THIRD PARTY ADMINISTRATOR DIRECTORY - AIMS
(As of June 19, 2017)
Acclamation Insurance Management Services (AIMS)
PO Box 29104
Glendale, CA 91209-9104 / Claims Managed: Fire Sworn
Litigation Split: Susan Kong A – J;
Clarissa Padilla K - Z
Telephone: (855) 605-3438 or (909) 524-3300
Fax: (855) 605-3439
Dedicated UR/New Claim Fax: (909) 348-0919
Stratacare: (800) 277-6512
CID: Phone (866) 301-6568 /Fax (877)628-6724
City Monitor (909) 524-3338
ADMINISTRATION
NAME / TITLE / EXT. / EMAIL ADDRESS
Tracy Copeland-Calhoun / Claims Manager / 3336 /
SUPERVISORS
NAME / TITLE / EXT. / EMAIL ADDRESS
Johnette White / Supervisor / 3330 /
Shaun Perryman / Supervisor / 3333 /
Maria Alzeta Shankle / Supervisor / 3334 /
CLAIMS MANAGEMENT
ALPHA ASSIGNMENT / NAME / EXT. / EMAIL ADDRESS / SUPERVISOR
Ah – Ba / Jackie Griffith / 3303 / / Johnette White
Bb – Bz ; Kp – Kz / Debra Knudsen / 3305 / / Alzeta Shankle
Ca – Cg; Co; Pr Special Project Aa - Cu / Sylvia Lopez / 3301 / / Shaun Perryman
Cp – Cz; De-Dr; Jb – Jn; Jp – Jz; Kj – Ko / Stephanie Romero / 3306 / / Alzeta Shankle
Ch-Cn; Da, Gi-Gn; Gr; Lea – Lei; Li; No-Nz / Shelly Saldivar / 3315 / / Alzeta Shankle
Ea – Fi; La; Tu - Uz / Robert Encinas / 3304 / / Shaun Perryman
Fj – Fz; Ga; Mara – Mars; Po
Special Project: Do / Gabriela Inda / 3312 / / Alzeta Shankle
Gb-Gh; Go-Gq; Gs-Gz; Ha; Me / Alicia Ramirez / 3326 / / Johnette White
Hb – Ja ; Ps - Pz / David Hedell / 3327 / / Shaun Perryman
Resolution Desk;
Fire Civilian A –Z;
Fire Sworn Pp - Pq
Paramedic A – Z
ALPHA ASSIGNMENT / Cliff Robles
NAME / 3308
EXT. /
EMAIL ADDRESS / Johnette White
SUPERVISOR
Special Project:
Da – Dn, Ea - Ez / Cliff Robles / 3308 / / Johnette White
Jo; Kf -Ki ; Mart – Marz; Na, Qa-Qz; Rp – Sb / Arlene Bragger / 3311 / / Johnette White
Lb – Lh; Lj-Lz; Mc Special Project: Dp – Dz; Hb - Zz / Angelita Murray / 3323 / / Alzeta Shankle
Mf – Mz; Nb-Ni / Yvonne Archer-Davies / 3322 / / Shaun Perryman
Oa-Oz; Pa-Pi / Martha McCaffery / 3309 / / Johnette White
Ds-Dz; Pj – Pn ; Ra - Ro / Antonia Salazar / 3310 / / Shaun Perryman
Mas – Maz; Sc – Ss / Patricia Whitfield / 3302 / / Alzeta Shankle
St – Sz; Ta; Th - Tq / LaDonna Moore / 3307 / / Johnette White
Aa – Ag, Maa – Maq; Tr – Tt; Va – Vz; Wa - Wd / Cesar Meraz / 3328 / / Shaun Perryman
Ka - Ke ; Tb – Tg; We – Zz / Angelina Anguano / 3321 / / Johnette White
NAME / DUTIES / EXT. / EMAIL ADDRESS / SUPERVISOR
Shaun Perryman / WCAB appearances/pro-per meetings w/ I &A Officers; maintain legal log / 3333 / / Tracy Copeland-Calhoun
UTILIZATION REVIEW TEAM
NAME / DUTIES / EXT. / EMAIL ADDRESS / SUPERVISOR
Dee Dee Kennedy / UR Intake/Subpoenas / 3331 / / Tracy Copeland-Calhoun
CLERICAL - CA TEAM
NAME / DUTIES / EXT. / EMAIL ADDRESS / SUPERVISOR
Laura Fernandez / Claims Assistant / 3314 / / Tracy Copeland-Calhoun
Stephanie Ward / Claims Assistant / 3316 / / Tracy Copeland-Calhoun
Kenneth Copeland / Claims Assistant / 3324 / / Johnette White
Kenneth West / Claims Assistant / 3313 / / Tracy Copeland-Calhoun
Beatriz Moreno / Claims Assistant / 3318 / bmoreno@aims4claims.com / Tracy Copeland-Calhoun
CLERICAL - FILE CLERKS
NAME / DUTIES / EXT. / EMAIL ADDRESS / SUPERVISOR
Lawrence Valdez
Jasmine Nicolis / Receptionist
(Rotating) / 3365 /
/ Tracy Copeland-Calhoun
Lawrence Valdez / Clerical/File Clerk / 3332 / / Alzeta Shankle
Jasmine Nicolis / Clerical/File Clerk / 3317 / / Shaun Perryman
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