAMPLES OF WORK PERFORMED:
(Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. Examples of work performed are not to be used for allocation purposes.)
- Recommends operation policies and assists in the establishment of procedures, as required, to implement policies, achieve operational objectives, or resolve operational problems.
- Monitors operation activities to meet specific measurable service objectives to assure compliance with statewide operation goals.
- Investigates, assesses, analyzes and makes recommendations to resolve issues and problems.
- Provides daily consultation and assistance to management and staff in the management and operation of service programs and responsibilities.
- Consults with program supervisors and administrative staff to resolve programmatic, administrative and operational issues and problems.
- Performs firsthand, on-site analysis of operational problems of service programs; serves on interdisciplinary staff teams to develop optimum resolutions; carries out the implementation of solutions.
- Assists in implementing the development, refinement and testing of the Case Assignment and Management System (CAMS).
- Evaluates CAMS performance and identifies problems, making recommendations for appropriate modifications.
- Performs related work as required.
KNOWLEDGE, SKILLS AND ABILITIES:
(Note: The knowledge, skills and abilities (KSA's) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.)
- Knowledge of the methods of data collection and analysis.
- Knowledge of basic management principles and practices.
- Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices.
- Ability to organize data into logical format for presentation in reports, documents and other written materials.
- Ability to conduct fact-finding research.
- Ability to utilize problem-solving techniques.
- Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
- Ability to plan, organize and coordinate work assignments.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
MINIMUM QUALIFICATIONS
- A bachelor's degree from a college or university and three years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work.
- A master's degree from a college or university can substitute for one year of the required experience.
- Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education.
EFFECTIVE:
7/1/2001
HISTORY:
01/01/1984